glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

we had room 404, kitchen was well equipped with kettle

kitchen only opens on week end

maybe to improve is the assortment of kitchen items in the apartment to make cooking a bit easier

no mini bar list

and also the breakfast was were poor - even any kind of hot meal, fried and scrambled eggs were for

terrific hot shower in gorgeous bathroom, fabulous food and wonderful staff, easy secure parking

amazing castle stay. nice restaurant. great breakfast

fantastic facilities. beautiful grounds excellent breakfast free drinks in room

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches nearby but also close enough to drive to

breakfast nice but nothing special not easy to find someone to ask questions and get

pool was lovely

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

the heated pool, in cloudy days, was very appreciated by us all, specially the children

the pool and the whole territory were beautifully maintained

easy parking on the premises

free car parking snd easy walk to/from town center

wifi all right

nice bar downstairs with some snacks

the bar underneath does great pinchos and the staff are really friendly

there's a bar beneath with tasty bar snacks

central location with good bar and pintxos. good value

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

we enjoyed the pool - plenty of sun loungers

the peace and quiet, the breakfast and the staff.

the breakfast was excellent, the pool was great — everything was just perfect

very good freshly prepared breakfast provided

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick refill of

seamless access to driving range & golf course

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and

plus the pool was amazing for the kids specially in a rainy day

small golf course and driving range

pool gardens fact that it was very very dog friendly . house location

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

the pool was lovely as well

pool not available, but present on photos

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

t

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

wifi was unusable the first night and then fixed

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

free, on-site, easy parking - super extra amazing

wifi good

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

the free shuttle from/to the airport works great

they have very nice shuttle service

location for the airport with a great shuttle service

could be richer, was missing a bar where you can have a small bite

restaurant or bar on site, there is a small one attached to the hotel right beside it

the location and the shuttle to the airport was the main reason for our booking.

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

extra bonus that breakfast was available already from 5 am

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next door for lunch and dinner

the shuttle driver picked us up even though the plane arrived late and past his normal hours.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

no breakfast buffet restaurant, only a spanish style bar

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

good, excellent location for the beach and surfing, good bar and garden, overlooking the bay, friendly staff

great location, easy parking, wonderful staff at reception

even if is it's close to the parking

hotel car park was 6 for a secure over all day/ night parking

the bar is a little disappointing

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

clean, comfy bed, amazing shower, shared use of kitchen.

plenty of on-site secure parking

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter entrance

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

kitchen was a little cram but that was not a major issue

location, really helpful staff, great bar and facilities, super safe parking.

the bed was really comfy and the room service was tasty.

comfortable bed spotless room and hotel in general very kind and polite service the gym, spa and swimming pool facilities are the best we've ever seen

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

a gym

staff were excellent and room service was very good

warm welcome & unexpected early check in. good breakfast

gym was very small

the various restaurants the location the room service

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

my family also really enjoyed spending time in the gym

it has a small gym and sauna

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

nice hotel at the river. pretty close to the old town, nice gym

room service was below par the shower had mold on the sides and the drain was semi clogged and

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have ever come across

room service/bar food is a disaster

the room was very comfortable and room service was good value, a varied menu and delivered promptly

staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing

the view was not great. the gym is pretty poor.

enjoyed the bar downstairs a couple days too

the gym was another great facility and a huge advantage of the hotel

gym was functional but a little sparse on machines

great rooftop bar and food

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

spa did not open early.

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

room service

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we felt the need to use it, tea-making facility

early check in helpful as we arrived on early boat at santander

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

location, very clean, confort, fast room service

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom

the bed was a bit hard for me, also it could do with room service.

a special commendation to all staff especially at reception and the bar lounge area

hotel was in an excellent location close to everything and great for traveling with kids

they also managed to accommodate my request for an early check in

everything was great. there is a very nice bar and restaurant on top.

room service was very fast

limited hours for swimming pool and spa

breakfast

cost of use the pool disappointing!

good breakfast! great variety every morning

great helpful staff, good breakfast

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

location and great breakfast!

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

excellent breakfast. excellent staff members.

cording to the menu) at 5pm and they said they didn't serve until 6pm

strong wifi

the location and the staff were fantastic! i also appreciated that there was room service.

only downfall i think the hotel has is the gym

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

also good wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

to 120mbps)

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

t plenty of excellent alternatives close by, so

pool is rather small - no place to sit while the kids

wifi was impeccable, room was very clean, staff was welcoming, recommended

early check in

ac, wifi and black out blinds all worked perfectly

the gym was well equipped for a weights workout - much better than most hotel gyms

wifi was not reliable on the mobile phone, but on the laptop it was really good

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

com didn't say wifi is available throughout the hotel

wifi is a little slow for my tastes although not bad

the roof top pool was much smaller than it looks with a few sun loungers on the small terrace

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not stunning but nice views

the spa and gym facilities were excellent - clean, well maintained and quiet

wifi was fast and reliable

the swimming pool was not for swimming. it looked like a small pool for kids

room service was excellent, good food and the woman who delivered to our room was very friendly

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

the lobby is really cool and the bar served very nice dishes

everything was great. kids friendly hotel

no food or bar facilities, closed down

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the bar was lively

bar & restaurant in building, so all convenient

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

kids had a normal size room, beds were comfortable and room was clean

we didn't find the staff in the tapas bar very friendly.

intermittent wifi. prices in the bar were very high.

and we asked for smaller pillows and and for a wifi signal booster, and we had it immediately

kids had a normal size room, beds were comfortable and room was clean

room service does not serve the full menu 24/7

good tv, good mini bar and excellent service

the bed was very comfortable, and the gym was pretty well equipped and clean

wifi was very poor and if you wanted better you had to pay

gym was clean with good selection

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

able to accommodate with the kids rooms

with small kids it would have been reassuring to know in advance

amazing buffet breakfast with everything you could want