pool is refreshing but lovely and clean with lots of space to sit around the pool

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

wifi only worked in the lobby, not the bedrooms

the kids enjoyed the snooker table

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

there wasn't room service either

parking and wifi availability and also the location. plus staff friendliness.

loved the little play corner for kids in the restaurant where breakfast was served

the little play area for kids at breakfast was fantastic

interney wifi. .a little erratic.

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

gym available and no alternative was offered to me when informing about it

gym is essential to me and it's quite good, even provide water and snacks

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

very nice service, clean and comfortable room with kids, thank you very much :)

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

very good breakfast

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

however, room service had a nice selection and the delivery was timely

ere they provide towels, water, and even apples), staff was nice

breakfast choice was huge

lobby bar was comfortable. service was excellent. breakfast was great.

location & breakfast

how. you have to use the spa to use the pool

the rooftop bar was a very nice

breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you

the gym hand weights could have a few lighter ones for women

the gym was small but adequate for a short trip

location, very clean, confort, fast room service

used the laundry service twice and both times we received our garments back already in the afternoon: this

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice, good breakfast, good staff, early check in and late check out, good location (-)breakfast expensive (+)room, very comfortable bed, great location and fantastic breakfast (+) everything was great, location, facilities, and breakfast (+)and well equipped rooms, kind service, large selection of breakfast (+) one feature i really appreciated was a choice between a full breakfast buffet for 11 or a lighter fare of coffee, juice and either croissant or potato (+)very comfortable rooms and the staff wsas very helpful and the breakfast was very elaborate.

the gym had good equipment

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we felt the need to use it, tea-making facility

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

i had to work for a while and the wifi was good

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

wifi wasn t working

we travelled with kids, a small playing area could have been nice

very nice hotel. breakfast was fantastic. i highly recommend.

nice room, great wifi reception

good choice at breakfast and freshly cooked omelettes a great

hotel front desk super helpful, and breakfast was wonderful

so the only thing i'll say is that the gym was unavailable

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

also i was pleasantly surprised by the gym

the bar shut at 10.30 pm and we would have liked to stay later

no residents bar once it is closed

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

bed room ac the shower breakfast was amazing. the fact that it had a gym

love the gym

hotel well located, not far from the old town and city centre. small but equipped gym.

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

gym equipment was very old

nice coffee lounge and bar and very good restaurant, reasonably priced

very comfortable room, quick friendly service. restaurant & room service very good.

gym was tiny with only a few machines squeezed in.

wifi in the room was not consistent, really poor

ate in the bar rather than having to eat in the room with

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

would have liked interconnecting room for the kids.

breakfast was great

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

if your children wish to eat dinner before 8pm your stuck with limited room service options

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

to open the room got deactivated and did not work for the gym room

t the staff quickly helped and fixed

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

parking was easy

t

convivial bar and restaurant

lively bar and restaurant

excellent. just loud music from bar opposite.

no breakfast buffet restaurant, only a spanish style bar

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful receptionists and bar staff

helpful reception and bar staff free airport transit

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

great rooftop bar and food

awesome location, friendly staff, smelled really good, great gym, great products

excellent room cleaning and room service staff

big room. good bathroom. good wifi. nice bedding. good location for shopping and restaurants.

liked my whole stay but what really stood out for me was the bar at the 13th floor

gym was well equipped, albeit a bit small for the size of the hotel

and we asked for smaller pillows and and for a wifi signal booster, and we had it immediately

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

niggle was lack of 24hr room service

didn't have breakfast, but opted for room service

the terrace and bistro and bar area

shower, and bathtub were too old room service

r brunch) and it was delicious/fantastic

lady in reception and running the bar in the evening was excellent

free parking

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

there is a nice free parking

friendly people. nice comfy room. parking space.

strong wifi

euros) and sat in the room enjoying the view

i tried to order their 24 hr room service

perfect location, welcome desk decoration, all day free catering, kids welcome kit

the honesty bar was a great idea

the breakfast is exceptional, and the staff is very friendly and welcoming

nice clean hotel with free usage of a really good gym down the road.

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

room service food

breakfast brunch was worth it for each day

the spa and massage treatments were excellent and the welcome drink was a nice touch

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

the wifi was terrible

spa and kindness of staff

wifi was slow for us and the pillows could have been better

wifi was impeccable, room was very clean, staff was welcoming, recommended

wifi in the room is abominable

was fabulous- the decor was lovely, the pool, sauna and changing rooms were clean and kept well stocked with towels etc

the service, location, warm pool, cleaning, restaurant

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

(my rooms is larger than my kids’

bug room , nice breakfast and the location is fantastic

spacious room and well equipped gym

the included breakfast was good as was the salad we had in the bar one evening

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked underneath

- excellent breakfast - good wifi - gym was ok - free water in the

dog not allowed in the bar which was empty!! shame

irport shuttle), comfortable bed, nice pillows, big room, kettle and coffee machine, good wifi

good gym and average breakfeast

it was very well located, near the guggenheim museum. the room service was also good.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

of room service/food options close by

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

there appears to be a room service menu but no way to order as reception does not answer calls

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

quick room service at dinner time

the room service staff are great

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

very thoughtful stallf, allowed us to do an early check in and a laye checkout

breakfast super! wifi too difficult to use.

room service was fast and excellent

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

bar and breakfast available

they have very nice shuttle service

, the only thing it's missing is a small bar for a refreshing post flight beer

i also liked the free shuttle service

convenient for airport. good shuttle bus service

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

great location, close to the airport with free shuttle service.

the room is big enough to put your luggage comfortably, the little bar downstairs is very

great breakfast too

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

palace in the middle of of a golf course conveniently located close to the airport with a very good

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

small golf course and driving range

pool gave us a relaxing time and the team was marvellous

the grounds and building were lovely. great bar and restaurant and the view was amazing

the breakfast was excellent, the pool was great — everything was just perfect

breakfast was delicious

loved the room, swimming pool and breakfast

we enjoyed walking, cycling, relaxing by the pool and cultural visits to bilbao

breakfast was lovely, with delicious local products and eggs, omelette and pancakes to order

kids where very disappointed they couldn't swim

bar and restaurant on site

only slight negative was lack of shade around the pool.

from the receptionists to the kitchen to the bar excellent team work

the bar staff were helpful and we had an enjoyable evening meal

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

large yard with swimming pool, a lovely view, quiet

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool gardens fact that it was very very dog friendly . house location

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

rooms, good shower, good breakfast with late check out

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

take breakfast but the buffet looked plentiful

the breakfast was from a wide variety and delicious

breakfast was very good and a very good verity of food items both continental and english

good place, clean good wifi, room is clean.

secure parking onsite

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

gated and safe parking in front of the house

kitchen facilities good, secure location, comfortable bed

location and bar / restaurant

sandwiches, crisps etc, on offer at bar and restaurant

secure parking. room had a balcony. good wifi signal. close to ferry port.

safe, bar fridge and espresso maker with pods

high-speed wifi very nice personnell complimentary coffee machine in the

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

also late check out 12:00 which a big bonus

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

the staff was great & very nice restaurant/ bar there, too

great food locations nearby and breakfast, room

restaurant was great. the staff was quite friendly and helpful. room service was very good.

restaurant food was incredible as was breakfast

delicious breakfast, excellent restaurant

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

the fact we arrived sunday the restaurant and bar was closed

hotel location, cleaning wifi

wifi was not good enough to support streaming or downloading tv shows

bedroom very hot, without ac basic breakfast

lack of water and breakfast only average

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

staff at the bar was very nice and also the pintxos + snacks & drinks were good

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well maintained

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of everything

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

staff organised complimentary secure parking for my ferrari in their garage

there was a charge for spa usage incorrectly applied to our room

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

excellent choice at breakfast

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

staff, breakfast and facilities

exceptional location helpful staff excellent breakfast

breakfast was a good quality

beautiful sea and beach views. great bar downstairs, open until excellent staff.

felipe at the bar was friendly and professional

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

great atmosphere in the bar and restaurant

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

good parking facilities good continental breakfast included in the price

breakfast was very good

good selection of food for the continental breakfast

the breakfast contained a very good selection that should suit all tastes

clean, excellent breakfast

easy parking on the premises

free car parking snd easy walk to/from town center