breakfast was a good quality

breakfast is a little expensive

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5€ extra pax and 7) for kids

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

allowed early check in

felipe at the bar was friendly and professional

coffee was however available at the bar and on demand

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

breakfast at the terrace with sea-view made us feel great in the morning

the views from the terrace and pool are what make the hotel exceptional

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

the spa services were exceptional

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

location, bedroom, bar ..free parking

location is good - near the port, in which restaurants and bars are located

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

& wifi didn't work

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

had room service as we were tired superb food and pleasant

lively bar/restaurant with good bar menu

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

a late check out was 5 per hour also

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

for late check out only 5 per hour up til 5pm if required

the fact we arrived sunday the restaurant and bar was closed

fabulous location, beautiful room, clean, great bar area and terrace

the location on the river was very good and the wifi worked very well.

good wifi

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

location and bar / restaurant

clean, beautiful and excellent breakfast.

breakfast was very good

breakfast was good

breakfast selection was very good

breakfast was a small buffet but nice quality food

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

parking was great, my room was the furthest from the bar so i was not disturbed

the hotel unfortunately didn't have a restaurant, only bar and snacks

limited on site parking although public parking nearby

they have excellent snacks at the bar and even though the staff doesn't speak much english, they were nice and mostly friendly

excellent location. really nice little bar with good food.

bar and restaurant on site, both available until 11pm

breakfast was very good and a very good verity of food items both continental and english

breakfast was good plenty of variety and fresh.

rooms, good shower, good breakfast with late check out

seating at bar table uncomfortable for evening meal

great pool and outside bar area

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

only slight negative was lack of shade around the pool.

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

pool not available, but present on photos

large yard with swimming pool, a lovely view, quiet

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

the bed for the kids was not so good and their room lacked air-conditioning

difficult to connect to wifi, horrible bad speed.

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

the bed for the kids was not so good and their room lacked air-conditioning

there was no room service menu in the room and no wifi instructions

cosy bar & restaurant with a complete offer

there was not room service

t plenty of excellent alternatives close by, so

toshiba conference, meant that bar and bistro were off limits in the evenings

room service food was poor and cold

the gym was modern, airy, clean and very accommodating

good tv, good mini bar and excellent service

no gym or pool etc.

there is a good gym on the roof

dog not allowed in the bar which was empty!! shame

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

lovely bright spacious comfortable bar to watch world cup match with lovely food

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

clean room, comfortable beds, breakfast opens at 5am

great location, close to the airport with free shuttle service.

hotel provides shuttle and on a call ; they were prompt enough to send it across

the free shuttle from/to the airport works great

location for the airport with a great shuttle service

i also liked the free shuttle service

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

bug room , nice breakfast and the location is fantastic

location, breakfast and parking

excellent bar staff and delicious chocolate cake

the staff were friendly and professional and the gym was super

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

wifi was slow for us and the pillows could have been better

very reasonable gym with usual cardio machines and free weights

location, the comfort of the room

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not stunning but nice views

), the gym is pretty nice, and the location is just great

the gym could be bigger. prefer a softer bed.

the honesty bar was a great idea

we had a lovely stay ,dine over in the old town lots of bars and restaurants

very expensive, no in house options for lunch or dinner, except for a very limited room service

excellent location and fantastic breakfast

have been greater, only one type of each tea bag etc

excellent gym with very new equipment

the bar at the top is beautiful with a great view over the guggenheim

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

the room service didn't work, even going through reception

massive

a slightly late check out was accommodated and luggage stored until my departure time

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

great food served in room service for dinner

gym was tiny with only a few machines squeezed in.

the gym could have more diverse equipment, though it's not a big deal.

unable to connect to wifi

no gym, no pool, tiny rooms, service is average.

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

lovely roof bar

many little presents for parents and kids

we didn't find the staff in the tapas bar very friendly.

the food was poor, especially room service.

big room. good bathroom. good wifi. nice bedding. good location for shopping and restaurants.

the bar shut at 10.30 pm and we would have liked to stay later

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

junior suite perfect for a family (two kids)

nice hotel at the river. pretty close to the old town, nice gym

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

if two people want to have room service, they cannot sit together

the location was excellent and the breakfast had a great variety of offerings

the breakfast was fantastic.

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

the price of room service was reasonable, and the cake

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

the gym is not located at the property. this should be advised in the property description.

breakfast brunch was worth it for each day

room service was excellent

a short walk to the guggenheim museum in one direction and the old town bar district in the other

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

niggle was lack of 24hr room service

breakfast, cafe bar was lovely & good value

tasty meals at lounge bar in the hall, reasonable

shower, and bathtub were too old room service

good choice at breakfast and freshly cooked omelettes a great

big clean rooms, convenient spot close to grand via and the old city, great wifi.

hotel, great location, very good breakfast, room and front desk very helpful

spa in house

in the area there are very good pintxos bar and restaurants ignored by tourists

bar area lovely and service excellent

location and the breakfast was wonderful

the room was very comfortable and room service was good value, a varied menu and delivered promptly

however, room service had a nice selection and the delivery was timely

ere they provide towels, water, and even apples), staff was nice

rarity in spanish hotels because, i

hotel staff was very welcoming and also gave us early check in, and gave information about the area

early check in helpful as we arrived on early boat at santander

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

wifi is blocking certain network services without giving you upfront or during usage a warning

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the wifi worked well

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

24hr reception and bar area an big advantage

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

able to accommodate with the kids rooms

with small kids it would have been reassuring to know in advance

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we sipped coffee in

but using room service menu is not allowed

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

pay for the pool

room service after 2nd night they did not refill anything nether shower gel nor water

love the gym

24-hour bar and gym availability

24-hour bar and gym availability

bed room ac the shower breakfast was amazing. the fact that it had a gym

the breakfast and lounge area were beautiful and it even had a very well equipped gym

learned that due to covid the roof bar, gym and laundry are closed

roof top bar was not available.

hotel was in an excellent location close to everything and great for traveling with kids

gym available and no alternative was offered to me when informing about it

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