the bar was lively

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

great location, friendly staff, nice meal in the bar and a very comfortable bed

fabulous location, beautiful room, clean, great bar area and terrace

high-speed wifi very nice personnell complimentary coffee machine in the

secure parking. room had a balcony. good wifi signal. close to ferry port.

good wifi

breakfast was good plenty of variety and fresh.

rooms, good shower, good breakfast with late check out

drinks at the bar were quite expensive.

it also has a good bar and food service

breakfast great, dog friendly hotel

the fact we arrived sunday the restaurant and bar was closed

i have never had bad coffee in a bar or restaurant in spain so it should be

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

a late check out was 5 per hour also

really, could have done with more staff on in the evning to cope with the bar and restaurant

the pool area was lovely with comfy area for dining outdoors

swimming pool as a bonus

only slight negative was lack of shade around the pool.

great pool and outside bar area

kids where very disappointed they couldn't swim

restaurant food was incredible as was breakfast

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

t pricey by spanish standards) meals in the cafeteria

nice bar area and pretty good

breakfast was really good value for money

breakfast was good

clean, excellent breakfast

breakfast was very good

the breakfast contained a very good selection that should suit all tastes

good parking facilities good continental breakfast included in the price

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location, bedroom, bar ..free parking

location is good - near the port, in which restaurants and bars are located

also late check out 12:00 which a big bonus

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

very friendly staff, beautiful location and atmosphere. nice swimming pool.

the views from the terrace and pool are what make the hotel exceptional

is was quickly rectified by

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

breakfast was a good quality

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with lots of

good breakfast , nice room ,great view

we travelled with two kids and two doggies

exceptional location helpful staff excellent breakfast

great atmosphere in the bar and restaurant

felipe at the bar was friendly and professional

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

coffee was however available at the bar and on demand

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

the bed for the kids was not so good and their room lacked air-conditioning

kids screaming in the hallway which the hotel can t control but yes a bit noisy

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

evening meal was really good and bar was fun too

chose this hotel for the location and facilities

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

wifi was impeccable, room was very clean, staff was welcoming, recommended

friendly staff, also towards our kids

wifi is either free and extremely slow or paid

room service does not serve the full menu 24/7

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

room service was excellent and front of house people could not have done anything else for

the staff were friendly and professional and the gym was super

kids being sick and fighting in the streets outside from 4am until 7am

posh & executive feel that was really nice for the kids to also experience

(my rooms is larger than my kids’

especially the gym with complimentary fruit and water

good wifi

good, clean facilities with room service

the room service staff are great

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

there appears to be a room service menu but no way to order as reception does not answer calls

the spa was wonderful the guys there helped as to relax and to feel special

on site gym was equipped well enough to get a workout in

we enjoyed the gym and the pool

beautiful hotel with lovely bar and seating area and a terrace at rear to sit in the sunshine

the wifi was terrible

no coffee machine - only instant coffee gym tiny

requested a cot which we got in the room but also received a baby bath and kids pack

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

cute spa set up and good looking gym even though i didn't use it

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

excellent room cleaning and room service staff

loved the spa like bathroom and shower with glass view to room and window

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

in addition charge 4 eur for each room service

location not great, expensive

no kettle in the room , had to ask for a corkscrew. gym off site

mini bar price list was missing

breakfast was additional 11 euros and was amazing, it had local products

breakfast was great with a big choice beautifully presented

rooftop bar is cool

liked my whole stay but what really stood out for me was the bar at the 13th floor

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

wifi didn't work.

lovely roof bar

the gym is small but well equipped and it s always super nice to have a steam room

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

wifi was inaccessible in our room so we had to go to the foyer, though friends on the same floor

our friends' kids had a great time exploring the space

wifi was free and stable

breakfast, cafe bar was lovely & good value

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

shower, and bathtub were too old room service

the room was too hot and when we opened window got noise from the terrace bar below

the hotel has a restaurant and a bar with good food and well-priced

facilities were excellent and i loved the gym

no gym, no pool, tiny rooms, service is average.

the wifi is a bit slow and unstable.

no food available, not even room service after 2300

warm welcome & unexpected early check in. good breakfast

it has a small gym and sauna

the gym was not available during our stay

also i was pleasantly surprised by the gym

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

good gym

great for families and kids, close to tram for connection to metro so getting around was a breeze

great large room and room service and location close to old city and guggenheim museum by walk.

the view was not great. the gym is pretty poor.

access to spa facility was additional cost on top of pay for stay - bit

clean hotel with spa and gym, perfect location, delicious breakfast

breakfast was great

able to accommodate with the kids rooms

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

with small kids it would have been reassuring to know in advance

ate in the bar rather than having to eat in the room with

wifi is blocking certain network services without giving you upfront or during usage a warning

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

i had to work for a while and the wifi was good

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

location and the breakfast was wonderful

however, room service had a nice selection and the delivery was timely

the gym is a joke. is a very small room with no space for anything.

the bar area was a nice place to enjoy a nightcap after a day of discovery

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

didn’t use gym or eat breakfast so unsure about those

size room, bed, room service

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee & snacks

steam room / sauna was out of order, the gym equipment are ancient

spa time limit is just one hour

no one answers the ring for room service / house keeping

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible for you to

great rooms and lovely rooftop bar and restaurant

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

24-hour bar and gym availability

love the gym

24-hour bar and gym availability

the hotel offers a small gym as well

also there was a little play area in the breakfast room for kids

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

staff very friendly and kind. lovely gifts in the room for our kids.

great location in the old town. great sized rooms and breakfast was fantastic

great helpful staff, good breakfast

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

:�W

room service was limited times

roof top bar was not available.

rooftop bar wasn t open which would have been to have a look but no big deal

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

pool not available, but present on photos

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

pool gardens fact that it was very very dog friendly . house location

large yard with swimming pool, a lovely view, quiet

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

parking was great, my room was the furthest from the bar so i was not disturbed

views are stunning from the garden where you can enjoy a drink and bar snack

i slept well every night

the food, coffee and bar were great, lovely relaxed atmosphere

even if is it's close to the parking

early morning shuttle to the airport was quick and efficient

the shuttle driver picked us up even though the plane arrived late and past his normal hours.

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

sofa and bar area

i also liked the free shuttle service

restaurant or bar on site, there is a small one attached to the hotel right beside it

, the only thing it's missing is a small bar for a refreshing post flight beer

they have very nice shuttle service

bar and breakfast available

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of this at check in

the bed was really comfy and the room service was tasty.

gym not a part of the hotel but massive with excellent spa area

wifi only worked in the lobby, not the bedrooms

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

wifi signal could have been better as it failed at some point, but they said they would look into

there wasn't room service either

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

hotel was good value for money if you travel with kids

only complaint was the bar did not have any offerings such as peanuts or crisps while having our drink

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

excellent parking

the wifi

eat for me, as i was travelling by car) with nice wide prking

great bar serving very reasonably priced food

there is a nice free parking

i would prefer to have the view of nature instead if golf course.

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

no minibar; pool ceiling a bit dilapidated

pool gave us a relaxing time and the team was marvellous

small golf course and driving range

staff are great, facilities are great. breakfast and bar facilities are great too.

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

the beds were comfortable and wifi strong

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

breakfast was delicious

the kitchen has everything you might need

very nice breakfast

the kitchen in the room

wanted to use the pool, but we needed a swimming cap and flip-flops

the pool was amazing and the location too.

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

has a nice cold pool to refresh after a long walk

in both cases, a large room with all facilities of this class of hotel, clean, comfy, good wifi

would be nice if they had a lounge/bar area with more subdued lighting

mini bar not replenished.

the wifi could be better.

the staff were super friendly and helpful