parking safe and easy, bed spotlessly clean and comfy

very comfortable beds nice bar pleasant decor

also great breakfast

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room that i sent for my partners birthday and i was kept in

bar area very cosy to enjoy a nice drink and some chippies

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable holes

and the wifi worked perfectly

the parking lot is too dark at night, and the signs to exit are too small for a first time visitor

the wifi is excellent

the gardens, the extras in the room, friendly staff and easy parking.

parking was close to the

definitely will go back and will play golf next time as course looked superb

great facilities, accommodating and welcoming bar staff

parking conveniently wasn t always easy, but assume it was oversubscribed due to a golf event

spa was lovely as was the outside pool

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

and very kind to both myself and the dog especially the food and beverage manager and and the bar staff during lunch the following

the lovely magda on the bar was so kind to my son, teddy

the wifi was fast and worked without problems

me that i should have already checked out when i had an agreement with reception i could have a late check out

location, nice bar and food, really good breakfast, secure carpark handy for work vans

can t fault it. appreciated the free parking and wifi with no hidden extras on your bill.

room, great location in a very pretty town with lots of restaurants and boutique shops, great wifi connection

the room is clean fresh and modern, no issues with the free wifi

wifi worked well

excellent location, staff and outside bar area. room was cosy and clean

breakfast and location

the food was delicious and the bar drinks were excellent

hotel restaurant and bar areas all to the highest standard in cleanliness breakfast excellent evening dining excellent

wifi was a bit dodgy.

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

was disappointing that some other guests took parking spaces designated for ev charging when they were not in an ev vehicle

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

lounge bar could have been a little bit more upmarket however they are i'm the middle of a refurbishment

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air con

no swimming pool only a hot tub.

didn't like the fact that most of the tv channels were not working, we had 3 kids and only 1 cartoon channel was working

extra comfy beds, beautiful decor throughout and fantastic food at bar and restaurant

the food and location was perfect for me. the spa and gym was top notch too.

spacious and lovely breakfast

pains to make sure there was enough food my vegetarian gluten intolerant daughter could have for breakfast

a huge thanks to sophie

great pool and good little gym!

been before i love the comfortable bed and room and use of spa area - breakfast is good

disappointed the spa was not open.

the gym/gym facilities could be a bit bigger

the steam room was under renovation. so we didn't really use the spa as it was just a pool.

the laundry was not returned, bad service.

breakfast

spa and pool amazing and kids

from the building, cleanliness, staff,gym, was absolutely amazing

30pm on the play ground, outdoor gym, football pitch and large outdoor grass areas

ended up parking on the other side of the hotel away from reception as main reception on arrival wasn t

they rectified it in time for kids bedtime so it was ok

lovely swimming pool and good gym

had air conditioning, ice machines, toiletries, robes, house shoes, wifi, a comfortable king sized bed, it was clean, and a restaurant inside the hotel

i made use of the gym fitness centre on level -1 which was ideal

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

great gym!

club lounge was great - staff member fantastic and at reception we were offered a free late check out due to our flight times having changed due to the situation in the middle east

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

the lack of gym

comfortable and the kids like the room and comfort of the bed

standard check in time, the front desk staff was keen to help us to get the available room on the early check in

comfy bed, quiet sitcom, tasty breakfast, good wifi, usb by the bed

room service meal was cold and tasteless.

spa products from evelyn & crabtree delightful

location is fantastic too as was the very late check out we were able to have

nice to see a hotel no longer charging prohibitive amounts for wifi

free wifi

staff, met on reception with drinks and cookies for the kids

the gym was great and the equipment was class

was extremely comfortable, welcome cookie was much appreciated by my son and the late check out time for the half marathon runners sealed the deal on an excellent

staff were very helpful especially laura who was on the breakfast reception and made sure my poached eggs were cooked the way i

staff were so friendly! lovely bar and breakfast.

the only thing missing was the shoe horn and laundry bag.

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

great hotel but poor hotel wifi connection and very bad mobile connection

wifi is a bit slow

only thing i didn't like was that the bathrooms are not accessible at the gym

wifi access was'nt good

the runway bar is great

they also offer a guest laundry, which i didn't investigate but could be useful for the

distance to heathrow terminal 2 so convenient for early morning flight, comfortable bed, good wifi, quiet room, friendly staff

just tiny details like laundry bags, being given bottled water daily, shower cap.

we used the spa facilities

a well equipped gym and nice hydro pool and steam/sauna

it also disrupted their electronics and their wifi, which

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

room service was outstanding food still hot the spa was very clean and relaxing had no issues what

room service stops too early

spa , spaces big hotel.. a great hotel to be in.

the kids room was smells bad

also the spa facilities were perfect

breakfast had a great choice of food

to call room service for over half an hour, no answer

and helping with an early check in too

u don't want to run outside near an airport

gym is outdated but it does the job

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

wifi could be improved although it s so great to be able to make full use of the smart tv which

very nice room. comfortable and loved that it had room service. very nice for the price.

they accommodated an early check in for us

as expected the kitchen/room service was closed

booking you get an email saying there may be a charge for early check in

the breakfast is wonderful and plentiful, offering a rich variety to start the day

cleanliness friendly staff accompanied early check in.

view of the runway was amazing. sports bar was very comfortable with friendly staff.

we used the gym which is very good, you need to have access to it added to your room card

the information was inaccurate regarding 24 hours room service

it had a lovely adult and healthy kids menu

wifi could of been a little faster but it was usable

the gym was good for an airport hotel!!!

for those that needed to wash there was laundry facilities available

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

great breakfast and wifi completed our pleasant stay

late check out was available if needed which suited me as had evening flight the next day

the gym was well equipped and i was able to use it walk off the jetlag

a longer late check out would have been good. they did allow one hour which was appreciated.

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

great, gym good

the front desk staff were great and allowed me an early check in as a room type i had booked was available

having ev chargers at the hotel was very convenient

i'm honest, the only thing i didn't like was not being able to order food at the bar - you can only order at your table and get an automatic 5 surcharge on top of the cost of

limited options for kids on both the breakfast and dinner menu.

the pool, decor and location

when we called for room service, we were told we couldn t get it because there was one person on duty

limited options for dining with kids and pricey.

wifi was good

shuttle bus too expensive; wifi didn t work.

spa the bar, the food, the staff, the whole look of it, ive actually writing 4 reviews in a row as

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would actually eat

a family room, it had a bar fridge which kids could curiously open and play with and charge to the

nice hotel, with good vegan options, nice rooms, strong wifi signal and great vegan food options

they brought over treats and even gave our kids a ball to play with as they were getting a little fidgety

and then my laundry which i left in the bathroom they all got soaked and

it was a good night stay for the kids and us. helpful staff.

they allowed early check in. the breakfast was great

was great, breakfast was excellent as well as free , free wifi throughout the hotel, 10 minutes away from

accessible by short bus ride from terminal 5, it has a wonderful pool, sauna, whirlpool, 24 hr gym, great staff, delicious restaurant for a breakfast buffet and dinner

food is good... my kids love the pool..

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

spa ally smaller than expected

and our older teen kids) in one room

were looking for hotel with pool and spa

gym and pool facilities are great, especially the heated outdoor pool

comfortable large room , lovely spa facilities , pool is a decent size, lots of parking

we had a room service and the food was exceptional

wise the bathroom was a little smaller than usual, but because we used the spa facilities to shower in it didn't make too much of a

swimming opening at 4pm .. not obvious when booking , kids very annoyed

kids loved the pool!

late check out time

also, the staff who served our room service was friendly and excellent

we found old crisps under the bed and a kids sticker on the draws both not ours,

early check in.

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive given where hotel is couldn't be better if

there was room service and the food was pretty good

room service is delicious, and you re even given a complimentary bottle of water

supposed to be 24hr room service oh sandwich and ice

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

r a fee)

location on the bus route from heathrow; early check in

location perfect for early check in at heathrow

great choice of food in the bar and restaurant

noisy restaurant. allowed kids to run around screaming.

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta- even more helpful and lovely

clean room, nice bar area and considering right next to a runway very

the restaurant and bar were closed for food and drink but room service was provided

good wifi

nice bar in the lobby

if there's the a little play room for little kids that would be fantastic .

really made my kids feel special and really firendly staff, great breakfast.

also i was not happy to be charged for wifi in

happy about the bar service charge

the gym was excellent with a great selection of equipment

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

late check out include in the price

good wifi & tv

lovely bar staff

the room, the bar the staff the location and the locals were all very welcoming