when i arrived and friendly female receptionist when i checked out , nice cold drink from the bar , good location , lovely area

the new bar refurb seems to be taking a long time and access to the health club seems to be restricted to

the location great for events in the stadium and the bar area was also very nice

the bar was under renovation at the time, but excited to see the finish results next time.

all bar and catering staff excellent ud83dudc4d

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from their pizza oven which was fantastic

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

good bar and

coffee selection and mini bar is great

the bar was comfy although we didn't eat here the food looked nice

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

bar and courtyard for dinner and beers

30 minutes to get a key, standing at the bar with my suitcase

behind the bar was absolutely lovely showed us our room and was incredibly welcoming

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

the reception and restaurant and bar staff amazing

great bar and dj for a friday evening

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

we actually didn t use the bar or restaurant but they both looked amazing

the location by the river - the bar was fun- the room was well designed

central, clean, quiet. bar is just downstairs so perfect

real ale at the bar as far as i could note

waitress doing breakfast and bar staff

the staff were very helpful and they provided good bar meals

i thought the bar prices where expensive

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

wifi in all rooms please and if not please advise when we book...

i understand the restaurant is separate from the hotel but the room service menu wasn't great

the car parking signs as you enter warning of fines, not the best first impression.

thout cheese) was greasy as if the bread had been fried, so my wife only ate

great bar on the ground floor

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

bar food was delicious

i thoroughly recommend trying the thai food from the bar downstairs

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

the staff at reception, in the bar and in the restaurant were brilliant - helpful and attentive

bar staff very friendly

bar & restaurant lovely with good food choice

the restaurant and bar service was top notch

beautiful decor, bar area and terrace very relaxing

beer in the bar was flat. my only complaint of the entire stay

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

cozy little bar and the shower was excellent

also the bar shut pretty early at half 10 was hoping it would be slightly later

upgrade, kept the bar open for the football, really friendly and helpful, spa was amazing, bed was super

felt so at home christina kindly loaned me a usb converter plug so relaxing sitting in the lounge bar area great breakfast and pat carried my heavy suitcase up and down the stairs so close to town

we are cricket fanatics - went down into the bar to eat and settled down to watch the odi but then the regulars turned up to watch the football

very friendly locals, bar staff, and owner

proper old school local bar with great staff and very welcoming host in pat

also a diverse selection of whiskey behind the bar and its very clean and cosy

restaurant and bar far superior to any other hotel in the area at this price

at the hotel rooms are lovely warm and very clean and most have great views of the grounds the bar is clean and freindly with value prices we arrived early which was not eney problems just left

the staff in the restaurant and bar were also amazing, always friendly, attentive, and positive

international rugby teams stay regularly to train prior to international matches and the bar area is full of photos of past sporting greats who have stayed here including bjorn borg and

great location and the bar prices were very reasonable

though football on in bar we couldn't have been made to feel

the staff at the hotel and bar where lovely and very helpful

the bar is great too and i loved my evening meal, really tasty pub food

friendly staff, lovely room, great bar and

), great location by the station and the room service food was amazing

the bar and lobby were a great place to relax after a busy day day exploring

a complimentary drink was offered at the mini bar next to reception with very attentive staff

room would have benefited from a small bar fridge

bar closed at 11pm

be nice to have a bigger bar area.

great selection of beers in the bar and delicious food

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

bar , service and standard of the room was all top notch

great location for getting around richmond. great bar and restaurant just below the rooms.

bar music below was a bit loud, but then you could just join the bar for a pint

breakfast bar service

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

restaurant and bar area, comfortable rooms with lovely housekeeping staff

free efficient wifi

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

little bit noise and check in on the bar on friday night

lots of places for food nearby, and the bar downstairs is ok

young lady running the bar etc when we arrived at the property was friendly and very helpful, sorted out our rooms and

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

we were informed that there was entertainment on that evening in the bar but it didnt effect our stay

staff were attentive and welcoming and the bar set up was good

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

no bar and bathroom facilities very small

downstairs bar is too plain, need lots of options in food and drink.

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

convenient to underground and airport. good bar food.

the bed was comfy, staff were friendly especially the bar staff..

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

food was great in the bar area

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud83dude3b cocktails were 10/10 there

liked the bar area, restaurant and pool

pros: spa facilities, beautiful room, bar and restaurant was nice, very clean, quiet, lovely balcony overall an amazing stay

staff hospitality bar location

the bar staff could've smiled more

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland build by you

small bar downstairs for that evening drink which also doubles as the breakfast area

a bar of soap instead of the body wash would be nice

rsonal preference) in the bathroom

lovely hidden gem with a bar downstairs to relax highly recommended

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

one night before i go to heathrow good location not far from airport staff ok nice little cozy bar prices not bad stayed a few times will stay

drinks at the bar are quite expensive compared with nearby pubs and we had to go searching for an itm cash point

the bar and restaurant area was really nice and the breakfast was great

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

great coffee and good bar area

however, if you don't feel like venturing out, the food that was being served in the bar looked pretty good, and judging by the breakfast buffet, is likely to be a good choice

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

watching the river with a bottle of red and lovely bar snacks

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the bar and breakfast area are beautifully decorated and the room was wonderful

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

beautiful room and hotel! great breakfast and great bar too.

located just behind the hotel which has a nice bar and restaurant and a small beer garden

the bar area was very tired looking

for a two night stay over a weekend, when we returned on the second night we discovered that the bar and restaurant were closed to guests as there was a wedding reception being held

friendly bar staff

bar and restaurant had a great atmosphere and very comfortable

the rooms had everything we needed and the bar was great for food and

cosy olde worlde bar and five minutes from walk from kew gardens main gate

the bar and restaurant area was perfectly set out and beautifully decorated

as decs)

the bar staff and catering team were excellent

the bar staff make mean smoothies and the breakfast was hot and fresh

however, the bar was fully stocked and we would have felt comfortable calling up if anything else was wanted

the harper s bazaar bar looks worth visiting once music is back on

lovely atmosphere in the bar area

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

for an evening meal it seemed that staff were under pressure a there was only two working busy bar and restaurant

welcoming, clean, happy pleasant helpful staff, great bar and restaurant and location.

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

was superb and the bar and restaurant family friendly

bar had a great atmosphere, location was perfect

convenient bar downstairs serving lovely food and drinks

well considered homely, comfortable- above and beyond facilities (lovely robes , kitchen , great bath) the best pub and restaurant with the (+)apartment was very comfortable, super clean & very well presented & kitchen facilities well equipped (-) only slight niggle with the apartment was the small kitchenette: it was lovely, had everything needed but the sink was too small for some of the (+)apartment, high end furnishings and decor- all beautiful, very comfortable and spacious with kitchen, fridge and microwave

excellent wifi

maybe more options on the bar menu, although i had the warren house burger which was lovely.

a problem for us but there are no bars/shops etc nearby

beautiful grounds and building, kind and helpful staff. relaxing bar area.

bed supper comfy, great breakfast, lovely bar food for dinner

warm welcome from staff both at reception and the bar / restaurant

couldn't fault the room but the lifts, bar & cafe were not very clean

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

spacious comfortable room. quality bar meal. great value.

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

great location, staff and management team. bar service terrific too.

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

was just a great location easy transportation by bus or train, staff were very friendly bar and coffee area was brilliant

concierge brilliant, bar staff brilliant

bar prices very affordable

the bar could stay open longer possibly?

would have prefered if the bar served corona! haha, everything else was great!

seating area in the bar is set up mainly for dining

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

we didn't eat there but the bar area looked great

was exactly how i wanted, bar staff and reception was lovely

the hotel is new, modern, very clean rooms, nice bathrooms, great bar and restaurant with decent food

we loved the bar and restaurant

he whispering angle bar) however the one thing that lets you down is the terrace

for our needs staff really helpful and friendly super comfortable beds a welcome drink in the bar on

wish food and bar hours ran later especially given it was a friday night but all in all there was nothing i was

plus good service from bar and restaurant staff

they now have a small indian restaurant and bar attached

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

large comfortable room with good wifi

no minibar..., but great bar downstairs.

we enjoyed a snack in the bar area

food & service in bar for food & drink very good

and francesco in the hotel bar were great

bar good and staff all helpful and friendly

bar and vending machines if needed

there was a good bar and cafe for breakfast and snacks

bar was still open

food in bar and grill was excellent value for an airport hotel

comfortable room and bed, great bar and food staff very friendly and

food in the bar was brilliant, the portion sizes were huge

above the bar which on my particular night was busy and had music on

the staff are all so lovely from the lovely lady at breakfast to the beautiful bar staff on the night

cording to my sister) and the breakfast was just

fact it had amenities such as the art tv , there was a pizzeria and bar downstairs and the private entrance was the icing on the cake

night bar also comes handy for saturday night

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was a lot of noise until about 1am

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

very clean , great location and nice bar downstairs.

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

great just what we needed for the night good money for value and the bar staff were so helpful they booked us a taxi for where we need to do and was so helpful , i ve

to park, close to work, facilities basic but for what i needed was good, food served at the bar but didn't try, locals made it friendly when in the bar, staff

pleasent and friendly atmosphere. public bar was good.

the bar was great as well

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

jacks bar and restaurant has delicious food and good selection of drinks

bar staff friendly

food in restaurant and bar was below expectations flavours could be improved

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

there was no chrome cross bar in cupboard so we could not hang our cloths up

bar and restaurant was very chaotic, i left and ate a local pub

the lighting in the bar and restaurant area is horrendous, bright white on bright white walls, no intimacy at all

everything was excellent

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could have nipped

when you wake up in the night gasping for a drink but know the bar would be closed

the bar could do with a few extra snacks. as the variation is very minimal

very helpful staff and well equipped rooms which were comfortable. good bar service .

italian girl was amazing and huleio i think his name was, at night on bar 10/10 keep these they are doing you pround

the staff were friendly, and the bar area looked amazing

rooms are good, bar area good, modern hotel with a young vibe

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

great staff...amazing bar and rooms.

comfortable bed with good soundproofing nice bar lounge area plenty of parking close to airport- perfect for us thank

the staff were all very helpful and friendly and the bar area was welcoming and had a daily happy hour too

lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

chris behind the bar was super friendly and helpful and very funny

the bar area downstairs is homely and relaxed

the hotel itself is gorgeous and very modern, and i noticed local people like to hang out at the bar to work even if they're not residents at the hotel

could keep the bar open a bit longer.

good breakfast included in cost, small bar and snacks just right

there weren t any seats available to eat breakfast at but the staff offered to clear off the bar and allow us to eat there, which was very kind but we were happy to wait

though a reduced menu offering only pizza after 11pm, but still that's

bar with drinks and limited menu available for late snacking

staff were helpful when i asked for early check in, all be it was an extra 15 for the 3 hours before regular check in time

rooms very clean . breakfast service was rubbish

and one more thing about this hotel incredible breakfast

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

when i booked it said there was a bar but it was clised

and professional and would highly recommend santos joy katia nathan at reception and also the bar restaurant area justin fenna nebu were that efficient in their job and treating people and a

nice hotel, conmfotable rooms and great restaurant and bar

one of the bar staff had an attitude

food at bar was ok. operating hours not very late 10pm or so. i missed breakfast

lovely hotel great bar and restaurant attached to the hotel highly recommend

location, good bar restaurant, all staff interactions throughout different parts of the hotel were great

excellent bar for food and drinks

free hot drinks at the bar were a bonus too

there was no fridge so no cold drinks in the room and the bar was very basic.

no proper bar in the hotel which was a shame, this would have made it perfect.

larger bar with more variety of drink.

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

restaurant and bar area very attractive and the lunches and evening meals were lovely

a tuesday there was no breakfast, staff available or bar open, but the bed was very comfortable and the pub is beautifully situated on wimbledon common

inviting bar and dining area

nice friendly bar staff on at the evening; quick service and direction up to room.

food / bar good and nice atmosphere

were attending a wedding reception and although it was busy, the bar staff could have been more friendly, especially when the bar was closed at 12

bar staff very friendly

very friendly staff lovely rooms and bar and restaurant were very welcoming

bar staff also very friendly with excellent service

bed comfy good efficient service in both bar &

lots of amenities, restaurants close by and on-site bar which is great

bar is bright and modern, drinks were very reasonable and the room was lovely and spotless

had a lovely bar & restaurant as well

beautiful building, bar open 24/7 for guests

bar is now shut sadly so you can’t nip in for a quick one whilst waiting for you room also our tv

of gins very limited in the bar - this is the only area l can think of that could be improved

a little precarious but they did have a non slip mat & a bar to grab

atmosphere in the bar area with delightful attentive staff

the hotel has a lovely bar and restaurant,and excellent service in every area

cosy, eclectic design to the room. great bar service and welcoming staff.

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the evening

night was a bit busy for the restaurant with booking required, although you could order from the bar or there lots of other restaurants near by

location, boys manning bar handled it very well from busy to very busy at times and still managed to find us a taxi,

lovely balcony and minimal noise, even though bar and beer garden in close proximity

initially felt like i was at the wrong place as the bar is located on the first floor and i expected to walk into a reception of some sort to check in

bar staff were very friendly and helpful

the bar area was full of character and the food tasty and portions very large

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron/board

need a vending machine for soft drinks at night but the mini bar was helpful

friendly staff, good restaurant & bar & coffee bar. rooms spacious and lovely seating areas.

staff, especially the bar staff, cranio , gabriella and costas

food in restaurant very good and so helpful that both bar and restaurant open late even on sunday evening

staff at bar

food in bar downstairs was delicious

nice bar in the lobby

clean room, nice bar area and considering right next to a runway very

superb food at bar . truly lovely clean room