breakfast was of poor quality and boring

a medium size hotel with own spa circuit

the spa were closed in the weekdays

spa closes at 18.30. most of the rooms without bath.

the spa was very good.

kitchen was a little cram but that was not a major issue

gated and safe parking in front of the house

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter entrance

kitchen facilities good, secure location, comfortable bed

the location is lovely and quiet, there's a good kitchen for making drinks and a fridge

spa centre with two saunas and swimming pool are working every day untill 21

use of the gym and spa area is not included in the price

the spa of the hotel was worth the trip to durango.

the spa and gym had a fee, but the facilities looked amazing and therefore i understand the price they

the kids loved the pool

a problem, but be aware that parking is on the road and a steep climb to the hotel

parking outside property. this was the only negative point.

there is no parking on site

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

secure parking for our motorbikes and member of staff was excellent

very clean hotel and not scandalous bar prices

wifi could better

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

details for the dog and kids.

wifi is a bit poor - so bare that in mind if you rely heavily on it

free wifi

kids were not allowed to use indoor pool

fast and easy wifi

the parking costs additional 20.- per day. the wifi network was almost unusable.

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before bed

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

staff very friendly and kind. lovely gifts in the room for our kids.

location and great breakfast!

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

very good breakfast

good location in old town of the city

minibar, no room service

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

the gym wasn't in action whilst we were there

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

gym is essential to me and it's quite good, even provide water and snacks

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

there is a little bar around the corner

the breakfast and lounge area were beautiful and it even had a very well equipped gym

the hotel offers a small gym as well

24-hour bar and gym availability

love the gym

hotel well located, not far from the old town and city centre. small but equipped gym.

amazing breakfast, bar and of course staff

we however ordered room service which took close to an hour for fries

the gym was small but adequate for a short trip

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

restaurant & room service & bar on the rooftop

the wifi worked well

i had to work for a while and the wifi was good

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

bright and clean room and bathroom with very fast wifi

the gym had good equipment

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

room service

i found myself having to go to the hotel bar each morning to purchase a coffee to go

the gym is old and does not provide all you can expect.

convivial bar and restaurant

parking and wifi as published

the lively restraunt and bar was a warm and entertaining place to sit

wifi works well

the beds were comfortable and wifi strong

breakfast was great

ate in the bar rather than having to eat in the room with

, hand towels, bar soap, shampoo &

great location in the city center. very good breakfast with wide choice of food.

24hr reception and bar area an big advantage

very comfortable bed and excellent room service and changeover

super hotel with very good breakfast, gym, surroundings etc. nice staff

the bar area was a nice place to enjoy a nightcap after a day of discovery

the complimentary breakfast was generous

breakfast choice was huge

toiletries were very good quality and plentiful the staff were friendly and efficient the bar area is nice, with good bar snacks/light meals and lovely staff there is bookable, undercover

hotel front desk super helpful, and breakfast was wonderful

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

eat coffee and juices, high quality food),

free wifi

the terrace and bistro and bar area

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

tasty meals at lounge bar in the hall, reasonable

shower, and bathtub were too old room service

junior suite perfect for a family (two kids)

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

also i was pleasantly surprised by the gym

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

great value and a well equipped gym too

lack of swimming pool but nice little gym

is a scope of having more variety in the breakfast buffet

staff was friendly and helpful i also liked that they had bar and place to eat

t the staff quickly helped and fixed

the breakfast was expensive

kids had a normal size room, beds were comfortable and room was clean

great location ! staff allowed us a late check out

room service far too expensive

the kids said the staff were really friendly to them, there were free soft drinks available in the

big room. good bathroom. good wifi. nice bedding. good location for shopping and restaurants.

the various restaurants the location the room service

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

wifi wasnt working real well, also parking wasnt included

unable to connect to wifi

very comfortable room, quick friendly service. restaurant & room service very good.

breakfast brunch was worth it for each day

tea / coffee in room insufficient wifi poor

no kettle in the room , had to ask for a corkscrew. gym off site

location not great, expensive

room was lovely, the parking solved a few problems and the breakfast was very good

wifi worked properly

free, on-site, easy parking - super extra amazing

friendly people. nice comfy room. parking space.

excellent parking

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

high standard of maintenance and great ambience, especially in the ground floor bar area

tite and perfect) and ate at olio, the restaurant

excellent room cleaning and room service staff

m with view on the museum)

gym is quite small but it is really well equipped and it was empty so there was no problem

the same was the breakfast area and the breakfast itself was various and of high quality

we enjoyed self service trust type bar

cute spa set up and good looking gym even though i didn't use it

perfect location, welcome desk decoration, all day free catering, kids welcome kit

the swimming pool was not for swimming. it looked like a small pool for kids

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very, very minor point

although we didn't use room service it was available

the swimming pool was cold.

wished pool was heated

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

great food served in room service for dinner

good, clean facilities with room service

restaurant only serves room service

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

no kettle in the room, breakfast too expensive, little kids pay the full price

clean, great location, comfy rooms and a lovely gym

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

the staff was very helpful especially they helped us for early check in

great location, close to center, modern hotel, nice and new bathrooms, great gym

dog friendly, and with ev charging in the garage.

room service was excellent and front of house people could not have done anything else for

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked underneath

irport shuttle), comfortable bed, nice pillows, big room, kettle and coffee machine, good wifi

ac, wifi and black out blinds all worked perfectly

also, room service was late when needed just for a cup of tea

the pool. i found it uncomfortable and small. same the spa. sorry.

wifi was not working/available at all in the hotel during our stay.

room quiet and beds comfortable. spa and pool good. breakfast excellent

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

breakfast super! wifi too difficult to use.

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

we stayed in a room with kitchen facilities which helped us to have flexibility with meal choices

nice pool

location, clean bathroom, smart dog and beautiful mountain view, comfortable equipment in the kitchen

the only two things i could slightly criticise is the pool was freezing and could have done with some solar heating

a matrimonial could be better than two single beds.the pool wasn't ready because of the weather.

easy parking on the premises

free car parking snd easy walk to/from town center

i also liked the free shuttle service

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

could be richer, was missing a bar where you can have a small bite

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

restaurant or bar on site, there is a small one attached to the hotel right beside it

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next door for lunch and dinner

the shuttle driver picked us up even though the plane arrived late and past his normal hours.

the room is big enough to put your luggage comfortably, the little bar downstairs is very

spacious car park

great breakfast too

wifi all right

there's a bar beneath with tasty bar snacks

the bar underneath does great pinchos and the staff are really friendly

central location with good bar and pintxos. good value

nice staff in the bar and reception. nice quiet hotel.

small golf course and driving range

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

a view, very friendly and helpfull personnel, it was nice there was both a restaurant and bistro bar with nice terrace

the pool was an extra bonus and a good temperature

fantastic breakfast with lovely views. great bar with open air terrace for a more casual meal.