the bar was lively

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar and restaurant on site

everything in the room was nice, the play area is excellent for kids.

no children's menu/not much for kids to eat

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

the swimming pool was in big demand as the temperature was in the 30's

the breakfast was from a wide variety and delicious

breakfast great, dog friendly hotel

not to forget, this ibis is located just across the road from a shopping center with kids center in it

take breakfast but the buffet looked plentiful

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

sandwiches, crisps etc, on offer at bar and restaurant

location and bar / restaurant

great location, friendly staff, nice meal in the bar and a very comfortable bed

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

high-speed wifi very nice personnell complimentary coffee machine in the

restaurant was great. the staff was quite friendly and helpful. room service was very good.

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

room was excellent and superb wifi connection

the staff was great & very nice restaurant/ bar there, too

nice bar area and pretty good

hotel location, cleaning wifi

really, could have done with more staff on in the evning to cope with the bar and restaurant

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

also late check out 12:00 which a big bonus

it was very well located, near the guggenheim museum. the room service was also good.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

wifi could be better

no habia wifi por averia

there was no room service menu in the room and no wifi instructions

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

room, location, wifi

friendly staff, also towards our kids

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

spacious bathroom

the room service food was quite poor considering the quality of the main restaurant

wifi was very poor and if you wanted better you had to pay

no gym or pool etc.

there is a good gym on the roof

room service does not serve the full menu 24/7

beds, cleaning services were spot on, access to the gym - covid safety measures in place

no kettle in the room, breakfast too expensive, little kids pay the full price

spacious room and well equipped gym

(my rooms is larger than my kids’

the staff at reception, so friendly and helpful( i’m so sorry that i can’t name them all) the bar staff andoni, jonatan,alex hope that i don’t forget anyone

breakfast was a small buffet but nice quality food

breakfast was very good

clean, excellent breakfast

good parking facilities good continental breakfast included in the price

good selection of food for the continental breakfast

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

the room service staff are great

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

room service food was quite average

clean, comfortable, good wifi, as would expect from this class of hotel

the family room accommodates two adults and two kids. good location. parking available.

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not stunning but nice views

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

the swimming pool was not for swimming. it looked like a small pool for kids

gym could have been better equipped. spa relatively expensive.

no spa facilities, sauna steam room etc...

euros) and sat in the room enjoying the view

the breakfast was varied and delicious

facility is well-maintained and breakfast was excellent

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

occasionally have bar tender stop by pool and ask guest if they need drink

amazing breakfast. great bathroom beautiful view

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

breakfast at the terrace with sea-view made us feel great in the morning

excellent room cleaning and room service staff

the rooftop bar has a lovely atmosphere and great views

loved the spa like bathroom and shower with glass view to room and window

is no room service during the day or evenings

the location is perfect, comfiest beds, staff is very professional, brand new facilities

breakfast is a little expensive

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

we travelled with two kids and two doggies

good breakfast , nice room ,great view

also breakfast does not start until 7

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

the wifi coverage was inadequate in the room

t there was a conference on) and poor bar area

no kettle in the room , had to ask for a corkscrew. gym off site

very good breakfast, very comfy pillows, helpful staff and good location

very poor gym

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

good laundry service

wifi signal was very poor the first two days and we had a small delay in our check in time

the food was poor, especially room service.

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

allowed early check in

beautiful sea and beach views. great bar downstairs, open until excellent staff.

maybe in the height of the season, the bar nside the hotel would be open

the gym is small but well equipped and it s always super nice to have a steam room

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

wifi was inaccessible in our room so we had to go to the foyer, though friends on the same floor

our friends' kids had a great time exploring the space

wifi was free and stable

well situated to walk to guggenheim and old downtown, exceptional staff and room service

gym was tiny with only a few machines squeezed in.

limited fruits at breakfast; cold at reception area; small gym

the bar area a nice place to chill and have a drink

the restaurant & bar staff also is very friendly & the chef is excellent

the room was too hot and when we opened window got noise from the terrace bar below

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

bar was well stocked with friendly staff

other rooms) in the morning was too

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

it has a small gym and sauna

the gym was not available during our stay

also i was pleasantly surprised by the gym

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

good gym

great for families and kids, close to tram for connection to metro so getting around was a breeze

great large room and room service and location close to old city and guggenheim museum by walk.

the view was not great. the gym is pretty poor.

access to spa facility was additional cost on top of pay for stay - bit

clean hotel with spa and gym, perfect location, delicious breakfast

breakfast was great

able to accommodate with the kids rooms

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

with small kids it would have been reassuring to know in advance

ate in the bar rather than having to eat in the room with

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

lobby bar was comfortable. service was excellent. breakfast was great.

ere they provide towels, water, and even apples), staff was nice

staff, facilated an early check in and always available to answer questions

wifi was a bit sporadic

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

bright and clean room and bathroom with very fast wifi

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

didn’t use gym or eat breakfast so unsure about those

size room, bed, room service

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee & snacks

steam room / sauna was out of order, the gym equipment are ancient

spa time limit is just one hour

no one answers the ring for room service / house keeping

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible for you to

great rooms and lovely rooftop bar and restaurant

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

24-hour bar and gym availability

love the gym

24-hour bar and gym availability

the hotel offers a small gym as well

also there was a little play area in the breakfast room for kids

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

staff very friendly and kind. lovely gifts in the room for our kids.

great location in the old town. great sized rooms and breakfast was fantastic

great helpful staff, good breakfast

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

room service was limited times

roof top bar was not available.

rooftop bar wasn t open which would have been to have a look but no big deal

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

slow wifi

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

not enough sunbeds around the pool.

gym was additional cost, didn't like that

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

the room is big enough to put your luggage comfortably, the little bar downstairs is very

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

great to spend a night close to the airport. great breakfast from 5am.

clean, neat, friendly staff, lovely bar area, excellent breakfast, easy shuttle to airport

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

the shuttle picked me up at the airport within 10 minutes of calling

, the only thing it's missing is a small bar for a refreshing post flight beer

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

restaurant or bar on site, there is a small one attached to the hotel right beside it

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced the (+)amazing breakfast, great gym (-)they gym was amazing but the open lobby was comfortable (+)gym is something out of this world for a hotel (-)they didn't have combs and in my room there weren't amenities the gym was closed at 9 am. (+)small gym. bus connection to the centre. delicious and versatile breakfast buffet. (+) the gym is spacious with modern (+)best gym in hotel i ever been before (-)couldn't work out if there were any facilities like gym but not really an issue (-)no water in the gym

wifi signal could have been better as it failed at some point, but they said they would look into

wifi was a bit flaky, sometimes ok, sometimes pretty bad

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

room service only until 11pm, no ice machine for guests

pool

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool not available, but present on photos

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

wifi worked properly

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

eat for me, as i was travelling by car) with nice wide prking

wifi wants great but that s ok for the level of all other services

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

the beds were comfortable and wifi strong

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

wifi was unusable the first night and then fixed

parking was easy

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

were not allowed to play a game of golf unless you have a golfing licence

also loved the pool and fitness are, nothing beats a good swim before breakfast

great to be able to bring dogs into bar and restaurant with you

the pool was an extra bonus and a good temperature

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

great location, easy parking, wonderful staff at reception

parking the car was a bit of a problem, accessed from the side of the main building down a steep

the food, coffee and bar were great, lovely relaxed atmosphere

the hotel unfortunately didn't have a restaurant, only bar and snacks

parking could have been better food in the evening could have been provided

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

breakfast was delicious

the kitchen has everything you might need

very nice breakfast

the kitchen in the room

there is a little bar around the corner

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

the pool was amazing and the location too.

has a nice cold pool to refresh after a long walk

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

wanted to use the pool, but we needed a swimming cap and flip-flops

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by