the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

the pool was lovely as well

pool not available, but present on photos

nice garden and pool. close to bilbao. bathroom brand new and clean.

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

great breakfast too

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

bar services very flriendly

we were just waiting inside the hotel since the kids were cold

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

location close to airport with a free shuttle.

the free shuttle from/to the airport works great

i also liked the free shuttle service

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

bar and breakfast available

no minibar; pool ceiling a bit dilapidated

tooo many kids and very loud at the bar

it sits on a hill on a golf course and has great views

nice swimming pool

pool gave us a relaxing time and the team was marvellous

the breakfast was excellent, the pool was great — everything was just perfect

the accommodation is excellent and the breakfast was very good

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

rooms with a little kitchen, everything is new

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

thout password) worked though i had to go back down and ask about it

free parking

staff was kind, parking was easy

friendly people. nice comfy room. parking space.

bar with coffee, breakfest and lunch

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

we had drinks and snacks in the bar and the food was delicious

good wifi

location, tranquil setting, with ample free parking

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

location, bedroom, bar ..free parking

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

location is good - near the port, in which restaurants and bars are located

very relaxed atmosphere for what is quite a busy bar area

also late check out 12:00 which a big bonus

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

the bar was lively

wifi was really slow in the rooms (but good in the lobby) (+) wifi was ok although patchy in my room (-)wifi dropping out (-)we had problems with our wifi connection (-)wifi in my room did not work at all, but worked perfectly in the cafe area (-)no wifi in the rooms! (+)nice location, modern room with big tv and good wifi connection. (-) the wifi was bad, most of the time not working (-) the wifi worked in our room for one night and the rest of the week it only worked downstairs in the bar

lively bar but no noise in rooms

the hotel unfortunately didn't have a restaurant, only bar and snacks

i slept well every night

good, excellent location for the beach and surfing, good bar and garden, overlooking the bay, friendly staff

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

maybe in the height of the season, the bar nside the hotel would be open

beautiful sea and beach views. great bar downstairs, open until excellent staff.

felipe at the bar was friendly and professional

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

breakfast was a good quality

we travelled with two kids and two doggies

was 12,5€ extra pax and 7) for kids

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

private on-site open air parking

very friendly staff, beautiful location and atmosphere. nice swimming pool.

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

amazing breakfast. great bathroom beautiful view

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

loved the bar restaurant area which was full of locals

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

restaurant food was incredible as was breakfast

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

warm welcome & unexpected early check in. good breakfast

gym was tiny with only a few machines squeezed in.

gym equipment was very old

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

my family also really enjoyed spending time in the gym

the gym was not available during our stay

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

so the only thing i'll say is that the gym was unavailable

it has a small gym and sauna

this time we used the spa

spa did not open early.

great rooftop bar to enjoy the sunset

loved the spa like bathroom and shower with glass view to room and window

location, gym and roof top bar. room and facilities good. v quiet inner room

wifi was good and easy to access

safe, bar fridge and espresso maker with pods

high-speed wifi very nice personnell complimentary coffee machine in the

location and bar / restaurant

sandwiches, crisps etc, on offer at bar and restaurant

no spa facilities, sauna steam room etc...

the gym could be bigger. prefer a softer bed.

perfect location, welcome desk decoration, all day free catering, kids welcome kit

strong wifi

requested a cot which we got in the room but also received a baby bath and kids pack

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

the room service was efficient and tasty but we would have preferred eating in the restaurant

there was not room service

also, room service was late when needed just for a cup of tea

the room was very comfortable and room service was good value, a varied menu and delivered promptly

is amazing, rooms are big, comfortable, and clean, there's a small gym

very comfortable bed and excellent room service and changeover

gym, location and room

the gym is a joke. is a very small room with no space for anything.

good wifi, tv with international channels

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

great for families and kids, close to tram for connection to metro so getting around was a breeze

room was comfortable, wifi worked, staff very friendly and helpful

we travelled with kids, a small playing area could have been nice

the location was excellent. having the bar and restaurant in the hotel was a plus.

the gym had good equipment

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a football match

rarity in spanish hotels because, i

steam room / sauna was out of order, the gym equipment are ancient

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

i have never had bad coffee in a bar or restaurant in spain so it should be

hotel location, cleaning wifi

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

a late check out was 5 per hour also

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent and front of house people could not have done anything else for

dog not allowed in the bar which was empty!! shame

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

could order room service outside restaurant hour e

wifi was perfect - and the staff were very helpful and very flexible

best sleep we had in months (away from the kids…), breakfast delicious, wonderful location

bar ran out of crisps

there are ev charging points for a little extra payment

wifi was rather slow. no ice cube machine on floor level.

great rooms and lovely rooftop bar and restaurant

spa time limit is just one hour

the rooftop bar was a very nice

but using room service menu is not allowed

breakfast each morning was excellent and with very attentive staff

location, staff, breakfast,gym

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

reception, room, staff, breakfast, helpful tips for shopping and eating were simply great

room service meal , menu was limited and food was just ok

t the staff quickly helped and fixed

i got the same excellent service from the restaurant staff and room service

breakfast super! wifi too difficult to use.

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

no habia wifi por averia

very thoughtful stallf, allowed us to do an early check in and a laye checkout

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

no kettle in the room, breakfast too expensive, little kids pay the full price

kids being sick and fighting in the streets outside from 4am until 7am

good location and a very clean hotel with a great breakfast.

great location, close to center, modern hotel, nice and new bathrooms, great gym

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

bright and clean room and bathroom with very fast wifi

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the pool area was lovely with comfy area for dining outdoors

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

everything, staff, location, pool! perfect pit stop before our ferry home

perfect for families; my kids enjoyed the playroom

no children's menu/not much for kids to eat

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

no phone for room service

roof top bar wasn t open :

also would have loved to visit roof top bar but didn t appear to be

was good - easy check in and late check out

gym was ok, but could be better equipped

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

many little presents for parents and kids

lovely roof bar

room service was very quick, beds were very comfortable.

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

beautiful breakfast

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

good breakfast! great variety every morning

tra 20 /day, but more than

lovely reception and bar area to relax in

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

loads of comfortable seating in the bar

there appears to be a room service menu but no way to order as reception does not answer calls

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

good wifi

the room service staff are great

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

breakfast, cafe bar was lovely & good value

laundry service, while expensive, was one day service at no extra charge

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

breakfast was great

with small kids it would have been reassuring to know in advance

ate in the bar rather than having to eat in the room with

also breakfast was plentisome, fresh and very good selection of products

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

breakfast was additional 11 euros and was amazing, it had local products

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

t there was a conference on) and poor bar area

and the gym nearby was included and definitely has exceeded my expectations

not a proper bar to relax in. room looked a bit tired.

seating at bar table uncomfortable for evening meal

friendly staff, breakfast was good and the bed was very comfy.

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

parking is also excellent (and free) provided you get there earlier enough

location, clean, staff very friendly and helpful. breakfast great selection.

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

24-hour bar and gym availability

i loved that they had a gym and 24/7 bar

24-hour bar and gym availability

the coffee lounge/gym were also of a high standard

breakfast was a small buffet but nice quality food

clean, excellent breakfast

good parking facilities good continental breakfast included in the price

big choice of continental breakfast

good selection of food for the continental breakfast

the lobby is fab and nice little bar area

was spatious with fold down bunks for the kids and comfy beds

hotel, large clean comfortable room, good wifi

hotel was good value for money if you travel with kids

everything was great. kids friendly hotel

there is a little bar around the corner

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars