didn't use the wifi. liked the coffee machine in the room,

it wasn t something they really had on their room service menu but they made sure i got them anyway

meal in the restaurant was excellent rooms were clean and comfortable with good facilities parking was easy staff friendly and helpful great location with easy access to town and train

excellent parking facilities, great food and welcoming friendly staff

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

wifi not set up on tv so had to reset each time to be able to watch netflix

very crowded at times (especially during family time in the pool when all the grown-ups without kids would go outside)

tv didn't work well - apps such as netflix doesn't work as can't connect to wifi

friendly and efficient staff. lovely room, excellent gym and pool.

a, gym & pool) and helpful staff

the hotel itself is outstanding set in it's own grounds with parking - a godsend

wifi was unreliable

room service experience not good after arriving late settled into my room and wouldn t take my

thout cheese) was greasy as if the bread had been fried, so my wife only ate

the wifi was very slow and unstable

the bar is stunning - great to wind down in after a long afternoon at twickenham

and the restaurant and bar a is great

the location by the river - the bar was fun- the room was well designed

we actually didn t use the bar or restaurant but they both looked amazing

great bar and dj for a friday evening

staff kindly gave me a late check out so i could rest a bit more

to order room service you first have to download an app onto your phone

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

the wifi access is unreliable.

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

i really appreciated the hotel s facilities, especially the well-equipped gym, which allowed me to fit in a morning workout during my stay

wifi was awful

early check in & late check out without charge

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

m) we must ve had 4 different staff knock on the door to clean

spa pool didn't work that day, because of a broken window

the admission to the gym / pool was nice

gym access in particular was outstanding

delicious room service meals

over the room service

gym is a bonus too

good wifi

the convenience of having a restaurant and bar in the lobby was great

the bar and restaurant are good, too

signal was not good as wanted to do some work and the wifi was mostly inactive.

the room itself was fantastic; super comfortable bedding, a great bathroom, good wifi etc etc

wifi was patchy

hotel

fantastic location for kew gardens and on site parking a great bonus

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

r my kids)

free wifi

no free wifi

in fact one of the nicest hilton s we ve stayed at, gorgeous cosy pool area, amazing food, fantastic staff, will definitely

all facilities, in particular the restaurant, the pool and the room.

breakfast was very nice and tasty,front office team and reception are very helpful and friendly l

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few beers

i am a computer wimp it took me a while to log into the wifi

i had a great breakfast stuff are very friendly an helpful we love it with the kids

the bar and restaurant area was really nice and the breakfast was great

bed is small for even 2 kids, 12 and 14

perfect room, with generous breakfast

phoned to let the hotel know that i was coming early & to request an early check in

ailable for a fee) was a great plus for those driving

wifi was excellent too

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area - especially when checking in in the evening

fantastic place to stay tastefully done throughout and the restaurant and bar is perfect.

the outside bar was wonderful a great place to sit and relax after a long day of sightseeing

each and every one of them from the check in to the bar and restaurant, to the night manager

+ the hotels restaurant, bar and beer garden welcome guests with a very nice and warm atmosphere

nice room and good gym. well located few meters from the tube.

gym was a bit poor, heating not working there, remote control didn't work, no music

24 hour access to the gym could of done with a swimming pool, but overall very good

think the only thing i would say here would be the gym

i loved the rooms and the gym.

the pool and the gym.

very helpful late check out friendly and great food

breakfast staff, cleanliness off the pool, breakfast selection, location, room standard and size of bathroom, housekeeping, overall

pool could be a smidge warmer, parking sign needs to be bigger from the main road

room service not great

we had two adults and two kids under 5 staying in the double room with a pull out couch so we expected it to be tight but it

laundry service was quite expensive, so there is a reasonable and good laundromat close by as well

staff were very welcoming and very friendly to us, breakfast was also very delicious

great choice for breakfast you can help yourself to hot drinks at any time, we'll stocked bar in hotel lobby

wifi fast

service was impeccible and the 'smart room' was great, as was the spa and other facilities

beautiful bathroom and gorgeous spa and gym area and facilities

the breakfast was good, the food was good, room service was great, the mini bar is fantastic

like my stay @rafayel hotel & spa the location is really nice

room was spacious and neat, wifi is quite strong and fast, toilet is plenty of space, modern control panel in room

lovely staff, fab wifi, comfortable beds, perfectly located near hammersmith and its apollo

gym is also great

room a bit small wifi not very strong so kids struggled to use tablets

great facilities. the breakfast room for kids was an amazing idea. breakfast fab. bar gorgeous.

receptionist maria was very friendly and helpful, making sure we had an early check in and showing us around the facilities

room service was really good so the room was always clean

pet issue with me having people

and effective but, apart the guests, it's also used by the staff for transporting to/from the laundry all the linen, towels etc

having two interconnected rooms was great and allowed our kids to have their own space

the room contained very modern and useful features: sound bar with bluetooth capability, access to the tv's hdmi ports