great location in the old town. great sized rooms and breakfast was fantastic

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

staff was friendly and room service meant that my bed was cleaned very quickly.

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

also would have loved to visit roof top bar but didn t appear to be

the room service and cleaners entered as they pleased without ever knocking.

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

R(a

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

no one answers the ring for room service / house keeping

breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you

the gym hand weights could have a few lighter ones for women

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

also good wifi

the wifi worked well

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

time of gym ( from 10 am) is not guest friendly

gym doesn't open until 1000h. shower was a tad narrow.

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there is no sauna - this was a bit of a

the gym is old and does not provide all you can expect.

didn’t use gym or eat breakfast so unsure about those

kids gets free breakfast so that is a great

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

the location was great and the spa facility superb!!!

is only a really tiny thing as we thoroughly enjoyed everything about the hotel but i guess the bar could have been more comfortable, cosy sofas perhaps instead of cafe style seating, but really

and what i absolutely loved is the surprise kit for the kids

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

the room service menu was extremely limited and needs to be extended for

the gym is a joke. is a very small room with no space for anything.

very comfortable bed and excellent room service and changeover

would have liked interconnecting room for the kids.

location and excellent breakfast

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

breakfast was a very good surprise, good variety including gluten free options

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

the gym is fantastic

24-hour bar and gym availability

love the gym

the coffee lounge/gym were also of a high standard

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

tra 20 /day, but more than

the kids enjoyed the snooker table

wifi is weak and unreliable

the pool outdoors was clean

our friends' kids had a great time exploring the space

our friends' kids had a great time exploring the space

the terrace bar was a nice oasis

no room service which i expected for a 5-star hotel.

great location, great breakfast and great service

the bar shut at 10.30 pm and we would have liked to stay later

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

so the only thing i'll say is that the gym was unavailable

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

had room service which was excellent and good value

mini bar was nice

i would have liked to be able to make tea in the room and room service.

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced the (+)amazing breakfast, great gym (-)they gym was amazing but the open lobby was comfortable (+)gym is something out of this world for a hotel (-)they didn't have combs and in my room there weren't amenities the gym was closed at 9 am. (+)small gym. bus connection to the centre. delicious and versatile breakfast buffet. (+) the gym is spacious with modern (+)best gym in hotel i ever been before (-)couldn't work out if there were any facilities like gym but not really an issue (-)no water in the gym

they are better suited for older kids

couldn t connect to wifi from our room

staff was very helpfull, breakfast was great as was room service.

rooftop bar is cool

kids had a normal size room, beds were comfortable and room was clean

location and the roof top. staff were friendly and the bar was excellent

no gym

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

the wifi is a bit slow and unstable.

wifi average.

the terrace and bistro and bar area

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

breakfast, lovely courtyard with some green plants, food available at the bar at all

niggle was lack of 24hr room service

bar was well stocked with friendly staff

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

is no room service during the day or evenings

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available for our

staff very friendly location could not be better breakfast food and room wonderful

great rooftop bar to enjoy the sunset

we enjoyed self service trust type bar

very good room service and a comfortable room

cute spa set up and good looking gym even though i didn't use it

strong wifi

a limited room service menu.

although we didn't use room service it was available

nice rooms, friendly staff

on site gym was equipped well enough to get a workout in

staff and room service

did not have breakfast or use the facilities which included spa, swimming pool and fitness center as we arrived in afternoon and left early

breakfast was additional 11 euros and was amazing, it had local products

the gym is outside of the hotel but included in the

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service was excellent

great gym and work space

no kettle in the room, breakfast too expensive, little kids pay the full price

arrived early and were delighted and grateful to be allowed an early check in

clean great breakfast lovely staff

the location is great and the staff are really friendly. specially the guys from the bar :)

dog not allowed in the bar which was empty!! shame

- excellent breakfast - good wifi - gym was ok - free water in the

asking 10 eur extra for better quality wifi is exaggerated

fi)

the shower, and slow internet connection

t plenty of excellent alternatives close by, so

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

spacious bathroom

wifi was not working/available at all in the hotel during our stay.

evening meal was really good and bar was fun too

great food served in room service for dinner

a slightly late check out was accommodated and luggage stored until my departure time

clean, comfortable, good wifi, as would expect from this class of hotel

there appears to be a room service menu but no way to order as reception does not answer calls

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

hotel a bit tried, unfortuately due to covid no facilities available except room service

breakfast super! wifi too difficult to use.

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

i got the same excellent service from the restaurant staff and room service

great attention for kids

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

excellent. just loud music from bar opposite.

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

helpful reception and bar staff free airport transit

parking is easy, check in was smooth

eat for me, as i was travelling by car) with nice wide prking

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

there is a nice free parking

staff was kind, parking was easy

great to spend a night close to the airport. great breakfast from 5am.

clean room, comfortable beds, breakfast opens at 5am

early morning shuttle to the airport was quick and efficient

bar services very flriendly

extra bonus that breakfast was available already from 5 am

i also liked the free shuttle service

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

hotel provides shuttle and on a call ; they were prompt enough to send it across

good wifi

free parking and quiet room

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

good parking if you are driving

chairs in the bar area could have been more comfortable

swimming pool as a bonus

we liked the hotel bar which was open until 23:00

everything, staff, location, pool! perfect pit stop before our ferry home

only suggestion for improvement would be a heated pool

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

no food or bar facilities, closed down

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

bar & restaurant in building, so all convenient

the breakfast was from a wide variety and delicious

the bar and good were great both in choices and prices, the food quality was very good

seating at bar table uncomfortable for evening meal

take breakfast but the buffet looked plentiful

drinks at the bar were quite expensive.

all were fresh and delicious there is an indoor swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

nice swimming pool

small golf course and driving range

it would even have been nicer if there would have been an outdoor pool instead of internal one.

tooo many kids and very loud at the bar

the pool was lovely as well

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool

pool gardens fact that it was very very dog friendly . house location

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

secure parking. room had a balcony. good wifi signal. close to ferry port.

good wifi

sandwiches, crisps etc, on offer at bar and restaurant

the location on the river was very good and the wifi worked very well.

the accommodation is excellent and the breakfast was very good

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

the breakfast as other people have mentioned was definitely a highlight, so delicious and so many

we enjoyed walking, cycling, relaxing by the pool and cultural visits to bilbao

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location, bedroom, bar ..free parking

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

restaurant was great. the staff was quite friendly and helpful. room service was very good.

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

everything! the room, size of the room, bed, window view, staff, breakfast!

room was excellent and superb wifi connection

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

really, could have done with more staff on in the evning to cope with the bar and restaurant

for late check out only 5 per hour up til 5pm if required

good secure disabled parking, free wifi throughout and nice dog walking round about

wifi was not good enough to support streaming or downloading tv shows

occasionally have bar tender stop by pool and ask guest if they need drink

much - the pool was not open, but that was a date issue, as it only opened the weekend after we arrived, so

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

occasionally have bar tender stop by pool and ask guest if they need drink

clean, beautiful and excellent breakfast.

big choice of continental breakfast

breakfast was good

breakfast was very good

good selection of food for the continental breakfast

breakfast is a little expensive

staff, breakfast and facilities

also breakfast does not start until 7

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with lots of

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for continental

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

coffee was however available at the bar and on demand

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

great atmosphere in the bar and restaurant

allowed early check in

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

plenty of parking and 1 minute from the

parking the car was a bit of a problem, accessed from the side of the main building down a steep

lively bar but no noise in rooms

the hotel unfortunately didn't have a restaurant, only bar and snacks

the food, coffee and bar were great, lovely relaxed atmosphere

clean, comfy bed, amazing shower, shared use of kitchen.

gated and safe parking in front of the house

kitchen was a little cram but that was not a major issue

good place, clean good wifi, room is clean.

parking very secure