the location on the river was very good and the wifi worked very well.

safe, bar fridge and espresso maker with pods

location and bar / restaurant

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

high-speed wifi very nice personnell complimentary coffee machine in the

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

wifi was not good enough to support streaming or downloading tv shows

the fact we arrived sunday the restaurant and bar was closed

lively bar/restaurant with good bar menu

restaurant was great. the staff was quite friendly and helpful. room service was very good.

breakfast was really good value for money

room was excellent and superb wifi connection

the staff was great & very nice restaurant/ bar there, too

good selection of food for the continental breakfast

clean, excellent breakfast

clean, beautiful and excellent breakfast.

breakfast was very good

breakfast selection was very good

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of everything

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

occasionally have bar tender stop by pool and ask guest if they need drink

said hotel system showed that i didn't book with breakfast, but in fact, i book with breakfast included

amazing breakfast. great bathroom beautiful view

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

also late check out 12:00 which a big bonus

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also breakfast does not start until 7

good breakfast , nice room ,great view

staff, breakfast and facilities

excellent choice at breakfast

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

allowed early check in

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

breakfast was very good and a very good verity of food items both continental and english

it also has a good bar and food service

the breakfast was from a wide variety and delicious

rooms, good shower, good breakfast with late check out

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

we liked the hotel bar which was open until 23:00

great pool and outside bar area

pool, the rooms

great selection and kids loved the breakfast doughnuts

no children's menu/not much for kids to eat

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

parking was great, my room was the furthest from the bar so i was not disturbed

excellent location. really nice little bar with good food.

wifi was really slow in the rooms (but good in the lobby) (+) wifi was ok although patchy in my room (-)wifi dropping out (-)we had problems with our wifi connection (-)wifi in my room did not work at all, but worked perfectly in the cafe area (-)no wifi in the rooms! (+)nice location, modern room with big tv and good wifi connection. (-) the wifi was bad, most of the time not working (-) the wifi worked in our room for one night and the rest of the week it only worked downstairs in the bar

lively bar but no noise in rooms

views are stunning from the garden where you can enjoy a drink and bar snack

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

wifi works fine

room service

spacious bathroom

friendly staff, also towards our kids

the service, location, warm pool, cleaning, restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

asking 10 eur extra for better quality wifi is exaggerated

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

room service was excellent and front of house people could not have done anything else for

clean, great location, comfy rooms and a lovely gym

had emailed about early check in due to an early flight with a child

fantastic location with lovely pintxos bar right next door

surprisingly there was also a gym (could not find that info)

(my rooms is larger than my kids’

good, clean facilities with room service

massive

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

good wifi

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

we enjoyed the gym and the pool

the gym is small, but offers everything

the spa was wonderful the guys there helped as to relax and to feel special

gym is small

wifi was rather slow. no ice cube machine on floor level.

very expensive, no in house options for lunch or dinner, except for a very limited room service

location and view honesty bar relaxing

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite early

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

fantastic location and views friendly staff beautiful room and the spa was great

great rooftop bar and food

the rooftop bar has a lovely atmosphere and great views

spa was not easy to reach, warm red wine at the bar

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

breakfast was perfect, especially the guggenheim museum view

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

pool gardens fact that it was very very dog friendly . house location

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

the gym was good, when i finally found it!

t there was a conference on) and poor bar area

and the gym nearby was included and definitely has exceeded my expectations

electric kettle, ac fully controlable, breakfast nothing special but good

a short walk to the guggenheim museum in one direction and the old town bar district in the other

superb facilities - gym, dining room and bar area

very poor gym

room service, accommodation and provisions were exvcelent

intermittent wifi. prices in the bar were very high.

rooftop bar is cool

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

facilities were excellent and i loved the gym

gym was tiny with only a few machines squeezed in.

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

internet wifi was unreliable and slow

wifi was free and stable

great location, great breakfast and great service

is a scope of having more variety in the breakfast buffet

excellent local café around the corner for coffee and breakfast

the gym was well equipped for a weights workout - much better than most hotel gyms

good location nice bar and courtyard staff excellent

didn't have breakfast, but opted for room service

niggle was lack of 24hr room service

the terrace and bistro and bar area

the hotel has a restaurant and a bar with good food and well-priced

no residents bar once it is closed

great value and a well equipped gym too

good gym

it has a small gym and sauna

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

exceptionally good breakfast

the view was not great. the gym is pretty poor.

very nice hotel. breakfast was fantastic. i highly recommend.

the bar was very nice as well as the room service

eat coffee and juices, high quality food),

with small kids it would have been reassuring to know in advance

amazing buffet breakfast with everything you could want

able to accommodate with the kids rooms

bar at reception open nonstop

24hr reception and bar area an big advantage

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

comfy beds, very good location, gym was ok; could do with more equipment

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

very comfortable bed and excellent room service and changeover

the gym is excellent

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

to 120mbps)

wifi is blocking certain network services without giving you upfront or during usage a warning

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

size room, bed, room service

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee & snacks

we could not reach room service or the front desk

steam room / sauna was out of order, the gym equipment are ancient

everything was great. there is a very nice bar and restaurant on top.

the pool could be used without extra charge but ok

staff were very helpful snd the rooftop bar was a lovely place to relax

the gym was small but adequate for a short trip

the gym hand weights could have a few lighter ones for women

love the gym

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

24-hour bar and gym availability

bed room ac the shower breakfast was amazing. the fact that it had a gym

the gym is fantastic

nearness to airport and airport shuttle

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

bar services very flriendly

early morning shuttle to the airport was quick and efficient

convenient for airport. good shuttle bus service

free shuttle service even as early as 5

location close to airport with a free shuttle.

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

i also liked the free shuttle service

restaurant or bar on site, there is a small one attached to the hotel right beside it

great location in the old town. great sized rooms and breakfast was fantastic

staff very friendly and kind. lovely gifts in the room for our kids.

location and great breakfast!

also there was a little play area in the breakfast room for kids

very good breakfast

limited choice in restaurant although room service was good

nice gym for the training and good restaurant for the dinner

gym doesn t open till 9am - wanted to use it @7

roof top bar wasn t open :

learned that due to covid the roof bar, gym and laundry are closed

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of this at check in

the bed was really comfy and the room service was tasty.

gym not a part of the hotel but massive with excellent spa area

wifi only worked in the lobby, not the bedrooms

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

wifi signal could have been better as it failed at some point, but they said they would look into

there wasn't room service either

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

hotel was good value for money if you travel with kids

only complaint was the bar did not have any offerings such as peanuts or crisps while having our drink

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

excellent parking

the wifi

eat for me, as i was travelling by car) with nice wide prking

great bar serving very reasonably priced food

there is a nice free parking

i would prefer to have the view of nature instead if golf course.

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

no minibar; pool ceiling a bit dilapidated

pool gave us a relaxing time and the team was marvellous

small golf course and driving range

staff are great, facilities are great. breakfast and bar facilities are great too.

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

the beds were comfortable and wifi strong

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

breakfast was delicious

the kitchen has everything you might need

very nice breakfast

the kitchen in the room

wanted to use the pool, but we needed a swimming cap and flip-flops

the pool was amazing and the location too.

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

has a nice cold pool to refresh after a long walk

in both cases, a large room with all facilities of this class of hotel, clean, comfy, good wifi

would be nice if they had a lounge/bar area with more subdued lighting

mini bar not replenished.

the wifi could be better.

the staff were super friendly and helpful