this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

for late check out only 5 per hour up til 5pm if required

a late check out was 5 per hour also

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

breakfast was very good

big choice of continental breakfast

good parking facilities good continental breakfast included in the price

clean, excellent breakfast

clean, beautiful and excellent breakfast.

high-speed wifi very nice personnell complimentary coffee machine in the

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

great location, friendly staff, nice meal in the bar and a very comfortable bed

location and bar / restaurant

good wifi

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

nothing apart from could do with an earlier breakfast time for camino pilgrims

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

the staff was great & very nice restaurant/ bar there, too

delicious breakfast, excellent restaurant

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of everything

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

occasionally have bar tender stop by pool and ask guest if they need drink

said hotel system showed that i didn't book with breakfast, but in fact, i book with breakfast included

amazing breakfast. great bathroom beautiful view

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with lots of

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

breakfast was a good quality

the breakfast is very good there.

coffee was however available at the bar and on demand

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

allowed early check in

maybe in the height of the season, the bar nside the hotel would be open

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location, bedroom, bar ..free parking

also late check out 12:00 which a big bonus

location is good - near the port, in which restaurants and bars are located

very relaxed atmosphere for what is quite a busy bar area

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

breakfast was very good and a very good verity of food items both continental and english

it also has a good bar and food service

the breakfast was from a wide variety and delicious

rooms, good shower, good breakfast with late check out

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

we liked the hotel bar which was open until 23:00

great pool and outside bar area

pool, the rooms

great selection and kids loved the breakfast doughnuts

no children's menu/not much for kids to eat

good, excellent location for the beach and surfing, good bar and garden, overlooking the bay, friendly staff

i slept well every night

even if is it's close to the parking

lively bar but no noise in rooms

plenty of parking and 1 minute from the

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

wifi works fine

room service

spacious bathroom

friendly staff, also towards our kids

the service, location, warm pool, cleaning, restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

asking 10 eur extra for better quality wifi is exaggerated

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

room service was excellent and front of house people could not have done anything else for

clean, great location, comfy rooms and a lovely gym

had emailed about early check in due to an early flight with a child

fantastic location with lovely pintxos bar right next door

surprisingly there was also a gym (could not find that info)

(my rooms is larger than my kids’

good, clean facilities with room service

massive

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

good wifi

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool not available, but present on photos

pool

pool gardens fact that it was very very dog friendly . house location

large yard with swimming pool, a lovely view, quiet

we enjoyed the gym and the pool

although we didn't use room service it was available

big room, good service, clean, lovely plunge pool on roof

wifi was not the best

patchy wifi inconsistent ac

perfect location, welcome desk decoration, all day free catering, kids welcome kit

cute spa set up and good looking gym even though i didn't use it

no spa facilities, sauna steam room etc...

the location and the staff were fantastic! i also appreciated that there was room service.

only downfall i think the hotel has is the gym

wifi is not so good (6 floor) and the breakfast could have more variety. (+)amazing location, great staff, comfortable and quiet room, great wifi (+)check in, super friendly staff, free wifi, great location (-) wifi connection was bad (-) no mention of wifi code, i had to ask (-)wifi could have been better

location, decor, hotel art/design, rooms,staff spa & gym

location, gym and roof top bar. room and facilities good. v quiet inner room

excellent gym with very new equipment

awesome location, friendly staff, smelled really good, great gym, great products

the gym was good, when i finally found it!

t there was a conference on) and poor bar area

and the gym nearby was included and definitely has exceeded my expectations

electric kettle, ac fully controlable, breakfast nothing special but good

a short walk to the guggenheim museum in one direction and the old town bar district in the other

superb facilities - gym, dining room and bar area

very poor gym

room service, accommodation and provisions were exvcelent

intermittent wifi. prices in the bar were very high.

rooftop bar is cool

wifi was free and stable

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

wifi was inaccessible in our room so we had to go to the foyer, though friends on the same floor

the various restaurants the location the room service

gym equipment was very old

wifi in the room was not consistent, really poor

warm welcome & unexpected early check in. good breakfast

the smile and attitude of the staff, reception, bar and housekeeping was impressive

good location nice bar and courtyard staff excellent

didn't have breakfast, but opted for room service

niggle was lack of 24hr room service

the terrace and bistro and bar area

the hotel has a restaurant and a bar with good food and well-priced

no residents bar once it is closed

great value and a well equipped gym too

good gym

it has a small gym and sauna

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

exceptionally good breakfast

the view was not great. the gym is pretty poor.

very nice hotel. breakfast was fantastic. i highly recommend.

the bar was very nice as well as the room service

eat coffee and juices, high quality food),

with small kids it would have been reassuring to know in advance

amazing buffet breakfast with everything you could want

able to accommodate with the kids rooms

bar at reception open nonstop

24hr reception and bar area an big advantage

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

comfy beds, very good location, gym was ok; could do with more equipment

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

very comfortable bed and excellent room service and changeover

the gym is excellent

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

to 120mbps)

wifi is blocking certain network services without giving you upfront or during usage a warning

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

size room, bed, room service

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee & snacks

we could not reach room service or the front desk

steam room / sauna was out of order, the gym equipment are ancient

everything was great. there is a very nice bar and restaurant on top.

the pool could be used without extra charge but ok

staff were very helpful snd the rooftop bar was a lovely place to relax

the gym was small but adequate for a short trip

the gym hand weights could have a few lighter ones for women

love the gym

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

24-hour bar and gym availability

bed room ac the shower breakfast was amazing. the fact that it had a gym

the gym is fantastic

nearness to airport and airport shuttle

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

bar services very flriendly

early morning shuttle to the airport was quick and efficient

convenient for airport. good shuttle bus service

free shuttle service even as early as 5

location close to airport with a free shuttle.

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

i also liked the free shuttle service

restaurant or bar on site, there is a small one attached to the hotel right beside it

great location in the old town. great sized rooms and breakfast was fantastic

staff very friendly and kind. lovely gifts in the room for our kids.

location and great breakfast!

also there was a little play area in the breakfast room for kids

very good breakfast

limited choice in restaurant although room service was good

nice gym for the training and good restaurant for the dinner

gym doesn t open till 9am - wanted to use it @7

roof top bar wasn t open :

learned that due to covid the roof bar, gym and laundry are closed

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of this at check in

the bed was really comfy and the room service was tasty.

gym not a part of the hotel but massive with excellent spa area

wifi only worked in the lobby, not the bedrooms

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

wifi signal could have been better as it failed at some point, but they said they would look into

there wasn't room service either

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

hotel was good value for money if you travel with kids

only complaint was the bar did not have any offerings such as peanuts or crisps while having our drink

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

excellent parking

the wifi

eat for me, as i was travelling by car) with nice wide prking

great bar serving very reasonably priced food

there is a nice free parking

i would prefer to have the view of nature instead if golf course.

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

no minibar; pool ceiling a bit dilapidated

pool gave us a relaxing time and the team was marvellous

small golf course and driving range

the pool was amazing and the location too.

has a nice cold pool to refresh after a long walk

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

wanted to use the pool, but we needed a swimming cap and flip-flops

excellent wifi

parking was easy

good parking if you are driving

free parking and quiet room

good wifi

loved the room, swimming pool and breakfast

modern and very comfortable apartment with 2 decks, beautiful views and great pool

great stay and a fabulous breakfast.

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

in both cases, a large room with all facilities of this class of hotel, clean, comfy, good wifi

would be nice if they had a lounge/bar area with more subdued lighting

mini bar not replenished.

the wifi could be better.

the staff were super friendly and helpful