waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

great breakfast too

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

bar services very flriendly

we were just waiting inside the hotel since the kids were cold

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

location close to airport with a free shuttle.

the free shuttle from/to the airport works great

i also liked the free shuttle service

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

bar and breakfast available

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

staff were excellent and room service was very good

the smile and attitude of the staff, reception, bar and housekeeping was impressive

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

wifi in the room was not consistent, really poor

the location is perfect, comfiest beds, staff is very professional, brand new facilities

high standard of maintenance and great ambience, especially in the ground floor bar area

however, prices at the bar, for room service and for breakfast were ridiculous

pictures of the guggenheim and the flower puppy from the balcony part of the restaurant at breakfast

staff very friendly location could not be better breakfast food and room wonderful

it has a small gym and sauna

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

also i was pleasantly surprised by the gym

the gym was not available during our stay

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

cute spa set up and good looking gym even though i didn't use it

spa was ok but the hammam not hot enough

euros) and sat in the room enjoying the view

the same was the breakfast area and the breakfast itself was various and of high quality

cording to the menu) at 5pm and they said they didn't serve until 6pm

great location with park and playground on the doorstep for kids

wifi in the room is abominable

nice hotel and breakfast was good, ev charging available to use

no room service menu

room service food was poor and cold

comfy beds, very good location, gym was ok; could do with more equipment

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

super hotel with very good breakfast, gym, surroundings etc. nice staff

room service at night came within 20 minutes as i had been notified

it was difficult to get access to the spa but that s my fault for not prebooking.

and what i absolutely loved is the surprise kit for the kids

we travelled with kids, a small playing area could have been nice

the gym is very bad

breakfast is so nice

dog friendly, and with ev charging in the garage.

room service does not serve the full menu 24/7

room service was excellent and front of house people could not have done anything else for

helpful staff, very good free wifi, good breakfast, spacy room

dog not allowed in the bar which was empty!! shame

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed it

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

wifi was perfect - and the staff were very helpful and very flexible

spa and kindness of staff

the swimming pool was not for swimming. it looked like a small pool for kids

surprisingly there was also a gym (could not find that info)

our kids loved the breakfast

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

posh & executive feel that was really nice for the kids to also experience

arrived early and were delighted and grateful to be allowed an early check in

difficult to connect to wifi, horrible bad speed.

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

hotel a bit tried, unfortuately due to covid no facilities available except room service

it is not posible wifi connection

time of gym ( from 10 am) is not guest friendly

we could not reach room service or the front desk

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

rarity in spanish hotels because, i

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

huge room and early check in on arrival from the airport.

our friends' kids had a great time exploring the space

the garage was well managed and room service timely and

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

spa time limit is just one hour

staff were very helpful snd the rooftop bar was a lovely place to relax

wifi works well

amazing breakfast, bar and of course staff

also good wifi

i had to work for a while and the wifi was good

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

couldn t connect to wifi from our room

staff in reception and the bar were so accommodating, storing our baggage for us while we attended an event and also allowing

great location ! staff allowed us a late check out

rooftop bar is cool

doorman, bell hops, 24 hr room service, a good restaurant

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

no phone for room service

gym was closed - that should be made clear on the hotel site on booking.com

gym available and no alternative was offered to me when informing about it

also would have loved to visit roof top bar but didn t appear to be

hotel was in an excellent location close to everything and great for traveling with kids

very good breakfast

great location in the old town. great sized rooms and breakfast was fantastic

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

there appears to be a room service menu but no way to order as reception does not answer calls

the room service staff are great

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

restaurant only serves room service

good, clean facilities with room service

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

the room was too hot and when we opened window got noise from the terrace bar below

the hotel has a restaurant and a bar with good food and well-priced

laundry service, while expensive, was one day service at no extra charge

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

good location nice bar and courtyard staff excellent

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

cleanliness, staff was very welcoming and friendly, and breakfast was great.

would have liked interconnecting room for the kids.

bar at reception open nonstop

ate in the bar rather than having to eat in the room with

the wifi coverage was inadequate in the room

quality of the wifi is very bad.

the gym is outside of the hotel but included in the

no kettle in the room , had to ask for a corkscrew. gym off site

nice clean hotel with free usage of a really good gym down the road.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before bed

kids were not allowed to use indoor pool

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

no room service menu in room, no coffee making facilities in room.

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

love the gym

the breakfast and lounge area were beautiful and it even had a very well equipped gym

the gym is fantastic

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

parking is easy, check in was smooth

eat for me, as i was travelling by car) with nice wide prking

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

there is a nice free parking

staff was kind, parking was easy

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

loved the little play corner for kids in the restaurant where breakfast was served

i would have liked to be able to make tea in the room and room service.

hotel was good value for money if you travel with kids

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

room was massive and room service were great

the pool is a great addition along with the bar and terrace

bar and restaurant on site

only slight negative was lack of shade around the pool.

only suggestion for improvement would be a heated pool

from the receptionists to the kitchen to the bar excellent team work

good wifi

staff are great, facilities are great. breakfast and bar facilities are great too.

t

convivial bar and restaurant

excellent wifi

nice swimming pool

fantastic breakfast with lovely views. great bar with open air terrace for a more casual meal.

was a very comfortable golf hotel with ample parking which was outside and easily accessible

pool gave us a relaxing time and the team was marvellous

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

pool not available, but present on photos

large yard with swimming pool, a lovely view, quiet

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool

parking is also excellent (and free) provided you get there earlier enough

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

location, clean, staff very friendly and helpful. breakfast great selection.

it also has a good bar and food service

take breakfast but the buffet looked plentiful

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

location is good - near the port, in which restaurants and bars are located

also late check out 12:00 which a big bonus

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

great location, friendly staff, nice meal in the bar and a very comfortable bed

high-speed wifi very nice personnell complimentary coffee machine in the

fabulous location, beautiful room, clean, great bar area and terrace

sandwiches, crisps etc, on offer at bar and restaurant

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

ite) and dinner were all

loved the bar restaurant area which was full of locals

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

room was excellent and superb wifi connection

rooms with a little kitchen, everything is new

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

we enjoyed the pool - plenty of sun loungers

modern and very comfortable apartment with 2 decks, beautiful views and great pool

breakfast was delicious

view is wonderful, staff was very professional, room was well appointed, beds were comfy and the breakfast was divine

staff organised complimentary secure parking for my ferrari in their garage

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

wifi was not good enough to support streaming or downloading tv shows

the hotel wifi was fast and everything worked well

i have never had bad coffee in a bar or restaurant in spain so it should be

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

breakfast is a little expensive

staff, breakfast and facilities

also breakfast does not start until 7

breakfast was a good quality

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

beautiful sea and beach views. great bar downstairs, open until excellent staff.

maybe in the height of the season, the bar nside the hotel would be open

allowed early check in

felipe at the bar was friendly and professional

clean, beautiful and excellent breakfast.

breakfast was good

breakfast was very good

the breakfast contained a very good selection that should suit all tastes

clean, excellent breakfast

i slept well every night

parking could have been better food in the evening could have been provided

wifi was really slow in the rooms (but good in the lobby) (+) wifi was ok although patchy in my room (-)wifi dropping out (-)we had problems with our wifi connection (-)wifi in my room did not work at all, but worked perfectly in the cafe area (-)no wifi in the rooms! (+)nice location, modern room with big tv and good wifi connection. (-) the wifi was bad, most of the time not working (-) the wifi worked in our room for one night and the rest of the week it only worked downstairs in the bar

parking was great, my room was the furthest from the bar so i was not disturbed

good, excellent location for the beach and surfing, good bar and garden, overlooking the bay, friendly staff

there is a little bar around the corner

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars