lovely outdoor bar and eating

a problem for us but there are no bars/shops etc nearby

maybe more options on the bar menu, although i had the warren house burger which was lovely.

beautiful grounds and building, kind and helpful staff. relaxing bar area.

bed supper comfy, great breakfast, lovely bar food for dinner

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

watching the river with a bottle of red and lovely bar snacks

the bar and breakfast area are beautifully decorated and the room was wonderful

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

beautiful room and hotel! great breakfast and great bar too.

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

the harper s bazaar bar looks worth visiting once music is back on

lovely atmosphere in the bar area

however, the bar was fully stocked and we would have felt comfortable calling up if anything else was wanted

lots of restaurants and bars nearby on the river front

breakfast, served in the bar was very good

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this was for the

was superb and the bar and restaurant family friendly

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

food / bar good and nice atmosphere

inviting bar and dining area

restaurant and bar area very attractive and the lunches and evening meals were lovely

a tuesday there was no breakfast, staff available or bar open, but the bed was very comfortable and the pub is beautifully situated on wimbledon common

nice friendly bar staff on at the evening; quick service and direction up to room.

of choice on menu in restaurant and bar, but quality really good

the staff in the restaurant and bar were also amazing, always friendly, attentive, and positive

great location and the bar prices were very reasonable

bar looked nice- family friendly

breakfast is great and nice and relaxing gardens and bar area

of gins very limited in the bar - this is the only area l can think of that could be improved

more staff in bar and restaurant to attend to customers needs more attentively

the hotel has a lovely bar and restaurant,and excellent service in every area

could not find anything to complain about, only noticed that maybe needed more staff on the bar area in the evening and for morning coffees

good location, value for money, parking, easy check in and helpful staffs.

great breakfast. good for parking. staff exceptional. room n bed v clean.

- there is a decent amount of parking which is first come first served

free car park at the hotel was very handy but i would say not to get back too late as parking spaces get filled up

the staff in reception and the bar were friendly and ever so helpful when i needed advice on where it was best to visit locally

cozy little bar and the shower was excellent

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

great bar and lounge

also the bar shut pretty early at half 10 was hoping it would be slightly later

beautiful decor, bar area and terrace very relaxing

the restaurant and bar service was top notch

bar & restaurant lovely with good food choice

in the main bar area were very slow to serve, we had to leave without our appetisers as they took over 3/4 hour

lovely bar and breakfast area. rooms are very comfortable and well appointed.

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

no answer from room service or reception on sunday morning

room service experience not good after arriving late settled into my room and wouldn t take my

the bus which stopped nearby would not take cash, and a credit card with a wifi symbol on it was one option for paying on the bus--but i didn't have such a card

has available parking and a good restaurant

the bar staff were welcoming and customer focused. dinner was excellent.

great location. comfortable bar and dining area.

i thought the bar prices where expensive

nice menu in the bar for dinner with lots of vegetarian options

hotel and bar is so quintessential british - it is quaint and close to richmond which is stunning anyway

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

friendly bar and dining area and excellent breakfast

bar is a lovely atmospheric place to enjoy a drink

close down the bar before midnight, which surprised me

super comfy bed, brilliantly stocked mini bar and great location with fab restaurants and shops right outside

convenient location, lovely room, friendly staff, lovely food and bar area.

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

the bar and restaurant area without peer and must be seen to be believed

loved the restaurant and bar and the room was very cosy and well decorated

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

very clean , great location and nice bar downstairs.

night bar also comes handy for saturday night

great location great staff - especially the bar lady from ukraine

the bar is stunning - great to wind down in after a long afternoon at twickenham

and the restaurant and bar a is great

great bar and dj for a friday evening

we actually didn t use the bar or restaurant but they both looked amazing

the bar area was very tired looking

located just behind the hotel which has a nice bar and restaurant and a small beer garden

friendly bar staff

bar and restaurant had a great atmosphere and very comfortable

was a good size and comfortable, shower had excellent water pressure, bar and restaurant looked nice although we didn't eat here

we are cricket fanatics - went down into the bar to eat and settled down to watch the odi but then the regulars turned up to watch the football

also a diverse selection of whiskey behind the bar and its very clean and cosy

proper old school local bar with great staff and very welcoming host in pat

very friendly locals, bar staff, and owner

all members of staff met from bar to housekeeping were lovely, friendly and helpful

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

restaurant and bar area, comfortable rooms with lovely housekeeping staff

breakfast bar service

decent car park

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

bar music below was a bit loud, but then you could just join the bar for a pint

excellent location and the new thai food restaurant operating from the bar area is superb

great selection of beers in the bar and delicious food

great location for getting around richmond. great bar and restaurant just below the rooms.

room would have benefited from a small bar fridge

a complimentary drink was offered at the mini bar next to reception with very attentive staff

the free jazz music in the bar was not to my taste, but andre turned that too into 1 minute with sade adu

the bar and lobby were a great place to relax after a busy day day exploring

would have liked a bar fridge in the room.

the bar was comfy although we didn't eat here the food looked nice

good bar and

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

great restaurant and bar area, cosy space to relax

the bar does get busy which also has seating outside but we didn't hear any noise from our room

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

the bar is great too and i loved my evening meal, really tasty pub food

friendly staff, lovely room, great bar and

the staff at the hotel and bar where lovely and very helpful

though football on in bar we couldn't have been made to feel

delicious room service food

location staff spacious rooms very good breakfasts terrace bar beside the thames

plus good service from bar and restaurant staff

we loved the bar and restaurant

the bar was well stocked & if a cocktail wasn t on the menu they would make it for you

he whispering angle bar) however the one thing that lets you down is the terrace

bar was good but a bit chilly

and 30% off in bar for guests

very loud music in bar below until 11.30 on friday night.

bar in the 1st floor of the

arrived and was greeted warmly by the lovely bar staff, checked in and went to my room

everything was clear about our room, where breakfast was, the bar and lounge area

have to say that i have been coming here for 8 years, and bar one unfortunate stay, which i might add was resolved, every other stay here has been brilliant

bar pleasant

have been coming here for nearly 7 years, and bar one blip which i mentioned in a different review, my stay has always been very nice

a bit noisy from bar next door

comfortable room, nice bar and seating areas. buffet breakfast.

the new bar refurb seems to be taking a long time and access to the health club seems to be restricted to

we ate in the bar a couple of times and the food was good and reasonably priced, given the location

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from their pizza oven which was fantastic

the bar was under renovation at the time, but excited to see the finish results next time.

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

cosy olde worlde bar and five minutes from walk from kew gardens main gate

station is a 3 minutes walk where there s a small collection of boutique shops, bakery, bar serving foods

the bar staff and catering team were excellent

the rooms had everything we needed and the bar was great for food and

we checked in late on friday and they were very accommodating with keeping the bar open for us

the bar staff were fab

train bar staff how to make your 'signature' dry martini

the convenience of having a restaurant and bar in the lobby was great

nice bar open until 11 pm in lobby area

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

bar food was delicious

great bar on the ground floor

i thoroughly recommend trying the thai food from the bar downstairs

e pastries were fantastic

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

30 minutes to get a key, standing at the bar with my suitcase

bar and courtyard for dinner and beers

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

little coffee/drink bar in reception for supplies

there was a small bar area at reception if you wished to purchase drinks

a small bar fridge would have been a nice addition.

probably that it didn't have a bar but that was alright

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

great location, staff and management team. bar service terrific too.

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

spacious comfortable room. quality bar meal. great value.

the bar is incredible. beautiful pub, my favorite part.

jonathan at the front desk was super kind and the guy at the bar with the sparrow tattoo was very helpful

the bar was excellent too

helpful staff, delicious beers, huge breakfast, beautiful rooms, cozy beds and atmosperical bar space

but the lovely bar lady kept me company, and she was super accommodating

pros: spa facilities, beautiful room, bar and restaurant was nice, very clean, quiet, lovely balcony overall an amazing stay

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland build by you

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

the drinks in the mini bar were a little pricey

the bar staff could've smiled more

great room and stunning bar area. although next to main road, the bedrooms had triple glazing.

pub/restaurant/wine bar are all immaculately maintained and the location is extremely spacious

extremely friendly bar staff

i arrived at night and the staff kindly asked me if i had dinner and introduced the bar and restaurant to me

a really warm welcome in the very inviting bar area

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

great coffee and good bar area

the bar and restaurant area was really nice and the breakfast was great

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good, and judging by the breakfast buffet, is likely to be a good choice

lots of places for food nearby, and the bar downstairs is ok

pleasant & comfortable room, but i did feel quite isolated, as access to the public

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

little bit noise and check in on the bar on friday night

the bar was great for a few drinks at night and even better, the noise from the bar did not travel

the honesty bar was brilliant- huge lovely showerroom

great bar - great sleep - comfortable and clean

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

lovely room in a very lovely hotel / inn. great bar and restaurant and really lovely staff!

spent a few hours in the bar in the evening and the staff were very good and attentive

ailable for a fee) was a great plus for those driving

bar & food was good

the bar staff were very polite as were the breakfast staff

food was excellent, the bar was great, there is pub on the river, 5 minutes walk away, with an excellent menu

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area - especially when checking in in the evening

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so excellent vibe

location, lively bar with garden, beautiful decor, excellent food in the restaurant, attentive and friendly staff

the bar and restaurant areas were warm and enjoyable to spend time in

at a pitty october

young lady running the bar etc when we arrived at the property was friendly and very helpful, sorted out our rooms and

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

we were informed that there was entertainment on that evening in the bar but it didnt effect our stay

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

loved the bar area

great having the option to spend time in the bar to relax

cated underneath the rooms), helping to easily get in and out

staff was really kind in the bar

place , we had drinks & food in bar which was excellent, staff were friendly & service was excellent, room was spotless, bed was

and francesco in the hotel bar were great

food & service in bar for food & drink very good

no minibar..., but great bar downstairs.

we enjoyed a snack in the bar area

bar good and staff all helpful and friendly

was genuinely blown away by the long room hotel and bar

the staff were friendly and helpful. was able to eat in the bar at a reduced price.

a bar and a hotel, nice atmosphere, kind people all around

but had everything we needed for a 1 night stay , friendly staff and enjoyed a few drinks in the bar in the evening, would definitely stay

hotel guests get a 10% discount at the bar which is great ud83dudc4d the food is great also

actually sets bar very high for other novotel properties

seating area in the bar is set up mainly for dining

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

modern stylish hotel - receptionists very polite and helpful - great bar area

we didn't eat there but the bar area looked great

bar prices very affordable

the bar could stay open longer possibly?

would have prefered if the bar served corona! haha, everything else was great!

beds extra comfy ,bed settee made up friendliness of staff-reception and bar nothing was to much trouble

was just a great location easy transportation by bus or train, staff were very friendly bar and coffee area was brilliant

we also enjoyed a few drinks in the bar before heading to a gig, but sadly didn't get to sample the tapas and main meals this time

that it is rooms over a bar which is much nicer than a boring hotel

the tapas bar which is part of the hotel is simply superb - it was so good i ordered seconds

the bar was great as well - had a few drinks and tapas and ended up chattin to the locals - very

the hotel itself was fantastic, with a lovely bar and restaurant downstairs

no proper bar in the hotel which was a shame, this would have made it perfect.

there was no fridge so no cold drinks in the room and the bar was very basic.

limited bar choice on our return from an evening out

free hot drinks at the bar were a bonus too

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

chris behind the bar was super friendly and helpful and very funny

the staff were all very helpful and friendly and the bar area was welcoming and had a daily happy hour too

the hotel itself is gorgeous and very modern, and i noticed local people like to hang out at the bar to work even if they're not residents at the hotel

the bar area downstairs is homely and relaxed

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

downstairs bar is too plain, need lots of options in food and drink.

no bar in the room and no coffee or tea making facilities

staff were attentive and welcoming and the bar set up was good

friendly staff, quick check in and good bar service

staff were very friendly and helpful and the bar is nice to have a drink in the evening

walking distance to the station, only 7 minutes. nice big bar out the front.

breakfast was well attended by friendly, helpful staff who constantly refilled the breakfast bar and kept tables clean

great choice for breakfast you can help yourself to hot drinks at any time, we'll stocked bar in hotel lobby

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

food was great in the bar area

but we had dinner in the restaurant which was so reasonably priced, pretty good malbec at the bar with dinner, we loved the food and generous portions

the bed was comfy, staff were friendly especially the bar staff..

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud83dude3b cocktails were 10/10 there

stunning rooms, really friendly staff, and a great bar downstairs!

lovely large bedroom, comfy bed and awesome staff and bar just downstairs

minor issue was that you could hear the music from the bar below, so not ideal if you we re looking for an early

bar downstairs that had a really nice vibe to it

excellent location, great vibe and the bar downstairs was a massive bonus!

one night before i go to heathrow good location not far from airport staff ok nice little cozy bar prices not bad stayed a few times will stay

drinks at the bar are quite expensive compared with nearby pubs and we had to go searching for an itm cash point

rsonal preference) in the bathroom

location, breakfast and bar were great

small bar downstairs for that evening drink which also doubles as the breakfast area

micheal on the reception is wonderful he carried all our bags and him and alex opened the bar late for us

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

the food was really tasty, and an excellent selection of beers at the bar as well

the atmosphere throughout the hotel and bar is steeped in an authentic english charm that we both absolutely loved

amazing bar downstairs and fantastic bedrooms , really helpful staff at all times

nothing really. oh the sofa in front of the big tv in the bar rather than the two chairs.

able to watch live football in bar and lounge area

didn t have breakfast but bar staff in the evening and hotel reception staff were friendly, welcoming and professional

well maintained, staff are excellent and very helpful, breakfast are very good, good choices, the bar is well managed and has a relaxed atmosphere

was good location perfect as was dining out in chelsea staff were courteous and friendly, great bar at

nice bar area for drinks and snacks

the bar area closes early - so nowhere nice to sit after arriving late in the evening or after

large rooms, excellent service, wide range of on-site facilities (meeting rooms, spa, restaurant, bar etc) and the wonderfully helpful staff, this is now my third stay and i ll definitely be (+) bar and staff were very good, breakfast was piping hot and (+) bed was comfy, has a mini bar which is very expensive (-)roof top bar was unavailable. (+) it was secured, the bar was good, and also good (+) bar staff was excellent views were lovely (-)that the bar was closed due to a private function and we had to go elsewhere for a drink (-)- bar is a bit on the expensive side - staff in the bar/restaurant were a bit rude/unhelpful

great gym and spa facilities

like my stay @rafayel hotel & spa the location is really nice

gym and spa a bonus

the breakfast was also great, lots of choice

bar staff pouring double measures of spirits without asking when we only wanted single measures,

great location , air con amazing, bar lovely to relax in.

the awkward conversation about allergies as they d already labelled a section of the breakfast bar which i think is great

welcoming staff at reception and bar staff were lovely too

the quality of the staff is excellent, with the bar staff far exceeding my expectations

is incredibly frustrating when

doesn't have a restaurant, bar nor food services

the breakfast bar downstairs was great for pastries and snacks and there was always someone on reception if

the room contained very modern and useful features: sound bar with bluetooth capability, access to the tv's hdmi ports

pseudo breakfast bar in the lobby, and excellent places to eat nearby