convenient bar downstairs serving lovely food and drinks

excellent wifi

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

for our needs staff really helpful and friendly super comfortable beds a welcome drink in the bar on

wish food and bar hours ran later especially given it was a friday night but all in all there was nothing i was

was wonderful inside the hotel and on the outside area where bar is

the bar was well stocked & if a cocktail wasn t on the menu they would make it for you

we loved the bar and restaurant

breakfast bar service

restaurant and bar area, comfortable rooms with lovely housekeeping staff

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food at the pub

great location and the bar prices were very reasonable

restaurant and bar far superior to any other hotel in the area at this price

breakfast is great and nice and relaxing gardens and bar area

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

international rugby teams stay regularly to train prior to international matches and the bar area is full of photos of past sporting greats who have stayed here including bjorn borg and

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this was for the

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

the 2 young staff serving at the bar and karen looked after my drinks and orders

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

breakfast, served in the bar was very good

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

the bar does get busy which also has seating outside but we didn't hear any noise from our room

the bar was comfy although we didn't eat here the food looked nice

coffee selection and mini bar is great

great restaurant and bar area, cosy space to relax

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

lovely atmosphere in the bar area

the harper s bazaar bar looks worth visiting once music is back on

lots of restaurants and bars nearby on the river front

the bar staff make mean smoothies and the breakfast was hot and fresh

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the evening

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

cosy, eclectic design to the room. great bar service and welcoming staff.

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

bar staff were very friendly and helpful

the bar area was full of character and the food tasty and portions very large

lovely balcony and minimal noise, even though bar and beer garden in close proximity

the bar staff were very friendly and helpful and we had a very tasty evening meal

beautiful room and hotel! great breakfast and great bar too.

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

watching the river with a bottle of red and lovely bar snacks

the bar and breakfast area are beautifully decorated and the room was wonderful

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

30 minutes to get a key, standing at the bar with my suitcase

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

bar and courtyard for dinner and beers

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

very clean , great location and nice bar downstairs.

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was a lot of noise until about 1am

the location great for events in the stadium and the bar area was also very nice

to get a pot of tea when we returned after the rugby match but we got a takeaway cup from the bar in the

the bar was under renovation at the time, but excited to see the finish results next time.

we ate in the bar a couple of times and the food was good and reasonably priced, given the location

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from their pizza oven which was fantastic

a mini bar and snacks obviously to buy

the service we received in the restaurant, and in the bar was first class really impressed with all the staff especially the manager jonathon, and a

everything you need for your comfort was provided, coffee machine, snacks and mini bar

the restaurant food is superb, and the bar is

tra cost), fresh milk which as a tea drinker was welcome

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

there was a celebration in the bar but it didn't bother us, just added to a great evening

lovely clean bar & restaurant with very good staff

the bar is busy, the noise can be a bit much as everyone is talking loudly

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

bar was shut when we got back (which was after midnight, to be fair) which was only a minor (+)good bar and restuarant although we didn t eat in the restuarant we would next time (+)excellent bar area comfortable beds (+)lovely rooms nice bar area restaurant excellent (+) the staff were super helpful and friendly from the front desk team to the bar and dining (+) all the staff front desk breakfast team dinner bar staff the leisure staff i could name them all just amazinggg thank u (-)maybe the bar can close a bit later (-)please turn the heating on in the restaurant and bar area (+)well-decorated, comfortable hotel with pleasant bar and dining area, good size room with comfy beds

wish we had a bath for the kids!

m) for making our family birthday celebration so unique and special

staff very helpful. room excellent breakfast great x

room service was only 4 charge

by the time i got to the bar about 2 minutes later there was a glass of cider waiting for me

i had a great meal and few drinks in the bar and wishes it was my local

the place had a lovely ambiance, and the girl behind the bar who served us drinks and our breakfast was very friendly

room was very modern and comfortable and the bar was welcoming and cosy

there was a lovely atmosphere in the bar and restaurant and the food was excellent

nice menu in the bar for dinner with lots of vegetarian options

real ale at the bar as far as i could note

waitress doing breakfast and bar staff

i thought the bar prices where expensive

in an excellent position with easy 20 minute walk into richmond very quiet but lovely cosy bar area with a warm welcome from staff and fantastic roaring fire

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

wifi

i understand the restaurant is separate from the hotel but the room service menu wasn't great

hotel is very basic and the wifi comes and goes

thout cheese) was greasy as if the bread had been fried, so my wife only ate

no bar and bathroom facilities very small

downstairs bar is too plain, need lots of options in food and drink.

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

no bar in the room and no coffee or tea making facilities

staff, ie: reception and bar staff

upgrade, kept the bar open for the football, really friendly and helpful, spa was amazing, bed was super

also the bar shut pretty early at half 10 was hoping it would be slightly later

the staff in reception and the bar were friendly and ever so helpful when i needed advice on where it was best to visit locally

cozy little bar and the shower was excellent

bar staff very friendly

the staff at reception, in the bar and in the restaurant were brilliant - helpful and attentive

in the main bar area were very slow to serve, we had to leave without our appetisers as they took over 3/4 hour

beautiful decor, bar area and terrace very relaxing

bar & restaurant lovely with good food choice

we actually didn t use the bar or restaurant but they both looked amazing

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

and the restaurant and bar a is great

the bar is stunning - great to wind down in after a long afternoon at twickenham

the reception and restaurant and bar staff amazing

beautiful grounds and building, kind and helpful staff. relaxing bar area.

maybe more options on the bar menu, although i had the warren house burger which was lovely.

lovely outdoor bar and eating

bed supper comfy, great breakfast, lovely bar food for dinner

a problem for us but there are no bars/shops etc nearby

location, breakfast and bar were great

rsonal preference) in the bathroom

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

a bar of soap instead of the body wash would be nice

small bar downstairs for that evening drink which also doubles as the breakfast area

but we had dinner in the restaurant which was so reasonably priced, pretty good malbec at the bar with dinner, we loved the food and generous portions

loved how, comfortable the hotel was, from the room to the bar and restaurant

food was great in the bar area

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

convenient to underground and airport. good bar food.

one night before i go to heathrow good location not far from airport staff ok nice little cozy bar prices not bad stayed a few times will stay

drinks at the bar are quite expensive compared with nearby pubs and we had to go searching for an itm cash point

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and adjoining restaurant, towels and coffee making facilities, ideal for my stay and will

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

comfortable beds and good bar and thai restaurant on site

into the bar was daunting at first, but i think that s being reviewed

nice bar and quiet sunny back garden

we didn't get to taste the bar but had an array of items in the room that we could purchase

foley is old charm hotel with luxurious feeling , bar staff and restaurant staff very friendly and food excellent , we will be planning another trip

may be less noise in the bar area.

the mini bar was very well stocked

lots of onsite parking and easy to locate

also a diverse selection of whiskey behind the bar and its very clean and cosy

felt so at home christina kindly loaned me a usb converter plug so relaxing sitting in the lounge bar area great breakfast and pat carried my heavy suitcase up and down the stairs so close to town

proper old school local bar with great staff and very welcoming host in pat

very friendly locals, bar staff, and owner

all members of staff met from bar to housekeeping were lovely, friendly and helpful

bar food was delicious

great bar on the ground floor

i thoroughly recommend trying the thai food from the bar downstairs

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

the staff were terrific, they really tired to solve the wifi which we never were able to use

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

one lovely quiet room with excellent breakfast and main meal options centered around a great bar restaurant which caters for all ages and preferences will definitely stay

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

be nice to have a bigger bar area.

the free jazz music in the bar was not to my taste, but andre turned that too into 1 minute with sade adu

room would have benefited from a small bar fridge

a complimentary drink was offered at the mini bar next to reception with very attentive staff

a small bar fridge in the room would have been nice.

had the best time dancing in the bar with all the locals who were really letting their hair down

great location for getting around richmond. great bar and restaurant just below the rooms.

excellent location and the new thai food restaurant operating from the bar area is superb

great selection of beers in the bar and delicious food

bar , service and standard of the room was all top notch

friendly staff, lovely room, great bar and

the bar is great too and i loved my evening meal, really tasty pub food

though football on in bar we couldn't have been made to feel

the staff at the hotel and bar where lovely and very helpful

very comfortable bed and a really spacious room. delicious room service food.

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

lots of places for food nearby, and the bar downstairs is ok

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

it was also a bonus that there was a bar downstairs

little bit noise and check in on the bar on friday night

bar and restaurant was very chaotic, i left and ate a local pub

ar breakfast) great room, bed, service, food, pool, spa, gym)

there was no chrome cross bar in cupboard so we could not hang our cloths up

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

everything was excellent

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

the restaurant and bar area were nice to relax in upon our return

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

open feel to bar n restaurant n check in area.

were friendly, nice room and very quiet, firm beds, nice bar area, complementary massage and drink if you wanted

was made very welcome at the hotel and the food and bar manager went out of his way to

the bar snacks

food in the bar and in the restaurant couldn't be faulted

had beef sarnies) are exceptional

excellent especially the receptionist who checked us in and looked after us at the bar on

cost of drinks at bar were very expensive!

lounge bar could have been a little bit more upmarket however they are i'm the middle of a refurbishment

the cocktails at the bar and the creaky room floor upstairs

size of rooms and the bar was great

we had a snack in the bar it was fabulous and the breakfast was amazing and very reasonable at 15

all the others at the hilton at the bar and the server made my experience, almost enjoyable

need a vending machine for soft drinks at night but the mini bar was helpful

staff, especially the bar staff, cranio , gabriella and costas

it would have been nice if there was still a bar open for service

friendly staff, good restaurant & bar & coffee bar. rooms spacious and lovely seating areas.

the people were great, the room perfect to our needs and the bar was great.

lovely reception area , bar and restaurant

bar food was ridiculously expensive

the bar was very limited with choice of drinks

dinner in the destination bar was lovely plus breakfast in restaurant very good

the whole place was gorgeous, bar and restaurant available, reasonably priced, comfortable beds

the food prices in the bar seemed rather excessive.

the food was good in both restaurants and we enjoyed the bar in the evening

restaurant and bar are first class and the bed was very comfortable

drinks in bar was good - beer not over priced

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland build by you

pros: spa facilities, beautiful room, bar and restaurant was nice, very clean, quiet, lovely balcony overall an amazing stay

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

liked the bar area, restaurant and pool

the bar staff could've smiled more

food in the bar was amazing and very well priced as was breakfast

was a good size and comfortable, shower had excellent water pressure, bar and restaurant looked nice although we didn't eat here

bar and restaurant had a great atmosphere and very comfortable

the bar area was very tired looking

for a two night stay over a weekend, when we returned on the second night we discovered that the bar and restaurant were closed to guests as there was a wedding reception being held

prices of drinks at bar were expensive, but we understand the area and where we are

down fall was the wait for food in the safari bar & grill, over an hour and it wasn t busy, ended having to ask 2 different staff members as

started with a swim and also in the jacuzzi and then had an evening meal and a drink in the bar area

arrived at 5,they said it was a maintenance problem, we were given free drinks and waited in the bar over looking the safari park, our room was good no problem apart from an odd smell, bed so

really nice meal in the zafari bar & grill, very well looked after

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

comfortable room and bed, great bar and food staff very friendly and

food in bar and grill was excellent value for an airport hotel

bar and vending machines if needed

bar was still open

bar was friendly and the location was fabulous

location, nice bar and food, really good breakfast, secure carpark handy for work vans

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

the staff at the reception and the bar were very polite and friendly.

was worried it may have been noisy since there is a bar downstairs but it was not noisy at all

the bar and restaurant area was really nice and the breakfast was great

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

great coffee and good bar area

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

good food in at the bar

comfortable bed with good soundproofing nice bar lounge area plenty of parking close to airport- perfect for us thank

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

rooms are good, bar area good, modern hotel with a young vibe

great staff...amazing bar and rooms.

the staff were friendly, and the bar area looked amazing

the bar staff and catering team were excellent

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

station is a 3 minutes walk where there s a small collection of boutique shops, bakery, bar serving foods

best bar around, roomy but cosy, with lounge seats and plenty of tables

cosy olde worlde bar and five minutes from walk from kew gardens main gate

food in bar downstairs was delicious

superb food at bar . truly lovely clean room

nice bar in the lobby

downstairs bar is so cute and the lobby has a good

staff at bar

great breakfast. good for parking. staff exceptional. room n bed v clean.

free car park at the hotel was very handy but i would say not to get back too late as parking spaces get filled up

- there is a decent amount of parking which is first come first served

good location, value for money, parking, easy check in and helpful staffs.

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering a great view of the airport

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

though

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

the sky bar does great food

proximity to terminal 3. the bar to watch the planes.

we ate in the bar and the food was excellent

the runway bar is great

the rooms are very convenient and the bar upstairs has great views over the runway

of course would recommed the runway bar for the great views of the planes landing and taking off while sipping your favourite

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

excellent bar meal and very courteous bar/dining staff

wifi, bar facilities, flight information, central location.

the staff in the bar were very attentive and keen to please

lovely bar and restaurant, when the bar was closed the reception sold drinks and alcohol

dinner in sports bar was yummy, good value for money

the children loved the swimming pool and the sports bar food was delicious

staff very helpful also have a great sports bar a starbucks and restaurant at the

the sports bar served food and drink at reasonable price's and again the quality was excellent

very good sports bar and food

beautiful barthroom and top quality towels and bed linen

we sat by the fire in the bar and enjoyed the relaxing atmosphere

electric went off as we were in the bar shortly after we arrived and we could not get served for an hour despite showing my room number

best hotel ever. great food and bar as well. will always return when travelling to london area.

the only thing i was a little upset about was the bar either downstairs or next door played the music far too loud between 7pm to 11pm which made it

inviting bar and dining area

restaurant and bar area very attractive and the lunches and evening meals were lovely

food / bar good and nice atmosphere

a tuesday there was no breakfast, staff available or bar open, but the bed was very comfortable and the pub is beautifully situated on wimbledon common

nice friendly bar staff on at the evening; quick service and direction up to room.

great italian restaurant and bar with all day menu

the bar and food facilities were excellent

was very comfortable and the hotel had a great bar and restaurant

some noisy renovations to bar area. but should be ok when completed.

great location near heathrow. stayed one night and was great. food on site and bar was handy.

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

to park, close to work, facilities basic but for what i needed was good, food served at the bar but didn't try, locals made it friendly when in the bar, staff

pleasent and friendly atmosphere. public bar was good.

great just what we needed for the night good money for value and the bar staff were so helpful they booked us a taxi for where we need to do and was so helpful , i ve

the bar was great as well

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

spacious comfortable room. quality bar meal. great value.

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

great location, staff and management team. bar service terrific too.

the hotel has a lovely bar and restaurant,and excellent service in every area

friendly warm welcome. gorgeous bar area and decoration. fabulous room and bathroom

atmosphere in the bar area with delightful attentive staff

more staff in bar and restaurant to attend to customers needs more attentively

a little precarious but they did have a non slip mat & a bar to grab

reception and bar staff were very friendly and efficient

the wait person at the bar returned my pashmina shawl to my room after i left

the bar serves delicious snacks and drinks too

proximity to heathrow. room comfort. bar food

great bar & restaurants

concierge brilliant, bar staff brilliant

bar prices very affordable

the bar could stay open longer possibly?

beds extra comfy ,bed settee made up friendliness of staff-reception and bar nothing was to much trouble

was just a great location easy transportation by bus or train, staff were very friendly bar and coffee area was brilliant

actually sets bar very high for other novotel properties

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

we didn't eat there but the bar area looked great

seating area in the bar is set up mainly for dining

modern stylish hotel - receptionists very polite and helpful - great bar area

she also informed us we could eat in the bar since we didn t want to go to the restaurant where we had a delicious dinner of fish and

mpared to america

the meal in the bar wax very good

i'm honest, the only thing i didn't like was not being able to order food at the bar - you can only order at your table and get an automatic 5 surcharge on top of the cost of

for the airport well presented friendly helpful staff good value for money francisco in the bar was