behind the bar was absolutely lovely showed us our room and was incredibly welcoming

30 minutes to get a key, standing at the bar with my suitcase

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

bar and courtyard for dinner and beers

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

all bar and catering staff excellent ud83dudc4d

the bar was under renovation at the time, but excited to see the finish results next time.

to get a pot of tea when we returned after the rugby match but we got a takeaway cup from the bar in the

comfortable room, nice bar and seating areas. buffet breakfast.

no bar in the room and no coffee or tea making facilities

no bar and bathroom facilities very small

downstairs bar is too plain, need lots of options in food and drink.

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

the bed was comfy, staff were friendly especially the bar staff..

loved how, comfortable the hotel was, from the room to the bar and restaurant

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

food was great in the bar area

convenient to underground and airport. good bar food.

micheal on the reception is wonderful he carried all our bags and him and alex opened the bar late for us

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

location, breakfast and bar were great

small bar downstairs for that evening drink which also doubles as the breakfast area

a bar of soap instead of the body wash would be nice

one night before i go to heathrow good location not far from airport staff ok nice little cozy bar prices not bad stayed a few times will stay

drinks at the bar are quite expensive compared with nearby pubs and we had to go searching for an itm cash point

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

we were informed that there was entertainment on that evening in the bar but it didnt effect our stay

from the bar below but this was to be expected and stopped around midnight on the saturday

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

coffee selection and mini bar is great

great restaurant and bar area, cosy space to relax

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

the bar does get busy which also has seating outside but we didn't hear any noise from our room

comfy bed and bar downstairs

little bit noise and check in on the bar on friday night

pleasant & comfortable room, but i did feel quite isolated, as access to the public

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

great bar on the ground floor

i thoroughly recommend trying the thai food from the bar downstairs

bar food was delicious

continental breakfast complimentary

great bar and dj for a friday evening

the bar is stunning - great to wind down in after a long afternoon at twickenham

great location great staff - especially the bar lady from ukraine

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

we actually didn t use the bar or restaurant but they both looked amazing

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

breakfast bar service

restaurant and bar area, comfortable rooms with lovely housekeeping staff

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for their hot chocolate - that puts the

staff hospitality bar location

the bar staff could've smiled more

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

liked the bar area, restaurant and pool

the drinks in the mini bar were a little pricey

real ale at the bar as far as i could note

the bar staff were welcoming and customer focused. dinner was excellent.

great location. comfortable bar and dining area.

hotel and bar is so quintessential british - it is quaint and close to richmond which is stunning anyway

nice menu in the bar for dinner with lots of vegetarian options

though football on in bar we couldn't have been made to feel

the staff at the hotel and bar where lovely and very helpful

friendly staff, lovely room, great bar and

the bar is great too and i loved my evening meal, really tasty pub food

weird high-pitched noise coming from bathroom during the night. wifi didn t work either.

felt so at home christina kindly loaned me a usb converter plug so relaxing sitting in the lounge bar area great breakfast and pat carried my heavy suitcase up and down the stairs so close to town

also a diverse selection of whiskey behind the bar and its very clean and cosy

we are cricket fanatics - went down into the bar to eat and settled down to watch the odi but then the regulars turned up to watch the football

all members of staff met from bar to housekeeping were lovely, friendly and helpful

good selection of bar food and well kept beers

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

wifi

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so had to order

no room service available after 9pm despite documentation stating room service was 24 hours

all room lights blazing, overpriced breakfast and restaurant options - claimed high speed wifi in all areas was slow and patchy - optional service charge added to room bill without

would have liked a bar fridge in the room.

bar closed at 11pm

a small bar fridge in the room would have been nice.

a complimentary drink was offered at the mini bar next to reception with very attentive staff

be nice to have a bigger bar area.

lovely bar and breakfast area. rooms are very comfortable and well appointed.

beautiful decor, bar area and terrace very relaxing

the restaurant and bar service was top notch

bar staff very friendly

the staff at reception, in the bar and in the restaurant were brilliant - helpful and attentive

great location and the bar prices were very reasonable

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

the staff in the restaurant and bar were also amazing, always friendly, attentive, and positive

of choice on menu in restaurant and bar, but quality really good

restaurant and bar far superior to any other hotel in the area at this price

staff, ie: reception and bar staff

also the bar shut pretty early at half 10 was hoping it would be slightly later

beer in the bar was flat. my only complaint of the entire stay

cozy little bar and the shower was excellent

great bar and lounge

bar , service and standard of the room was all top notch

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

the bar staff were another highlight so friendly, chatty, and welcoming

bar music below was a bit loud, but then you could just join the bar for a pint

had the best time dancing in the bar with all the locals who were really letting their hair down

the bar and restaurant area was really nice and the breakfast was great

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

great coffee and good bar area

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good, and judging by the breakfast buffet, is likely to be a good choice

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

comfortable room and bed, great bar and food staff very friendly and

there was a good bar and cafe for breakfast and snacks

bar and vending machines if needed

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

food in bar and grill was excellent value for an airport hotel

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

bar staff friendly

food in restaurant and bar was below expectations flavours could be improved

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

jacks bar and restaurant has delicious food and good selection of drinks

bar and restaurant was very chaotic, i left and ate a local pub

ar breakfast) great room, bed, service, food, pool, spa, gym)

there was no chrome cross bar in cupboard so we could not hang our cloths up

the lighting in the bar and restaurant area is horrendous, bright white on bright white walls, no intimacy at all

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

pleasent and friendly atmosphere. public bar was good.

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

great just what we needed for the night good money for value and the bar staff were so helpful they booked us a taxi for where we need to do and was so helpful , i ve

to park, close to work, facilities basic but for what i needed was good, food served at the bar but didn't try, locals made it friendly when in the bar, staff

the bar was great as well

great staff...amazing bar and rooms.

comfortable bed with good soundproofing nice bar lounge area plenty of parking close to airport- perfect for us thank

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

the staff were friendly, and the bar area looked amazing

rooms are good, bar area good, modern hotel with a young vibe

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

location, great bar and restaurant, very friendly staff

as decs)

station is a 3 minutes walk where there s a small collection of boutique shops, bakery, bar serving foods

cosy olde worlde bar and five minutes from walk from kew gardens main gate

beds extra comfy ,bed settee made up friendliness of staff-reception and bar nothing was to much trouble

was just a great location easy transportation by bus or train, staff were very friendly bar and coffee area was brilliant

the bar could stay open longer possibly?

concierge brilliant, bar staff brilliant

bar prices very affordable

modern stylish hotel - receptionists very polite and helpful - great bar area

actually sets bar very high for other novotel properties

was exactly how i wanted, bar staff and reception was lovely

seating area in the bar is set up mainly for dining

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

food in the bar was amazing and very well priced as was breakfast

bar and restaurant had a great atmosphere and very comfortable

friendly bar staff

located just behind the hotel which has a nice bar and restaurant and a small beer garden

was a good size and comfortable, shower had excellent water pressure, bar and restaurant looked nice although we didn't eat here

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

they now have a small indian restaurant and bar attached

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the

watching the river with a bottle of red and lovely bar snacks

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

beautiful room and hotel! great breakfast and great bar too.

the bar and breakfast area are beautifully decorated and the room was wonderful

great location, staff and management team. bar service terrific too.

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

spacious comfortable room. quality bar meal. great value.

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

above the bar which on my particular night was busy and had music on

the staff are all so lovely from the lovely lady at breakfast to the beautiful bar staff on the night

fact it had amenities such as the art tv , there was a pizzeria and bar downstairs and the private entrance was the icing on the cake

bar and restaurant on site reasonably priced great tasting food

cording to my sister) and the breakfast was just

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

was superb and the bar and restaurant family friendly

breakfast, served in the bar was very good

bar had a great atmosphere, location was perfect

we loved the bar and restaurant

he whispering angle bar) however the one thing that lets you down is the terrace

wish food and bar hours ran later especially given it was a friday night but all in all there was nothing i was

for our needs staff really helpful and friendly super comfortable beds a welcome drink in the bar on

was wonderful inside the hotel and on the outside area where bar is

lovely atmosphere in the bar area

the bar staff make mean smoothies and the breakfast was hot and fresh

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

however, the bar was fully stocked and we would have felt comfortable calling up if anything else was wanted

lots of restaurants and bars nearby on the river front

nice bar in the lobby

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

staff at bar

downstairs bar is so cute and the lobby has a good

food in bar downstairs was delicious

all the others at the hilton at the bar and the server made my experience, almost enjoyable

it would have been nice if there was still a bar open for service

need a vending machine for soft drinks at night but the mini bar was helpful

staff, especially the bar staff, cranio , gabriella and costas

food in restaurant very good and so helpful that both bar and restaurant open late even on sunday evening

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

the sky bar does great food

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and friendly

great choice of food in the bar and restaurant

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

everything and all staff members. good bar and food also.

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive given where hotel is couldn't be better if

lovely bar and restaurant, when the bar was closed the reception sold drinks and alcohol

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

dinner in the destination bar was lovely plus breakfast in restaurant very good

prices in the bar and restaurant is pricey but also with prestige

lovely reception area , bar and restaurant

the bar was very limited with choice of drinks

bar food was ridiculously expensive

the food prices in the bar seemed rather excessive.

restaurant and bar options

restaurant and bar are first class and the bed was very comfortable

the whole ambience of the lobby and bar areas was great and was decorated for the christmas period

great breakfast, comfy bed,location to airport terminal, great bar and restaurant.

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

pool bar closed at time of visit

went above and beyond to make me happy and the staff in the sports bar were excellent even showing me how to save money on my

dinner in sports bar was yummy, good value for money

the children loved the swimming pool and the sports bar food was delicious

the sports bar served food and drink at reasonable price's and again the quality was excellent

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could have nipped

the bar could do with a few extra snacks. as the variation is very minimal

no room service. i couldn't charge bar orders to the room. pillows could be better

when you wake up in the night gasping for a drink but know the bar would be closed

very helpful staff and well equipped rooms which were comfortable. good bar service .

the bar and food facilities were excellent

excellent bar and staff

great italian restaurant and bar with all day menu

great location near heathrow. stayed one night and was great. food on site and bar was handy.

was very comfortable and the hotel had a great bar and restaurant

the bar serves delicious snacks and drinks too

reception and bar staff were very friendly and efficient

bistro bar with excellent food

overal the hotel is extremely easy to find with a great bar and restaurant - breakfast is plentiful too

proximity to heathrow. room comfort. bar food

a problem for us but there are no bars/shops etc nearby

warm welcome from staff both at reception and the bar / restaurant

bed supper comfy, great breakfast, lovely bar food for dinner

lovely outdoor bar and eating

maybe more options on the bar menu, although i had the warren house burger which was lovely.

bar good and staff all helpful and friendly

spacious reception and bar area

food & service in bar for food & drink very good

we enjoyed a snack in the bar area

and francesco in the hotel bar were great

the meal in the bar wax very good

for the airport well presented friendly helpful staff good value for money francisco in the bar was

proximity to airport, comfortable public areas bar etc

she also informed us we could eat in the bar since we didn t want to go to the restaurant where we had a delicious dinner of fish and

mpared to america

lovely hotel great bar and restaurant attached to the hotel highly recommend

amazing location warm and cosy and a lively bar and restaurant

the service in the bar can be a little slow.

there is a large bar area with ample seating

excellent bar for food and drinks

friendly bar staff, management and cleaning staff

were very welcoming in this excellent ibis, which also boasts 24h bar and food service

bar with drinks and limited menu available for late snacking

small bar and restaurant

good breakfast included in cost, small bar and snacks just right

staff were helpful when i asked for early check in, all be it was an extra 15 for the 3 hours before regular check in time

rooms very clean . breakfast service was rubbish

and one more thing about this hotel incredible breakfast

the runway bar on the 14th floor was great too

the runway bar is great

the rooms are very convenient and the bar upstairs has great views over the runway

the runway bar was fantastic with views of aircraft taking off and landing

of course would recommed the runway bar for the great views of the planes landing and taking off while sipping your favourite

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

were very friendly, bar was lovely and cosy,room was really good , bed was comfortable, brekfast was excellent,

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the evening

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

if i could improve anything it would be that the bar remains open later

though not too much of a problem as there are plenty of places nearby)

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

nice hotel, conmfotable rooms and great restaurant and bar

and professional and would highly recommend santos joy katia nathan at reception and also the bar restaurant area justin fenna nebu were that efficient in their job and treating people and a

tea coffee bar rooms clean spacious

i had a drink in the bar as i arrived late, and again staff was friendly

the bar was minimal, but perfect after a busy day commuting on a plane about europe

location. price. bar and restaurant.

staff, nice atmosphere in the bar and restaurant, clean beds and towels

the bar staff were very friendly and helpful and we had a very tasty evening meal

the bar area was full of character and the food tasty and portions very large

lovely balcony and minimal noise, even though bar and beer garden in close proximity

bar staff were very friendly and helpful

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

prices of food and beverages in the bar are expensive.

food in the bar was too expensive for what it was. drinks were expensive too.

lovely food in bar and restaurant, reasonable prices

the front desk staff and the bar staff were all professional and friendly

had dinner on the bar food was good

great location for airport nice bar and transport provided

closed to the public as there were xmas parties as that was one reason i booked the hotel but the bar did serve food and off of the same menu so it all worked out ok

restaurant and bar very nice too

great location, spacious and comfortable rooms. great bar and restaurant.

very comfy bed. food in bar excellent. very good experience

staff very friendly as always, food at their shisha bar was lovely

good hotel. lovely staff. good service by anna. lovey bar and food

there is a bar with outside area

to groundfloor rooms behind bar area

there is bar that's also make your holiday beautiful for celebrating party and getting food and drinks