corner and the strip mall of restaurants on the whole same side of the block; they have a nice pool for fun

toaster in breakfast area didn't pop up

free wifi

trash in parking lot should be a morning and evening ritual to remove

very nice hotel. location was ideal for the events i was in town for. excellent breakfast

guest laundry room

with family for a staycation only to discover a sign posted stating that both the pool and the spa were closed

splatter everywhere, mirrors falling apart, paint chipping off doors, lack of outlets near bed, wifi connected

made sure they had breakfast available 30 minutes earlier, because team had to leave before breakfast started

the pool was cold and burned your eyes

there was dried food on the countertops and pet hair on the couch and only one small trashcan

appointed modern room with small kitchen

room smelled of old pets and not fresh

breakfast may be more than just coffee, oat meal and hot cocoa

it had a little kitchen and if you had a problem they come and fix it right away

little store, free laundry, kitchenettes

amenities free laundry

free laundry, convenience store, nice size rooms

complimentary laundry

the free wash/dry laundry is gr8

they had to go to the laundry to obtain supposedly clean pillowcases

would give a more positive impression of the property if the potholes in the parking lot were fixed

pet friendly

afternoon we arrived, nearly the entire parking lot was blocked off because of repainting parking lines

the cleanliness, staff, and breakfast.

sports bar type atmosphere

easy parking.

swimming pool the water was warm so you can go swimming

breakfast was a mess

very happy that the hotel is pet friendly as we are in the process of moving out of the country and needed a

the breakfast food is good

the parking lot needs redone

some kind of breakfast could have been provided. also, the towels were not very high quality.

smelled like cigarettes in hall, dirty carpet

thankfully no kids running up and down the halls

breakfast

location, breakfast

plenty of parking my only issue was taking out for incidentals was quite high 201$ to be exact

room aren t clean and parking lots people smoke marijuana

clean quiet and good breakfast

the pool water was so cold. i did asked if it could be turn up. the clerk said no.

perfect i had a really nice time, i enjoy the indoor pool and the hot tub

the swimming pool and hot tub were very nice, clean. a very relaxing trip.

no room service for second night.

images suggest a pool, coffee, etc which are missing

there was no breakfast available nor the pool, the rooms need more outlets.

the pool, breakfast, and the vending machines.

indoor pool but not heated so can only use during warm

there is an indoors swimming pool and breakfast is included in stay

laundry hours were only until 8pm, we could have used another hour or so.

i know some things might get overlooked (especially when doing bulk loads of laundry) but that was the only

the pool was cold! the website advertises it as a heated pool. i suppose if

slamming doors and allowing young kids to run around like a playground while the parents did nothing

slamming doors and allowing young kids to run around like a playground while the parents did nothing

the breakfast in room service

was excellent and my kids really enjoyed the swimming pool

hotel lobby very nice, great bar area

there is plenty of parking and it's walking distance for lots of shopping and restaurants

was excellent and my kids really enjoyed the swimming pool

pool was closed for maintenance

wish the bar was open more. would have enjoyed a bloody mary with breakfast

i have used the shuttle service to go down town and it was great.

but had another queen room down the hall and gave mr the keys but that was also a king so my 3 kids wound up

couldn't find the free breakfast.

wifi doesn't work

parking was good

was not appealing the people in the room above me were very noise the people pulling into the parking lot blasting

breakfast was ok

there are also breakfast and dinner

parking lot needs new pavement

location, pet friendly, waffles. staff.

breakfast food was good, ask if they could turn up the hot water for or room

pool was on the small side, but everything else was perfect

no breakfast or pool and no discount for for the changes due to covid

breakfast was fantastic

room with a sofa bed and lounge area; hot tub and pool, guest laundry, and above-average hot breakfast

laundry room was affordable and convenient

pool hours are the best 6am until 11pm

the pool and the spa was a decent size as opposed to the comfort inn across the street where the pool is half

free wifi, breakfast, cookies

great bed! blue heron bar attached was fun and had good food.

there is a gym and laundry room available to guests, which is nice

laundry facilities were clean and available

laundry was clean, hallways did not smell weird(like other places) and was also very clean

staff & attentive staff, clean laundry & workout room, updated appliances in the room

you need cozy staff is absolutely wonderful free coffee downstairs sometimes snacks workout room laundry we love

access to the pool, big parking

pool was dirty the morning after

clean room and around nice clean pool.good breakfast and very helpful customer service.

friendly staff, kids loved the pool

small pool. we were upgraded to a suite, so that made up for it.

bathroom was really small. no laundry room

no laundry facility

i liked the small gym they had on site and the pool area was a decent size though it looked bigger in the

the beds are always 10/10 comfortable, and we always feel safe leaving our loaded car in the parking lot

that it is pet friendly, at a great location for what we needed.

it was the one night away from kids that we could sleep in

pool very small . bathrooms outdated needs some attention .

) the pool is nice and clean but very small

the pool was small and ice cold. my kids were freezing.

was taking forever to come up and down, room carpet smells bad, didn t get room service next day

elevator was in bad shape by the pool area, very beat up and needs to be updated

the breakfast was very good and the staff opened the bar for us and our relatives who were also attending the

the color scheme and furniture style in the bar and eating areas

the pool had kids spitting and coughing couldn’t get in cause covid-19

the pool had kids spitting and coughing couldn t get in cause covid-19

parking was

eggs were chewy, didn't taste fresh. rest of free breakfast was great!

breakfast was really good and served hot

the pet cost of $25

no pool, tiny gym. staff not the friendliest

their laundry room is convenient

saw employees doing laundry and folding with no gloves or mask

the general property could use a bit more tlc, laundry on the 3rd floor walk up

the staff also keep directing me to the laundry facility when i asked for clean sheets

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

nothing else. it was dirty and no working laundry facilities as promised.

also the website said it had laundry facilities, it had one washer and one dryer and the washer was out of

breakfast was excellent, guest laundry, staff support if there was a problem.

breakfast-very few options

wasn t much choice for their breakfast selection and the hallway to the second floor smelled weird

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

checked in an went to take the kids swimming an a guest had the dog in the pool area an pool

nice selection for breakfast served in a neat and clean manner

the swimming pool needs more cleaning.

the kids loved it

i stayed a month & the laundry facility came in handy

laundry is chargeable

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

laundry room

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

first time i used the pool, there was no clean dry towel available at the pool

1 bar of soap on bath matt on the floor for shower, none for sink

parking was large and free

on site restaurant closed sunday/ monday. so. no room service. indoor pool is not heated.

it had an on-site bar and restaurant which were very good and the location was good for o hare

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

laundry not working, construction in the middle of the lobby

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

love the breakfast, very good and convenient for my children

door from back parking lot was under repair, so a little inconvenient at the time.

maybe a sign saying that you can get change for laundry in pop machine

i could do my laundry easily. the staff was also excellent.

size, laundry facilities, delivery of food &/or packages to front desk

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

nice and quiet; free parking

the bed was king size and it smelled like fresh laundry

here to take advantage of the pool and hot tub which are very relaxing and soothing, they serve a great breakfast

not a lot of parking and no back door entrance

the kids were able to swim most of the time

breakfast was great. good variety. lots of room in dining area.

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

i felt like my vehicle was safe in the parking lot being away from residential too

we couldn t do the continental breakfast because of covid. but thank you for keeping us safe.

wifi worked well

sheets smelled strongly of scented laundry soap

very pet friendly, nearby walking trail for our daily walkies

lots of breakfast options, greeting on tv, location to our destination

breakfast was very nice and offered a great variety

breakfast was excellent ! very clean hotel,

slow wifi

breakfast was very good! nice choices from hot to cold.

could only enter the parking lot one way

grab and go breakfast better than the other hotel we stayed at

after long day on course we love meeting in the pool and jacuzzi

on-site laundry, kitchenette in every room.

no quarters available for laundry

no vending machines on upper floors. but room did have full kitchen to bring your own stuff

in snow and ice storms, recently, they made certain to keep their parking lotd safe

in room kitchen with a stove, microwave and full fridge, good water pressure in shower.

tesla charging stations in the parking lot were not working - i told the nice front desk lady when we checked

overly crowded pool (especially considering covid right now)

calm,clean, good kitchen,breakfast

the basketball court was right next to the pool

the pool was nice but small

everything was within walking distance and having a laundry on the premises was super helpful as well

is good, location is good, enough parking for everyone, lots of restaurant nearby and not far from city center

pool. 3 am breakfast bag. coooooomfy bed. quiet.

snow in the parking lot!

breakfast not very good. ended up going to ihop for the second & third day of our stay.

they took out the hot tub and the pool was small.

also, the main reason we booked was because it had a pool for the kids

tiny swimming pool and gym my bed sag in the middle. the hotel is old even the color.

the wifi was slow.

only 2 miles from a wonderful cocktail bar

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

microwave, fridge, secured back and side doors, front desk was friendly, there s a guest laundry facility on

fridge was locked when i was there at 6:30 when they state 6-9am is breakfast hours, room and carpet look very

very tired so that was important to me, very nice and super clean room and last but not least the breakfast was

breakfast was horrible get this, stale cereal, no cream cheese for the bagels, no milk, they served

after use all night long, telephone in room doesn t work, smells like smoke and weed in non smoking rooms,

card did not work on the side door, so had the pull all luggage and bags across the snow covered parking lot

the pool was not working, and the workout room was also closed

breakfast had no plates

no breakfast

breakfast drinks worked

the laundry facilities were clean & the beds were comfortable

parking was a bit expensive

wish the pool was bigger.

clean, overall. rooms were clean and gym was nice.

the hotel that is in downtown magnificent mile the parking garage is outrageously priced

the laundry facility and the non working hot tub

everything was great other then being cold in the pool area

good location and free parking.

was nice clean the staff was very helpful the food was great the open bar was even

lighting is a little to dark in the bar and lounge area

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

i was disappointed with the laundry facilities. the washing machine and dryer were old .

i love being able to go down in the morning to an very nice breakfast

there was a weird man that was outside smoking a cigarette and kept walking around us when we got out of the

sausage under the bed, no wifi, and no cleaning service on 2nd day

clean, quiet and good breakfast.

tiny pool

we enjoyed the pool and the free breakfast.

is quiet, very clean, fresh cinnamon rolls, door keys that work, indoor pool, great location, reasonable price

small pool area

couldn't give me quarters for laundry when had washer/dryers also had a pool was closed and booked because of

not enough parking.

my five - night stay , i requested full room service once

great location, nice staff, good parking, clean room, appreciated a surprise upgrade

the fitness center & pool.

clean, put together, clean pool

it does not have an exercise/weight room and laundry is very costly.

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

has laundry

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is terrible, no dishes, expensive laundry, expensive stay

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

no microwave in rooms and certain things in the gym were not working

breakfast because bar and kitchen closed die to covid

the parking lot is a disaster, the garbage cans outside of the hotel were overflowing, my bill was

pet policy. carpets could be changed.

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

location..breakfast is fresh and tasty.

of course one thing that i looked forward to was taking a relaxing dip into the spa area but i get that it was

money got stuck in the guest laundry dryer and it would not work

pool & laundry not available

very clean, friendly staff, quiet, nice pool, spacious rooms, nice breakfast, safe feeling.

the towels at the pool weren't clean. so we had to use towels from the room.

great hotel .. wonderful breakfast

there is coin laundry on site

having access to laundry is good too

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

laundry service

easy check in. laundry on site.

the continental breakfast was slim. coffee machine did not work

someone was smoking in stairwell,odor, but what are you going to do about guests

the swimming pool is very lovely the rooms are very lovely it's like home

parking lot was trashed with garbage

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

one staff member said guests were able to use coin laundry at sister hotel property across the parking lot,

breakfast that they offered really wasn t the best

), the modern super clean rooms, the bar offering local brews, and the spacious, fully equipped fitness room

fitness room great, extended stay parking available for people traveling out of ord airport

they also have a guest laundry where i could wash my clothes

00 for candy bar that was charged to my room when i could have got cheap from a store

was going to be a wedding reception going on because it was very loud and we couldn t find a parking place

parking was free however it was definitely a parked lot as it is joined to another hotel and trying

not enough parking spots

very clean rooms perfect breakfast

parking- it was a busy time and parking was really scarce

kitchen and bathroom nit touched

couldn't eat a hot breakfast even though they had the pre package

the pool to cold

the kids loved the pool and hot tub

the parking lot is a good distance away

do not like the fact that when i went to the bar at 9:30 the hosts set us or shall i say the bartender sets us

had a room full of loud bouncing off the walls kids next door (middle school age) that kept me awake

room service after 10 and no glassware

like a musty smell, they put me next to the laundry room where there was noise all the time

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

there is a restaurant and bar on site

decent gym, pretty cozy feel

microwave in room, pool was very small for the hotel size, rooms were a little musty smelling which i assume is

t have laundry detergent in the washing room should refill on this was the only thing i

the laundry room was easy to use with the app instead of coins

laundry mat, dollar tree and target across street

laundry facilities were difficult to use and partially out of order

room, laundry room available, cleanness, friendly staff, morning free coffee

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

they had a heated pool which the kids enjoyed

good wifi

my kids enjoyed the pool and having kitchen in the room

had 2 dogs who loved the pet comfort area to stretch their legs and do their business

no sufficient information about parking lot. is the parking lot insise the hotel enough?

one bedroom with the living room/kitchenette was perfect

the pool and the hot breakfast were both great

they, i'm sure accidentally, picked up my headband off the bathroom counter and put it in their laundry

ice machine &snack machine and laundry on our floor

poor parking. we had no working tv for the first 3 hours in our room

breakfast was awesome! fruit and chocolate chips for waffles with powdered sugar

the parking was sufficient

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity

there is no guest laundry

under construction, no breakfast pool or laundry facilities

laundry on site was very convenient

swimming pool breakfast

breakfast, a jimmy dean breakfast sandwich and a granola bar is better than nothing

especially since i recently took my kids to disney, paid well over $3000

had to make a reservation to be able to use the pool

the breakfast was only coffee, juice, and sweet rolls.

their was not breakfast due to sars-cov-2 and the price should have been reduced accordingly.

wifi needs certainly to be improved

we missed out on the continental breakfast.

the breakfast was ok

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

free wifi is always a plus

the scrambled eggs were for kids

breakfast

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

the shuttle to and from the convention center was great

small indoor pool

is a challenge for a petite person to accommodate carrying luggage from the back parking, to the desk and to

no microwave in the room. no laundry facility .

last time i stayed at that location the breakfast was amazing this time it was not they did not have half of

luckily my pet is on a very good prevention which kills on contact so they all died in seconds

closeness to golf road - ikea, woodfield mall. the breakfast had a great variety to choose from

with kids, it would have been nice if we didn't have to all go downstairs to reheat our food

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

room, free parking, and so many details that made my stay a memorable one

that great, no kitchenette like other best western locations, and most of the equipment in the gym were broken

pool was closed

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

wifi signal

we were happily surprised by the happy hour,and our kids loved the jacuzzi and pool

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

would have been nice if the breakfast menu available for room service was available in the dining area in the

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

free hot breakfast

could do better with plowing parking lot

the pool and hot tub was out of service, which was a big disappointment.

great friendly staff,clean,quiet,location,excellent breakfast options.

location, pool hot tub, and exercise room. bed was comfortable too.

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

mention of a $100 nonrefundable pet fee

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

second floor room and the high fee for pet.

pool and breakfast

room was clean ,comfortable, kitchenette was perfect

nice kitchen plus a separate bedroom

and bathroom in a separate room the kitchen and living area

gym is basic (3 machines) and pretty tight if you want to use weights

would not stay here again because of no breakfast & having to rent everything for extended stay kitchens

prices and comfortable parking, good for me

up in the morning and seeing what appeared to be homeless people wandering around the parking lot

also the blinds didn't close enough to block the lights from the parking lot

kitchen in room with full size fridge, microwave, sink, 2 burner stove

the morning coffee was just a little too dark roast for us, but breakfast was excellent

breakfast

continental breakfast lacked variety

nice continental breakfast

service and dinning room breakfast were both terrific

staff offered to give me quarters at the front desk for my laundry

i liked there was a fitness center and pool as well

fun in indoor pool, wonderful staff, great christmas decorations.

the pool was clean and my kids had a great time

parking lot was very convenient for walking distance to the motel entrance

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

to 10 am, unlimited coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio,

it's newly renovated and the breakfast was great.

good location. quiet. friendly staff and a good breakfast

the esthetics were very nice and it was convenient that there is a bar located in the hotel.

could use some better handicap parking that is closer to accessible entrances.

fitness center, pool and spa were top notch

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

the pool & hot tub were a great addition for the kids

laundry facilities

big lot. comfortable rooms. fridge & microwave. laundry.

laundry not working and i really needed it

laundry room on premises

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

gym, hot tub and laundry room

laundry soap dispenser was dirty

wider variety of cable channels, seating in the laundry room, and longer breakfast hours.

really appreciated the onsite laundry facilities, but could use better ventilation in there

this has been a nightmare having bites, cleaning and steaming my furniture and doing extra laundry

were in suite 221 returning for second day to find no room service

good breakfast. ample parking

hallway carpets on first floor very dirty.

went with friends and children and hoped to have joining rooms with the kids

pool, restaurant, business center, comfy beds.