the washing machines is do it yourself in a laundry 10 min walk.

wifi speed in our end-of-the-hallway room.

the bar downstairs is a bit plain looking - could do with a renovation maybe

breakfast was excellent the bar was excellent overall a very enjoyable stay

the bar area could be a bit more comfortable

wifi was not the best all time

the breakfast contained a very good selection that should suit all tastes

wifi was not great

breakfast was a small buffet but nice quality food

the wifi was very weak in the room.

underground secure and free parking

good parking arrangement and really nice staff such as andreas and a younger lady at reception

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

secure parking excellent

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

great hotel if you are catching a ferry the next morning with a pet

great spot, with parking available and pets allowable*

location, secure parking, room size, pet friendly

felipe at the bar was friendly and professional

allowed early check in

roomy lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of

good wifi

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

was 12,5 extra pax and 7) for kids

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

no room service which would have been an added bonus

pet bed and bowls provided by hotel

kind staff good wifi 7 mb download / 10 mb upload

good laundry service, efficient friendly staff

bar again beautiful but again staff just need a bit more training

occasionally have bar tender stop by pool and ask guest if they need drink

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

staff organised complimentary secure parking for my ferrari in their garage

quality in restaurant was poor - had to send fish dish back to kitchen

is being refurbished so no bar or kitchen facilities

satisfactory kitchen and bedrooms

location and bar / restaurant

wifi was good and easy to access

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

the staff were friendly and despite the global wifi meltdown checked us in efficiently

cold,no breakfast, small room,, balcony door rattling all night with the wind ,no wifi so and on

good breakfast. great parking.

was tired and dated , grounds overgrown, pool area and furniture old and not usable

nice cool pool

location and parking

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

nothing apart from could do with an earlier breakfast time for camino pilgrims

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

would love it if they added a gym!

the staff was great & very nice restaurant/ bar there, too

laundry service was very expensive

location is good - near the port, in which restaurants and bars are located

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

friendly staff, good parking facility, restaurant (no other restaurants nearby) and bar

wifi very good, nice rooms, good quality/price ratio

great location on the camino; wonderful breakfast; fast laundry service.

over priced cleaning for laundry

no laundry service, although indicated.

is a excellent bar restaurant nearby

breakfast tray in garden was judged perfectly location next to sea great quiet street parking good

facilities were poor no ac no fan no kettle or coffee in room no bottle water no safe no iron no laundry no

breakfast was too simple for the price they charge

breakfast was just ok. not expansive choice.

very good breakfast choice including fresh fruit, cold meats, cheese, croissants etc

great , rooms lovely but for price expected bar fridge , tea / coffee in room and more complementary toiletries

also the bar wasn't in the hotel, but a short walk away

there was no bar available within the premises.

no apparent room service

the bar seems to be separate from the hotel and not a very friendly service

no restaurant or bar working in the evening inside the hotel

wifi didn't work

laundry bill was expensive

wifi did not work in room unless you sat by the door

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

wifi: free and worked well from our room

unreliable wifi

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

everything, staff, location, pool! perfect pit stop before our ferry home

poor wifi,food in the restaurant expensive,a little bit far from center

no room service. aircon no working

the pool is a great addition along with the bar and terrace

spa was amazing

very friendly staff. the bar was full of life. dinner and breakfast delicious.

the massage in the spa was one of the best i've ever had- weather was bad but there is a hydrotherapy area and

small, open air swimming pool on the 5th floor

the top terrace has a great view but still need to maintenance on structures and pool since itn expose to the

nice clean hotel with easy access and parking. nice room. good breakfast.

there was parking facility for the hotel and it was clean and comfortable

good location for ferry ports or general area, easy parking

also the off street parking for our motorcycles

breakfast was great. the staff in the hotel and restaurant were friendly and helpful.

washing no machine meant we could get laundry done

activities - the indoor pool was small but warm and great for our kids to play in as it was so quiet there was

gym need o be renovated

great bar for getting a snack or drink

wifi didn't work well, but otherwise no complaints

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

for foreigners information, the air conditioning and wifi are up to standards and nothing to worry about

had a cat with us and we found two bowls and a pet bed that the hotel prepared for us in our room which was

the bed for the kids was not so good and their room lacked air-conditioning

also pet friendly, lovely note was left in the room for our doggy along with a bed & treats, lovely

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

again should not say pet friendly as breakfast separately as no outside terrace

sure pet friendly applies

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked

the room service food was quite poor considering the quality of the main restaurant

wanted to get a spa treatment in the evening at 8 p

good gym and average breakfeast

wifi was very poor and if you wanted better you had to pay

little effort appeared to be made to get the nightdress back from the laundry

chose this hotel for the location and facilities (swimming pool)

room service

t like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

(my rooms is larger than my kids’

900 a night there was no breakfast included, no room service, bar closed early

the location is great and the staff are really friendly. specially the guys from the bar :)

patchy wifi inconsistent ac

bar staff were rude when we asked for a beer at midnight, the just said closed- and the

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

wifi wasn t great - especially when working and trying to do zoom call etc

wifi was perfect - and the staff were very helpful and very flexible

quality of the wifi is very bad.

no kettle in the room , had to ask for a corkscrew. gym off site

and the gym nearby was included and definitely has exceeded my expectations

nice clean hotel with free usage of a really good gym down the road.

the gym is outside of the hotel but included in the

the same was the breakfast area and the breakfast itself was various and of high quality

very good room service and a comfortable room

the gym could be bigger. prefer a softer bed.

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

room exceptional .breakfast good .location good

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the kids said the staff were really friendly to them, there were free soft drinks available in the

my shirt got lost in the laundry

early check in, super friendly staff, free wifi, great location

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

art in public areas, gym, roof terrace

in addition charge 4 eur for each room service

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

small tv with limited channels, wifi was spotty and often dropped the signal.

the room was too hot and when we opened window got noise from the terrace bar below

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

check in late cleaning perfect late check out

wifi a bit intermittent but no real problem.

the wifi doesn t work very well.

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

v slow wifi.

disappointed gym / spa facilities not open but understandable in covid times.

the breakfast was expensive

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

very good wifi reception

the location, the welcoming staff and cleaning room service

fast wifi, super clean, ultra comfortable beds

brand new, spotless clean, fats wifi, very friendly and supportive personnel

the wifi worked well

big pot in the kitchen would have been helpful

wifi was not good

wifi coverange in room was not existing.

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

location walking distance to bilbao guggenheim close to restuarants and shop, pet friendly

only significant issue was that the wifi was poor in our room

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

location and the roof top. staff were friendly and the bar was excellent

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

wifi did not work first night

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

excellent staff, efficient air conditioning and wifi

good location, helpful staff, clean, good wifi, comfortable bed. would stay again.

might have been nice to have had better bar facilities.

great for families and kids, close to tram for connection to metro so getting around was a breeze

it was difficult to get access to the spa but that s my fault for not prebooking.

the location was great and the spa facility superb!!!

perhaps book spa treatments before arrival?

great large room and room service and location close to old city and guggenheim museum by walk.

asked for laundry service and reception informed me to leave the plastic bag in my room

helpful staff made an effort offered a discount on the pet policy - see below

bright and clean room and bathroom with very fast wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

used the laundry service twice and both times we received our garments back already in the afternoon: this

room service

size room, bed, room service

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice,

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

the rooftop bar was a very nice

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

amazing breakfast, bar and of course staff

wifi was terrible

i encountered a non-standard wifi issue, and the staff took all the time to find a solution with me

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

super hotel with very good breakfast, gym, surroundings etc. nice staff

dry cleaning service despite it being listed on the in-room laundry information

24 hour gym was really helpful after eating so much pintxos

wifi cut out at times which was hard when we had t do unexpected work calls.

gym was well equipped, but it was very hot in the room

gym is in basement and a little too warm for working out.

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

the gym wasn't in action whilst we were there (we got the impression this might be an ongoing thing) so

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

getting in very early they were very accommodating to allow us early check in

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

the bed was very comfortable and the airco (and wifi) worked very well

excellent location, great breakfast, wifi worked well, love the view from my balcony

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

not mention the wifi was amazing

great location. fabulous friendly staff. great bar & restaurant next door.

the bar is also great

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

terrible wifi. continous disconnecting.

the kids enjoyed the snooker table

the indoor pool is in the health complex next door, is 20 euros per person, and kids

gym not a part of the hotel but massive with excellent spa area

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

there wasn't room service either

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

everything was great. kids friendly hotel