he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

staff was kind, parking was easy

the staff was very helpful and was very comfortable and easy parking

parking is easy, check in was smooth

free parking

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

staff are great, facilities are great. breakfast and bar facilities are great too.

convivial bar and restaurant

good parking if you are driving

location, tranquil setting, with ample free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

restaurant or bar on site, there is a small one attached to the hotel right beside it

location for the airport with a great shuttle service

bar and breakfast available

location close to airport with a free shuttle.

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

early breakfast was delicious and abundant

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

very uncomfortable with little kids

plenty of space large room and bathroom free parking pool golf fitness close to airport

palace in the middle of of a golf course conveniently located close to the airport with a very good

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

it would even have been nicer if there would have been an outdoor pool instead of internal one.

nice swimming pool

very nice breakfast

loved the room, swimming pool and breakfast

but there's no restaurants around to have dinner (although the room has a nice and well equipped kitchenette to prepare something simple)

very nice, cosy, modern and spacious apartment with all you need, quiet and lovely pool area, very delicious breakfast, very friendly staff, lovely location between the

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of this at check in

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

gym not a part of the hotel but massive with excellent spa area

the bar staff in particular maria

were lovely and really accommodating - they allowed me a late check out no dramas because of an information issue regarding

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

the complimentary breakfast was generous

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

staff, facilated an early check in and always available to answer questions

the gym is a joke. is a very small room with no space for anything.

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the gym was not available during our stay

great value and a well equipped gym too

no residents bar once it is closed

no food available, not even room service after 2300

gym was very small

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

room service was prompt and absolutely delicious, and the location couldn t be better just a

snack bar in lobby very handy for drinks and meals

can t order room service

great facilities - gym was basic but great

and seems there are kids that time also they're running in the hallway

great large room and room service and location close to old city and guggenheim museum by walk.

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room service

the gym had good equipment

the bar area could do with a bit of updating. the staff were great though.

didn’t use gym or eat breakfast so unsure about those

we tried to check it out and it turned out they meant a hot shower cabin in the gym on the 7th floor, but there is no sauna - this was a bit of a

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

was good - easy check in and late check out

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and transportation

given that we were with small kids, this was a huge hazard

the bed was a bit hard for me, also it could do with room service.

helpful staff good gym great view of river

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural light it

but using room service menu is not allowed

restaurant & room service & bar on the rooftop

the rooftop and the gym are the cherries on this beautiful cake

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

staff was friendly and room service meant that my bed was cleaned very quickly.

great location in the old town. great sized rooms and breakfast was fantastic

beautiful breakfast

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

staff very friendly and kind. lovely gifts in the room for our kids.

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

the breakfast also served from this area was the best we had in our travels throughout spain and

location, gym and roof top bar. room and facilities good. v quiet inner room

also good wifi

the wifi worked well

i had to work for a while and the wifi was good

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi wasn t working

no coffee machine - only instant coffee gym tiny

very expensive, no in house options for lunch or dinner, except for a very limited room service

gym is quite small but it is really well equipped and it was empty so there was no problem

only downfall i think the hotel has is the gym

euros) and sat in the room enjoying the view

lack of swimming pool but nice little gym

the gym was well equipped for a weights workout - much better than most hotel gyms

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

lovely places to relax all over the hotel and the service in the bar was also excellent

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

loved the little play corner for kids in the restaurant where breakfast was served

mini bar was nice

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

ac, wifi and black out blinds all worked perfectly

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

wifi was impeccable, room was very clean, staff was welcoming, recommended

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

staff was very helpfull, breakfast was great as was room service.

intermittent wifi. prices in the bar were very high.

specialty neck pillow was accidentally sent to the laundry and lost

there was a gym, so pack your sports gear

they are better suited for older kids

would have liked interconnecting room for the kids.

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

, hand towels, bar soap, shampoo &

location and excellent breakfast

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

patchy wifi inconsistent ac

very reasonable gym with usual cardio machines and free weights

on one occasion we had room service, we didn t have to wait too long and it was delicious

big room, good service, clean, lovely plunge pool on roof

hotel bar had a lovely atmosphere

the room service food was quite poor considering the quality of the main restaurant

wifi is either free and extremely slow or paid

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room and breakfast

the shower, and slow internet connection

dog friendly, and with ev charging in the garage.

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

hotel well located, not far from the old town and city centre. small but equipped gym.

love the gym

the coffee lounge/gym were also of a high standard

kids being sick and fighting in the streets outside from 4am until 7am

had emailed about early check in due to an early flight with a child

had a pull out bed for the kids but it was really uncomfortable

couldn’t fault it, breakfast had a great selection, very fresh

clean, great location, comfy rooms and a lovely gym

other rooms) in the morning was too

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

niggle was lack of 24hr room service

didn't have breakfast, but opted for room service

the room was too hot and when we opened window got noise from the terrace bar below

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

pool

the pool was lovely as well

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool gardens fact that it was very very dog friendly . house location

i got the same excellent service from the restaurant staff and room service

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

t there was a conference on) and poor bar area

the gym is not located at the property. this should be advised in the property description.

room was lovely, the parking solved a few problems and the breakfast was very good

mini bar price list was missing

and the gym nearby was included and definitely has exceeded my expectations

restaurant only serves room service

good wifi

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

great food served in room service for dinner

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

there is a little bar around the corner

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

beautiful hotel, beautiful pool

swimming pool as a bonus

everything in the room was nice, the play area is excellent for kids.

from the receptionists to the kitchen to the bar excellent team work

everything, staff, location, pool! perfect pit stop before our ferry home

rooms, good shower, good breakfast with late check out

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

take breakfast but the buffet looked plentiful

the breakfast was from a wide variety and delicious

breakfast was very good and a very good verity of food items both continental and english

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

t pricey by spanish standards) meals in the cafeteria

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

loved the bar restaurant area which was full of locals

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

safe, bar fridge and espresso maker with pods

good wifi

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

the location on the river was very good and the wifi worked very well.

great location, friendly staff, nice meal in the bar and a very comfortable bed

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they had

bar again beautiful but again staff just need a bit more training

breakfast is a little expensive

we travelled with two kids and two doggies

excellent choice at breakfast

staff, breakfast and facilities

good breakfast , nice room ,great view

allowed early check in

great atmosphere in the bar and restaurant

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

beautiful sea and beach views. great bar downstairs, open until excellent staff.

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

the fact we arrived sunday the restaurant and bar was closed

i have never had bad coffee in a bar or restaurant in spain so it should be

good secure disabled parking, free wifi throughout and nice dog walking round about

breakfast selection was very good

good parking facilities good continental breakfast included in the price

the breakfast contained a very good selection that should suit all tastes

breakfast was good

breakfast was very good

plenty of parking and 1 minute from the

parking the car was a bit of a problem, accessed from the side of the main building down a steep

lively bar but no noise in rooms

the hotel unfortunately didn't have a restaurant, only bar and snacks

the food, coffee and bar were great, lovely relaxed atmosphere