helpful receptionists and bar staff

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

free parking

clean, free parking and less than 10 minutes to the airport

parking is easy, check in was smooth

thout password) worked though i had to go back down and ask about it

wifi good

staff are great, facilities are great. breakfast and bar facilities are great too.

convivial bar and restaurant

good parking if you are driving

location, tranquil setting, with ample free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

restaurant or bar on site, there is a small one attached to the hotel right beside it

location for the airport with a great shuttle service

bar and breakfast available

location close to airport with a free shuttle.

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

early breakfast was delicious and abundant

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

very uncomfortable with little kids

plenty of space large room and bathroom free parking pool golf fitness close to airport

palace in the middle of of a golf course conveniently located close to the airport with a very good

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

it would even have been nicer if there would have been an outdoor pool instead of internal one.

nice swimming pool

the parking costs additional 20.- per day. the wifi network was almost unusable.

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

the indoor pool is in the health complex next door, is 20 euros per person, and kids

had room service on the last night - the burger was great and the wine good

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

gym was

the gym is excellent

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have ever come across

no residents bar once it is closed

junior suite perfect for a family (two kids)

nice hotel at the river. pretty close to the old town, nice gym

good gym

my family also really enjoyed spending time in the gym

the restaurant & bar staff also is very friendly & the chef is excellent

gym was very small

gym equipment was very old

nice coffee lounge and bar and very good restaurant, reasonably priced

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

hotel front desk super helpful, and breakfast was wonderful

one day room service was poor

room was very big and exceptional for traveling with kids

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

t even a coffee) until 11am

the kitchen has everything you might need

but there's no restaurants around to have dinner (although the room has a nice and well equipped kitchenette to prepare something simple)

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

the breakfast was excellent, the pool was great — everything was just perfect

the breakfast as other people have mentioned was definitely a highlight, so delicious and so many

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room service

the gym had good equipment

the bar area could do with a bit of updating. the staff were great though.

didn’t use gym or eat breakfast so unsure about those

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there is no sauna - this was a bit of a

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

was good - easy check in and late check out

hotel was in an excellent location close to everything and great for traveling with kids

room service was limited times

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural light it

but using room service menu is not allowed

restaurant & room service & bar on the rooftop

the rooftop and the gym are the cherries on this beautiful cake

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

staff was friendly and room service meant that my bed was cleaned very quickly.

great location in the old town. great sized rooms and breakfast was fantastic

beautiful breakfast

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

staff very friendly and kind. lovely gifts in the room for our kids.

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

the breakfast also served from this area was the best we had in our travels throughout spain and

location, gym and roof top bar. room and facilities good. v quiet inner room

also good wifi

the wifi worked well

i had to work for a while and the wifi was good

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi wasn t working

no coffee machine - only instant coffee gym tiny

very expensive, no in house options for lunch or dinner, except for a very limited room service

gym is quite small but it is really well equipped and it was empty so there was no problem

only downfall i think the hotel has is the gym

euros) and sat in the room enjoying the view

lack of swimming pool but nice little gym

the gym was well equipped for a weights workout - much better than most hotel gyms

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

lovely places to relax all over the hotel and the service in the bar was also excellent

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

good wifi, clean room and helpful staff, location just off the main street ok

they put in twin beds for my kids

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is quite expensive but the local carpark

wifi was not working/available at all in the hotel during our stay.

ac, wifi and black out blinds all worked perfectly

mini bar was nice

the little play area for kids at breakfast was fantastic

loved the little play corner for kids in the restaurant where breakfast was served

the wifi wasn t very reliable.

had room service which was excellent and good value

staff was very helpfull, breakfast was great as was room service.

intermittent wifi. prices in the bar were very high.

specialty neck pillow was accidentally sent to the laundry and lost

there was a gym, so pack your sports gear

they are better suited for older kids

would have liked interconnecting room for the kids.

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

, hand towels, bar soap, shampoo &

location and excellent breakfast

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

patchy wifi inconsistent ac

very reasonable gym with usual cardio machines and free weights

on one occasion we had room service, we didn t have to wait too long and it was delicious

big room, good service, clean, lovely plunge pool on roof

hotel bar had a lovely atmosphere

the room service food was quite poor considering the quality of the main restaurant

wifi is either free and extremely slow or paid

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room and breakfast

the shower, and slow internet connection

dog friendly, and with ev charging in the garage.

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

hotel well located, not far from the old town and city centre. small but equipped gym.

love the gym

the coffee lounge/gym were also of a high standard

kids being sick and fighting in the streets outside from 4am until 7am

had emailed about early check in due to an early flight with a child

had a pull out bed for the kids but it was really uncomfortable

couldn’t fault it, breakfast had a great selection, very fresh

clean, great location, comfy rooms and a lovely gym

other rooms) in the morning was too

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

niggle was lack of 24hr room service

didn't have breakfast, but opted for room service

the room was too hot and when we opened window got noise from the terrace bar below

hotel a bit tried, unfortuately due to covid no facilities available except room service

very thoughtful stallf, allowed us to do an early check in and a laye checkout

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

room service was fast and excellent

a short walk to the guggenheim museum in one direction and the old town bar district in the other

breakfast was great with a big choice beautifully presented

nice clean hotel with free usage of a really good gym down the road.

the breakfast is exceptional, and the staff is very friendly and welcoming

mini bar price list was missing

pool

pool not available, but present on photos

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

large yard with swimming pool, a lovely view, quiet

restaurant only serves room service

good wifi

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

great food served in room service for dinner

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

we liked the hotel bar which was open until 23:00

swimming pool as a bonus

everything in the room was nice, the play area is excellent for kids.

only suggestion for improvement would be a heated pool

no children's menu/not much for kids to eat

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

rooms, good shower, good breakfast with late check out

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

take breakfast but the buffet looked plentiful

the breakfast was from a wide variety and delicious

breakfast was very good and a very good verity of food items both continental and english

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

t pricey by spanish standards) meals in the cafeteria

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

loved the bar restaurant area which was full of locals

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

safe, bar fridge and espresso maker with pods

good wifi

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

the location on the river was very good and the wifi worked very well.

great location, friendly staff, nice meal in the bar and a very comfortable bed

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they had

bar again beautiful but again staff just need a bit more training

breakfast is a little expensive

we travelled with two kids and two doggies

excellent choice at breakfast

staff, breakfast and facilities

good breakfast , nice room ,great view

allowed early check in

great atmosphere in the bar and restaurant

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

beautiful sea and beach views. great bar downstairs, open until excellent staff.

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

the fact we arrived sunday the restaurant and bar was closed

i have never had bad coffee in a bar or restaurant in spain so it should be

good secure disabled parking, free wifi throughout and nice dog walking round about

breakfast selection was very good

good parking facilities good continental breakfast included in the price

the breakfast contained a very good selection that should suit all tastes

breakfast was good

breakfast was very good

plenty of parking and 1 minute from the

parking the car was a bit of a problem, accessed from the side of the main building down a steep

lively bar but no noise in rooms

the hotel unfortunately didn't have a restaurant, only bar and snacks

the food, coffee and bar were great, lovely relaxed atmosphere