didn't like the fact that most of the tv channels were not working, we had 3 kids and only 1 cartoon channel was working

breakfast was superb and the parking was good value, and there was a free 24 hours gym

think of anything, except the wifi was a bit weak when i was there

my early check in time staff friendly breakfast was great also bathroom got a bath and shower which is

there was lots of parking, and the location was brilliant because it was right next door to mercedes world and a 10

our room was next to the gym so when people were using the treadmill, it thumped in our room.

the gym needs to be improved with a better/more vast range of equipment

parking very busy couldn't get very close but it was raining and everybody wanting to get close to

parking

the free wifi was simple to access and worked well

bar was friendly and the location was fabulous

the staff were friendly, the wifi signal was superb.

that the room service menu was not more extensive and didn t have healthy options for

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

bar and room service closes early

breakfast and eating facilities very

bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

wifi worked well and could work properly at the table

booked the hotel as we wee attending a wedding nearby and requested an early check in

breakfast was great, huge variety and good timings for when you have to be out early

we looked at the menu in the bar whilst waiting for dinner and when we were in the restaurant - the menu was entirely different

i ordered a meal for my daughter on room service which i paid for at the bar

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably good

the bed was very comfy , the room service was good and staff very helpful .

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

breakfast lovely

wifi was poor. i had to use 4g

good value and great breakfast option

location cleanliness breakfast

great staff, lovely room a good location and good gym facility

tv with you plenty of channels, fast wifi, hairdryer

room service responded immediately with replacement tea tray and fresh milk

room and cleanliness were amazing - lovely room and bar very impressive would recommend and will stay

there was a gym but didn't use it as checked in around midnight and had to leave early

food, cozy, service. nice room. decent size. room service option. online ordering.

good tasty food available in the bar and restaurant

very comfortable beds nice bar pleasant decor

had room service too for dinner

happy that the hotel accommodated our request to an early check in

we didn't get to taste the bar but had an array of items in the room that we could purchase

wifi - connection kept dropping in and out kept having to log back in multiply times, wasn't able

location, comfortable bed, wifi signal good

are fab, rooms great and the bar/restaurant was lovely with a large beer garden and plenty of parking

plenty of parking

the gym, swimming pool and spa were all really good

from the bar staff to the waiters and front of house staff, nothing was too much trouble

the outside natural pool the spa facilities and hot tub the staff were very freindly

it's a fantastic hotel for families with kids

love the indoor swimming pool

the gym was shut. we booked it because it had a gym.

free wifi was of good enough quality to stream on laptop

was comfortable with good facilities and quality comfortable bed/linens chose not to have breakfast as we only wanted a croissant and tea

we know the bar is expensive and only usually just drop in for a couple.

driving direction to the reception area parking once within the grounds is unclear

breakfast was only warm with cold scrambled eggs. room service a bit on the slow side.

i really appreciated the hotel s facilities, especially the well-equipped gym, which allowed me to fit in a morning workout during my stay

the hotel wifi doesnt work properly

really comfortable, last minute late check out too which was really helpful. good location

free bed for under 17s, comfy room, late check out

the parking lot is too dark at night, and the signs to exit are too small for a first time visitor

wifi is not secured

garden the pool the room the bathroom the television the staff the valet parking the staff

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable holes

room was very small. wifi extremely slow

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

the lovely magda on the bar was so kind to my son, teddy

wifi speed is pretty good

loves the easy early check in all staff very polite

room was on the ground floor it was warm and clean and we had daily room service

breakfast and location

wonderful breakfast, large choice & quite delicious

excellent location, staff and outside bar area. room was cosy and clean

hotel restaurant and bar areas all to the highest standard in cleanliness breakfast excellent evening dining excellent

location, style, comfort, restaurant & bar downstairs, staff, value for money, pets allowed.

wifi connection was very strong and no buffering

cluding heated pool).

room, pool, staff.

om service) was not great

room service breakfast mixup was not tragic

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

the dinner and breakfast were superb, and the wine matches sublime

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas or coffee, you must get of the premises asap

wifi, its free but doesnt work well, and 4g was intermittent

excellent location, reasonable price, great breakfast

room was beautiful we unfortunately didn t get to use the spa only due to limited time we had but the bar and restaurant was exceptional

pool wasn't open.

great gym

room service could have been quicker x

spa was fabulous

i thought breakfast buffett was a bit poor expected more cereals for kids

the breakfast was lovely and excellent value

excellent parking facilities, great food and welcoming friendly staff

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this was for the

wifi is a little temperamental

a little cramped for our growing kids on a sofa bed in a family room but otherwise great.

staff were so friendly, they were also really good with our kids

rooms are clean, parking is easy, staff are amazing

bed very comfy and breakfast very good a lot of choice and had a nice view of epsom down s

so as a large group with you g children we had the room to enjoy our meal and the kids had the room to stretch their legs location is great- would definitely go

t sure if there was room service for example) could have been very easily

after being moved, as the toilet door would not close in the original room and there was no wifi reception, as advertised

lovely view through bar window

room service did not happen as the night staff didn t collect our card from the door

decent shower, wifi, comfy large bed and everything very clean

the kids loved the events

gym area could have been a little bigger but that was all

by me with proof of email confirmation stating that room rate quoted was including the two kids, they referred me to the fine print

only criticism was breakfast took a very long time to come

we were upgraded on arrival as well as getting an early check in which was perfect as we were attending ascot and needed to get ready beforehand

room service meal was a good sized serving and good quality. excellent vfm.

wish the gym facilities were better and there was a pool. perhaps some more spa services?

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

a spa or a massage facility would have been nice for tired travelers

unfortunately we weren't able to access the gym as it was closed for renovation.

perfect position and great breakfast

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

it is spacious, clean and comfortable, great breakfast & evening meals at the restaurant, and the staff are very helpful and friendly

gym was clean and useable

really great other than the add-on of 5 pounds to my room service meal for something they called tray

at the restaurant side, we had kids pasta, butter chicken curry and pan fried salmon

quite, early check in, long breakfast hours. good breakfast!

bar food was ridiculously expensive

were traveling with kids and requested for bathroom with bathtubs

kids can diner free with mom and dad

didn't like having to return in the evening with the kids to find the room windows open

the gym and pool here, gets me out of my room and doing something productive when i'm staying in

the heated pool was wonderful

good location and good choice of dining options. spa good

list of all your drinks for the room service , i would a have ordered more if i could see your full selection

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

fantastic location and great to have free underground parking.

good bar and

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

no room service request card in room