interney wifi. .a little erratic.

the lobby is really cool and the bar served very nice dishes

details for the dog and kids.

loved the little play corner for kids in the restaurant where breakfast was served

good if used some more options of tapas at bar without ham.

gym, pool, lobby and room- all was great and service was all perfect

the view into the city from the bar area is incredible esp at night

no room service menu in room, no coffee making facilities in room.

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

beautiful, nice, clean, amazing swimming pool

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

gym available and no alternative was offered to me when informing about it

gym is essential to me and it's quite good, even provide water and snacks

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

very nice service, clean and comfortable room with kids, thank you very much :)

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

very good breakfast

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

only issue we encountered was when accessing the rooftop bar in the afternoon - unfortunately it was understaffed for the number of people there and the

breakfast was solid with nice choices, and the rooftop setting was a great touch

limited hours for swimming pool and spa

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural

gym doesn't open until 1000h. shower was a tad narrow.

we ordered a pizza through room service

not far from city center. has a gym.

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

we could not reach room service or the front desk

comfy beds, very good location, gym was ok; could do with more equipment

super hotel with very good breakfast, gym, surroundings etc. nice staff

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

the room was very comfortable and room service was good value, a varied menu and delivered promptly

bar area lovely and service excellent

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

i had to work for a while and the wifi was good

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

wifi wasn t working

we travelled with kids, a small playing area could have been nice

very nice hotel. breakfast was fantastic. i highly recommend.

nice room, great wifi reception

good choice at breakfast and freshly cooked omelettes a great

hotel front desk super helpful, and breakfast was wonderful

the gym is fantastic

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

the breakfast and lounge area were beautiful and it even had a very well equipped gym

the hotel has a nice lobby and a small bar for a quick morning coffee or evening drink

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

also i was pleasantly surprised by the gym

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

the gym was not available during our stay

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

ate in the bar rather than having to eat in the room with

amazing buffet breakfast with everything you could want

able to accommodate with the kids rooms

bar at reception open nonstop

breakfast was a very good surprise, good variety including gluten free options

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

the various restaurants the location the room service

well situated to walk to guggenheim and old downtown, exceptional staff and room service

the restaurant & bar staff also is very friendly & the chef is excellent

the gym could have more diverse equipment, though it's not a big deal.

if your children wish to eat dinner before 8pm your stuck with limited room service options

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

to open the room got deactivated and did not work for the gym room

t the staff quickly helped and fixed

other rooms) in the morning was too

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

didn't have breakfast, but opted for room service

breakfast, lovely courtyard with some green plants, food available at the bar at all

shower, and bathtub were too old room service

room service far too expensive

the kids said the staff were really friendly to them, there were free soft drinks available in the

were so accommodating, storing our baggage for us while we attended an event and also allowing us early check in

the food was poor, especially room service.

the rooftop bar has lovely views and the food was excellent

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

is no room service during the day or evenings

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available for our

staff very friendly location could not be better breakfast food and room wonderful

great rooftop bar to enjoy the sunset

we enjoyed self service trust type bar

very good room service and a comfortable room

cute spa set up and good looking gym even though i didn't use it

strong wifi

a limited room service menu.

room service was excellent

breakfast brunch was worth it for each day

room service food

room service took almost an hour

the wifi coverage was inadequate in the room

location, the comfort of the room

the wifi was terrible

wished pool was heated

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not stunning but nice views

great gym and work space

no kettle in the room, breakfast too expensive, little kids pay the full price

arrived early and were delighted and grateful to be allowed an early check in

clean great breakfast lovely staff

the location is great and the staff are really friendly. specially the guys from the bar :)

dog not allowed in the bar which was empty!! shame

- excellent breakfast - good wifi - gym was ok - free water in the

asking 10 eur extra for better quality wifi is exaggerated

fi)

the shower, and slow internet connection

t plenty of excellent alternatives close by, so

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

spacious bathroom

wifi was not working/available at all in the hotel during our stay.

evening meal was really good and bar was fun too

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

good wifi

plenty of free parking

free parking and quiet room

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

room service food was quite average

quick room service at dinner time

a slightly late check out was accommodated and luggage stored until my departure time

good wifi

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

wifi could be better

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

some facilities and better wifi connection

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

kids screaming in the hallway which the hotel can t control but yes a bit noisy

free parking

bar with coffee, breakfest and lunch

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

friendly people. nice comfy room. parking space.

eat for me, as i was travelling by car) with nice wide prking

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

bar and breakfast available

they have very nice shuttle service

, the only thing it's missing is a small bar for a refreshing post flight beer

i also liked the free shuttle service

convenient for airport. good shuttle bus service

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

great location, close to the airport with free shuttle service.

the room is big enough to put your luggage comfortably, the little bar downstairs is very

great breakfast too

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

palace in the middle of of a golf course conveniently located close to the airport with a very good

i also really enjoyed the great facilities, especially the pool and the well-equipped fitness room

small golf course and driving range

pool gave us a relaxing time and the team was marvellous

the grounds and building were lovely. great bar and restaurant and the view was amazing

everything, staff, location, pool! perfect pit stop before our ferry home

we liked the hotel bar which was open until 23:00

kids where very disappointed they couldn't swim

beautiful hotel, beautiful pool

only slight negative was lack of shade around the pool.

we enjoyed walking, cycling, relaxing by the pool and cultural visits to bilbao

kitchen equipped with all the basics, and all were usable

loved the room, swimming pool and breakfast

modern and very comfortable apartment with 2 decks, beautiful views and great pool

very nice breakfast

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

the bar was lively

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

drink too expensive. people not using bar as prices too dear

parking is also excellent (and free) provided you get there earlier enough

drinks at the bar were quite expensive.

breakfast was good plenty of variety and fresh.

there is a little bar around the corner

cozy bar and restaurant next door from the same owner

it is in a very quiet village with 2 bars

large yard with swimming pool, a lovely view, quiet

pool gardens fact that it was very very dog friendly . house location

nice garden and pool. close to bilbao. bathroom brand new and clean.

the pool was lovely as well

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

good place, clean good wifi, room is clean.

secure parking onsite

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

gated and safe parking in front of the house

kitchen facilities good, secure location, comfortable bed

location and bar / restaurant

sandwiches, crisps etc, on offer at bar and restaurant

secure parking. room had a balcony. good wifi signal. close to ferry port.

safe, bar fridge and espresso maker with pods

high-speed wifi very nice personnell complimentary coffee machine in the

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

also late check out 12:00 which a big bonus

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

the staff was great & very nice restaurant/ bar there, too

great food locations nearby and breakfast, room

restaurant was great. the staff was quite friendly and helpful. room service was very good.

restaurant food was incredible as was breakfast

delicious breakfast, excellent restaurant

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

the fact we arrived sunday the restaurant and bar was closed

hotel location, cleaning wifi

wifi was not good enough to support streaming or downloading tv shows

bedroom very hot, without ac basic breakfast

lack of water and breakfast only average

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

staff at the bar was very nice and also the pintxos + snacks & drinks were good

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well maintained

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of everything

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

staff organised complimentary secure parking for my ferrari in their garage

there was a charge for spa usage incorrectly applied to our room

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

excellent choice at breakfast

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

staff, breakfast and facilities

exceptional location helpful staff excellent breakfast

breakfast was a good quality

good selection of food for the continental breakfast

big choice of continental breakfast

clean, beautiful and excellent breakfast.

breakfast was good

the breakfast contained a very good selection that should suit all tastes

maybe in the height of the season, the bar nside the hotel would be open

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

allowed early check in

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental