cozy place with lovely bar downstairs

bar is very decent, the pizzas were awesome

bar and restaurant on site reasonably priced great tasting food

fact it had amenities such as the art tv , there was a pizzeria and bar downstairs and the private entrance was the icing on the cake

the staff are all so lovely from the lovely lady at breakfast to the beautiful bar staff on the night

the bar could do with a few extra snacks. as the variation is very minimal

no room service. i couldn't charge bar orders to the room. pillows could be better

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could have nipped

very helpful staff and well equipped rooms which were comfortable. good bar service .

location, good bar restaurant, all staff interactions throughout different parts of the hotel were great

amazing location warm and cosy and a lively bar and restaurant

one of the bar staff had an attitude

there is a large bar area with ample seating

the service in the bar can be a little slow.

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

they now have a small indian restaurant and bar attached

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

laundry facilities on site were also helpful

small bar and restaurant

bar with drinks and limited menu available for late snacking

good breakfast included in cost, small bar and snacks just right

were very welcoming in this excellent ibis, which also boasts 24h bar and food service

though a reduced menu offering only pizza after 11pm, but still that's

staff were helpful when i asked for early check in, all be it was an extra 15 for the 3 hours before regular check in time

rooms very clean . breakfast service was rubbish

and one more thing about this hotel incredible breakfast

and professional and would highly recommend santos joy katia nathan at reception and also the bar restaurant area justin fenna nebu were that efficient in their job and treating people and a

nice hotel, conmfotable rooms and great restaurant and bar

though not too much of a problem as there are plenty of places nearby)

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

when i booked it said there was a bar but it was clised

would have prefered if the bar served corona! haha, everything else was great!

the bar could stay open longer possibly?

was just a great location easy transportation by bus or train, staff were very friendly bar and coffee area was brilliant

concierge brilliant, bar staff brilliant

bar prices very affordable

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good, and judging by the breakfast buffet, is likely to be a good choice

good food in at the bar

the bar and restaurant area was really nice and the breakfast was great

was exactly how i wanted, bar staff and reception was lovely

actually sets bar very high for other novotel properties

seating area in the bar is set up mainly for dining

we didn't eat there but the bar area looked great

the hotel is new, modern, very clean rooms, nice bathrooms, great bar and restaurant with decent food

the bar was great as well

pleasent and friendly atmosphere. public bar was good.

to park, close to work, facilities basic but for what i needed was good, food served at the bar but didn't try, locals made it friendly when in the bar, staff

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

great just what we needed for the night good money for value and the bar staff were so helpful they booked us a taxi for where we need to do and was so helpful , i ve

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

bar staff friendly and helpful, good pool table too

it was also a bonus that there was a bar downstairs

little bit noise and check in on the bar on friday night

lots of places for food nearby, and the bar downstairs is ok

from the bar below but this was to be expected and stopped around midnight on the saturday

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

young lady running the bar etc when we arrived at the property was friendly and very helpful, sorted out our rooms and

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

the drinks in the mini bar were a little pricey

staff hospitality bar location

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

the bar staff could've smiled more

liked the bar area, restaurant and pool

the bar food was exceptional

fab room all toiletries and extra towels hotel bar and food all in one place car parking have

the bar was closed

the staff were very friendly and helpful and the bar was comfortable and the food was good

drinks at the bar were not overly expensive

were attending a wedding reception and although it was busy, the bar staff could have been more friendly, especially when the bar was closed at 12

bar staff also very friendly with excellent service

stayed for ed sheeran concert beautiful hotel nice bar area and lovely friendly staff

as always restaurant and bar staff outstanding - friendly and professional

bed comfy good efficient service in both bar &

one night before i go to heathrow good location not far from airport staff ok nice little cozy bar prices not bad stayed a few times will stay

drinks at the bar are quite expensive compared with nearby pubs and we had to go searching for an itm cash point

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

i thoroughly recommend trying the thai food from the bar downstairs

great bar on the ground floor

bar food was delicious

wifi was available free of charge as well it's a great price you don't even get that in most hotels

the bed was comfy, staff were friendly especially the bar staff..

loved how, comfortable the hotel was, from the room to the bar and restaurant

but we had dinner in the restaurant which was so reasonably priced, pretty good malbec at the bar with dinner, we loved the food and generous portions

convenient to underground and airport. good bar food.

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud83dude3b cocktails were 10/10 there

micheal on the reception is wonderful he carried all our bags and him and alex opened the bar late for us

small bar downstairs for that evening drink which also doubles as the breakfast area

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

lovely hidden gem with a bar downstairs to relax highly recommended

a bar of soap instead of the body wash would be nice

no bar in the room and no coffee or tea making facilities

downstairs bar is too plain, need lots of options in food and drink.

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

no bar and bathroom facilities very small

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

bar had light meals

receptionist shahin apologised and gave me a card for a complimentary drink in the bar downstairs

the staff were very helpful including bar and restaurant. c

bar and breakfast staff very friendly and excellent service

the staff was super friendly from start to finish, both reception, cleaning staff & bar and restaurant staff were super accommodating

very friendly,rooms clean and comfortable, restaurant and bar prices very reasonable for london, excellent location for tube and getting intocentral

no mini bar in the room - there were only one socket on one side of the bed, not on both sides - the shower

no bar fridge. restricted tv channels eg no sports channels

lack of staff in the restaurant/ bar in the evening.

there's a bar in the hotel, that we didn't use, but another nearby, which

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

spacious comfortable room. quality bar meal. great value.

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

great location, staff and management team. bar service terrific too.

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

bar had friendly atmosphere; really good all round - top

bed was very comfortable we had a great sleep, there are tea/ coffee making facilities, a mini bar should you require it, i would definitely stay here again if visiting london or surrounding

had a great time here the hotel is nice and clean the breakfast was delicious, the bar is great and the wembley is really close

parking, bar and restaurant so great meet friends

convenient with bar and restaurant, though same room rates should have bathtubs

and francesco in the hotel bar were great

we enjoyed a snack in the bar area

bar good and staff all helpful and friendly

spacious reception and bar area

food & service in bar for food & drink very good

not a large variety of drinks at the bar however its what you expect.

far away from wembly cost us 23 in a taxi no late bar after concert it would have been nice to have a drink in the

the hotel bar could expand its drinks menu

big room, fridge and kettle in the room, good breakfast, nice staff, 24/7 food service options, bar on the

lovely clean rooms, excellent staff good stocked bar and breakfast was great.

all staff members have always been good to us, from the receptionist to the shisha bar staff

to groundfloor rooms behind bar area

staff very friendly as always, food at their shisha bar was lovely

good hotel. lovely staff. good service by anna. lovey bar and food

the restaurant and shisha bar was lovely

we were disappointed however the bar and restaurant weren’t open due to new

lots of amenities, restaurants close by and on-site bar which is great

the food and bar service was amazing. the bar manager is simply perfect

bar is now shut sadly so you can’t nip in for a quick one whilst waiting for you room also our tv

beautiful building, bar open 24/7 for guests

the bar could have been open

the room, the bar and the hotel was clean comfortable and fresh.

the hotel runs an eco friendly system, impressed that they support and reward this comfortable bar area, reasonably priced great tube access

lovely bar area

simplicity of the bathrooms, size of the bed, 24h bar and room service

as decs)

cosy olde worlde bar and five minutes from walk from kew gardens main gate

the bar staff and catering team were excellent

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

location, great bar and restaurant, very friendly staff

the bar is great too and i loved my evening meal, really tasty pub food

though football on in bar we couldn't have been made to feel

friendly staff, lovely room, great bar and

the staff at the hotel and bar where lovely and very helpful

decent room service menu with quick delivery

rooms very modern and clean, very good value for money. bar in the hotel too

comfortable room and bed, great bar and food staff very friendly and

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

food in bar and grill was excellent value for an airport hotel

there was a good bar and cafe for breakfast and snacks

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

bar and courtyard for dinner and beers

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

30 minutes to get a key, standing at the bar with my suitcase

comfortable room, nice bar and seating areas. buffet breakfast.

we ate in the bar a couple of times and the food was good and reasonably priced, given the location

all bar and catering staff excellent ud83dudc4d

the new bar refurb seems to be taking a long time and access to the health club seems to be restricted to

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

comfortable bed with good soundproofing nice bar lounge area plenty of parking close to airport- perfect for us thank

great staff...amazing bar and rooms.

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

rooms are good, bar area good, modern hotel with a young vibe

the staff were friendly, and the bar area looked amazing

downstairs, the bar was well stocked and reasonably priced

with travel advice on how to get to stadium and also informed that food was available in the bar when we got back :) extra screening on the windows meant road noise was limited

when checked in at 5pm the reception informed us that the bar was 24 hrs

the staff were really lovely and friendly though and drinks at the bar were great

the make-overs in the facilities such as breakfast areas and beds are welcome

bar closed at 11pm

a complimentary drink was offered at the mini bar next to reception with very attentive staff

be nice to have a bigger bar area.

the bar and lobby were a great place to relax after a busy day day exploring

a small bar fridge in the room would have been nice.

bar music below was a bit loud, but then you could just join the bar for a pint

bar , service and standard of the room was all top notch

great selection of beers in the bar and delicious food

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

had the best time dancing in the bar with all the locals who were really letting their hair down

free close by -rooms clean modern bathroom large tv and comfy bed also facilities excellent bar and cafe on site and great atmosphere

great staff, good bar and had a pool table. room was clean and of a good size.

nice staff, good size room, excellent bathroom/shower, very clean, modern style, cafe and bar available, excellent breakfast cooked to order very convenient early service, good value

extremely friendly staff, great bar and cafe, great rooms and great location

the bar and food prices are extremely reasonable bearing in ming the location, i spent a lot of the

ins walk from north acton station), well-stocked breakfast, and the bar was open til late

ey were lovely and tasty) and very helpful staff, comfy beds

there was a mini bar with complementary water so look in there as well as tea an coffee making facilities

its great value for money and the food and bar are very good please do not change any of the above

bus after, i think it was bus 39 but just double check on reception , pleasant stay, nice little bar area with warm peanuts served

also a diverse selection of whiskey behind the bar and its very clean and cosy

felt so at home christina kindly loaned me a usb converter plug so relaxing sitting in the lounge bar area great breakfast and pat carried my heavy suitcase up and down the stairs so close to town

all members of staff met from bar to housekeeping were lovely, friendly and helpful

we are cricket fanatics - went down into the bar to eat and settled down to watch the odi but then the regulars turned up to watch the football

proper old school local bar with great staff and very welcoming host in pat

lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

chris behind the bar was super friendly and helpful and very funny

the staff were all very helpful and friendly and the bar area was welcoming and had a daily happy hour too

the hotel itself is gorgeous and very modern, and i noticed local people like to hang out at the bar to work even if they're not residents at the hotel

the bar area downstairs is homely and relaxed

great location great staff - especially the bar lady from ukraine

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

the reception and restaurant and bar staff amazing

the location by the river - the bar was fun- the room was well designed

when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

free hot drinks at the bar were a bonus too

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

there was no fridge so no cold drinks in the room and the bar was very basic.

no proper bar in the hotel which was a shame, this would have made it perfect.

limited bar choice on our return from an evening out

staff at bar

clean room, nice bar area and considering right next to a runway very

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

superb food at bar . truly lovely clean room

downstairs bar is so cute and the lobby has a good

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

jacks bar and restaurant has delicious food and good selection of drinks

were friendly, nice room and very quiet, firm beds, nice bar area, complementary massage and drink if you wanted

bar staff friendly

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

hotel is very basic and the wifi comes and goes

location is excellent and ample parking which is always at a premium in london

atmosphere, very attentive staff, wonderful house with convenient parking in front of it

thout cheese) was greasy as if the bread had been fried, so my wife only ate

real ale at the bar as far as i could note

nice menu in the bar for dinner with lots of vegetarian options

great location. comfortable bar and dining area.

in an excellent position with easy 20 minute walk into richmond very quiet but lovely cosy bar area with a warm welcome from staff and fantastic roaring fire

hotel and bar is so quintessential british - it is quaint and close to richmond which is stunning anyway

bar & restaurant lovely with good food choice

bar staff very friendly

the restaurant and bar service was top notch

lovely bar and breakfast area. rooms are very comfortable and well appointed.

in the main bar area were very slow to serve, we had to leave without our appetisers as they took over 3/4 hour

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

great choice of food in the bar and restaurant

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

though

great location - great rooms with great views, comfortable beds and a great bar on the roof.

the staff in reception and the bar were friendly and ever so helpful when i needed advice on where it was best to visit locally

staff, ie: reception and bar staff

also the bar shut pretty early at half 10 was hoping it would be slightly later

great bar and lounge

beer in the bar was flat. my only complaint of the entire stay

friendly bar staff

bar and restaurant had a great atmosphere and very comfortable

food in the bar was amazing and very well priced as was breakfast

the bar area was very tired looking

located just behind the hotel which has a nice bar and restaurant and a small beer garden

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive given where hotel is couldn't be better if

wifi, bar facilities, flight information, central location.

lovely bar and restaurant, when the bar was closed the reception sold drinks and alcohol

excellent bar meal and very courteous bar/dining staff

the staff in the bar were very attentive and keen to please

the bar was great and food was lovely

bar downstairs is great with music and the food looked great

bar down stairs was good and service was brilliant

excellent bar and restaurant downstairs which closed at 11pm so quiet night

that on a friday there is a party in the downstairs bar that goes on till 1am and it's so loud the room vibrates

ar breakfast) great room, bed, service, food, pool, spa, gym)

bar and restaurant was very chaotic, i left and ate a local pub

everything was excellent

there was no chrome cross bar in cupboard so we could not hang our cloths up

the lighting in the bar and restaurant area is horrendous, bright white on bright white walls, no intimacy at all

it is a 5 minute walk away and has wonderful food, bar and rooms

not a lot apart from the bar not open when we required it

not enough room in the bar to sit down

bar wasn t open during our stay and the restaurant did not serve food apart from breakfast

was no bar open for a drink which was a bit of a let down for us with going to watch the

the steak in the sports bar was very average

pool bar closed at time of visit

the sports bar served food and drink at reasonable price's and again the quality was excellent

very good sports bar and food

the children loved the swimming pool and the sports bar food was delicious