no minibar; pool ceiling a bit dilapidated

tooo many kids and very loud at the bar

plenty of space large room and bathroom free parking pool golf fitness close to airport

were not allowed to play a game of golf unless you have a golfing licence

the staff were very helpful and friendly and we enjoyed the bar setting

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

the breakfast was excellent, the pool was great — everything was just perfect

very nice breakfast

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

beautiful hotel with really nice swimming pool very good breakfasts and a helpful staff

free shuttle service even as early as 5

restaurant or bar on site, there is a small one attached to the hotel right beside it

location close to airport with a free shuttle.

, the only thing it's missing is a small bar for a refreshing post flight beer

bar and breakfast available

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

bar services very flriendly

early morning shuttle to the airport was quick and efficient

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

great breakfast too

free parking

thout password) worked though i had to go back down and ask about it

friendly people. nice comfy room. parking space.

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

free, on-site, easy parking - super extra amazing

helpful receptionists and bar staff

no breakfast buffet restaurant, only a spanish style bar

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

excellent. just loud music from bar opposite.

convivial bar and restaurant

lively bar and restaurant

good wifi

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool not available, but present on photos

pool gardens fact that it was very very dog friendly . house location

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

the gym could have more diverse equipment, though it's not a big deal.

staff were excellent and room service was very good

no food available, not even room service after 2300

a gym

wifi in the room was not consistent, really poor

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

the bar shut at 10.30 pm and we would have liked to stay later

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

good gym

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have ever come across

super hotel with very good breakfast, gym, surroundings etc. nice staff

however, room service had a nice selection and the delivery was timely

was excellent , great choice probably the best we have had in awhile * staff were excellent * bar stayed open late and prices were not inflated * best pillows and bed i have slept in for awhile

evening menu was limited in the restaurant but the lobby bar served good food.

the kids enjoyed the snooker table

the pool area was closed but look nice large space when open and i missed that when booking think it is

lovely reception and bar area to relax in

not enough sunbeds around the pool.

the indoor pool is in the health complex next door, is 20 euros per person, and kids

neither wi-fi, not cellular network worked at the gym

ality + prices

kids gets free breakfast so that is a great

breakfast was perfect with good quality food

can t order room service

excellent gym with very new equipment

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

have been greater, only one type of each tea bag etc

m with view on the museum)

the rooftop bar has a lovely atmosphere and great views

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a football match

excellent up market tapas bars nearby

i found myself having to go to the hotel bar each morning to purchase a coffee to go

hotel staff was very welcoming and also gave us early check in, and gave information about the area

the location was excellent. having the bar and restaurant in the hotel was a plus.

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

pay for the pool

the restaurant was closed on the sunday evening but we managed to get room service

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

cost of use the pool disappointing!

restaurant & room service & bar on the rooftop

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom

the bed was a bit hard for me, also it could do with room service.

a special commendation to all staff especially at reception and the bar lounge area

hotel was in an excellent location close to everything and great for traveling with kids

they also managed to accommodate my request for an early check in

no spa facilities, sauna steam room etc...

could not use the sauna without payment for spa treatment

excellent breakfast. excellent staff members.

in the hotel is gym 24/7 and wellness and spa

ada adaptations excellent excellent breakfast location excellent ac working great

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

great helpful staff, good breakfast

good breakfast! great variety every morning

location and great breakfast!

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

bright and clean room and bathroom with very fast wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi was a bit sporadic

wifi is blocking certain network services without giving you upfront or during usage a warning

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

cosy bar & restaurant with a complete offer

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

room service

en to the bus from/to airport) room is large and all equipments are more than ok gym room on 1st floor excellent

lack of swimming pool but nice little gym

the breakfast was fantastic.

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

best sleep we had in months

wished pool was heated

wifi was perfect - and the staff were very helpful and very flexible

shower in the spa after the sauna/hammam

although we didn't use room service it was available

room service was very quick, beds were very comfortable.

-room service food prices were too high.

brilliant room and free laundry service. excellent gym. fantastic stay!

superb facilities - gym, dining room and bar area

the rooftop bar has lovely views and the food was excellent

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

the room service food was quite poor considering the quality of the main restaurant

- excellent breakfast - good wifi - gym was ok - free water in the

gym was clean with good selection

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

our kids loved the breakfast

the staff were friendly and professional and the gym was super

surprisingly there was also a gym (could not find that info)

spacious room and well equipped gym

great gym and work space

ate in the bar rather than having to eat in the room with

breakfast was great

location and excellent breakfast

cleanliness, staff was very welcoming and friendly, and breakfast was great.

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

wifi could better

i coulnt open up the lock door from the room through the app, neither connect wifi

room was massive and room service were great

the little play area for kids at breakfast was fantastic

had room service which was excellent and good value

it is not posible wifi connection

the bed for the kids was not so good and their room lacked air-conditioning

very thoughtful stallf, allowed us to do an early check in and a laye checkout

great attention for kids

some facilities and better wifi connection

the terrace and bistro and bar area

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

breakfast, lovely courtyard with some green plants, food available at the bar at all

there was a strike from the cleaning service during my stay...no room service...no fresh towels

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

bed room ac the shower breakfast was amazing. the fact that it had a gym

love the gym

i loved that they had a gym and 24/7 bar

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

the breakfast is exceptional, and the staff is very friendly and welcoming

a short walk to the guggenheim museum in one direction and the old town bar district in the other

nice clean hotel with free usage of a really good gym down the road.

the gym was good, when i finally found it!

breakfast was additional 11 euros and was amazing, it had local products

wifi

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

good, clean facilities with room service

the room service didn't work, even going through reception

room service food was quite average

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

no food or bar facilities, closed down

the bar was lively

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

location is good - near the port, in which restaurants and bars are located

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

very relaxed atmosphere for what is quite a busy bar area

also late check out 12:00 which a big bonus

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

swimming pool as a bonus

we had a great time when our sons visited with the grandchildren in the bar and the kids room

great pool and outside bar area

from the receptionists to the kitchen to the bar excellent team work

the pool is a great addition along with the bar and terrace

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

restaurant food was incredible as was breakfast

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

room was well laid out, modern, modern tv and great wifi

breakfast at the terrace with sea-view made us feel great in the morning

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they had

said hotel system showed that i didn't book with breakfast, but in fact, i book with breakfast included

amazing breakfast. great bathroom beautiful view

the breakfast is very good there.

exceptional location helpful staff excellent breakfast

excellent choice at breakfast

breakfast was a good quality

was 12,5€ extra pax and 7) for kids

felipe at the bar was friendly and professional

maybe in the height of the season, the bar nside the hotel would be open

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

coffee was however available at the bar and on demand

the breakfast was from a wide variety and delicious

not to forget, this ibis is located just across the road from a shopping center with kids center in it

location, clean, staff very friendly and helpful. breakfast great selection.

parking is also excellent (and free) provided you get there earlier enough

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

wifi was good and easy to access

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

location and bar / restaurant

the location on the river was very good and the wifi worked very well.

the food, coffee and bar were great, lovely relaxed atmosphere

views are stunning from the garden where you can enjoy a drink and bar snack

i slept well every night

parking could have been better food in the evening could have been provided

wifi was really slow in the rooms (but good in the lobby) (+) wifi was ok although patchy in my room (-)wifi dropping out (-)we had problems with our wifi connection (-)wifi in my room did not work at all, but worked perfectly in the cafe area (-)no wifi in the rooms! (+)nice location, modern room with big tv and good wifi connection. (-) the wifi was bad, most of the time not working (-) the wifi worked in our room for one night and the rest of the week it only worked downstairs in the bar

hotel location, cleaning wifi

wifi was not good enough to support streaming or downloading tv shows

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

good selection of food for the continental breakfast

big choice of continental breakfast

clean, beautiful and excellent breakfast.

breakfast was good

the breakfast contained a very good selection that should suit all tastes

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel