the wifi was fast and worked without problems

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

scruffy exterior , noisy with kids running about

nice vibe at the bar area and friendly staff

room was on the ground floor it was warm and clean and we had daily room service

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

we had 3 kids: 5, 9 & 11

the food was delicious and the bar drinks were excellent

lovely breakfast, great view, very comfy bed.

the beds were so comfortable and breakfast was great

n

swimming pool and having pre-dinner drinks outside on the beautiful terrace overlooking the gardens

looked on website regarding pool and spa

wifi is not secured

spa / pool was closed as winter

the staff was lovely and accommodated early check in

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

nice that there s a bar too and noticed there was room service for breakfast in bed

of parking, really friendly staff and fantastic evening with live music in the bar

very comfortable beds nice bar pleasant decor

while staying there a group of guess we re running around with their kids for over an hour through the bar, lobby and elevator

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

clean and really close to terminal 5 where we had to be for an early check in

excellent location for airport access. comfortable bed and the option of a late check out.

and new post covid management have sharped in up with a clear policy /pricing on early check in /late check out

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

the fact that kids were not allowed in the pool due to hydrotherapy was a let down.

having free spa pool access.

loved the place in totality esp the really friendly effecient staff.. and the spa was fab!

room telephone - could not get answer from room service had to call reception

the swimming pool was fantastic and we loved the gym facilities too

perfect location, friendly staff, excellent amenities, wifi , comfortable bed

heating got very wet at golf tournament and couldn t dry clothes tv remote did not work took 2 hours for batteries to be

plenty of parking available

me and my son loved it here thank yous breakfast excellent ud83dudc4c pool excellent ud83dudc4c parking great would come back

location restaurant has huge kids meals

club lounge was great - staff member fantastic and at reception we were offered a free late check out due to our flight times having changed due to the situation in the middle east

wifi excellent

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

comfortable room, fluffy towels, fluffy pillows, great room service

comfortable and the kids like the room and comfort of the bed

the only misunderstanding was that the gym belonged to the other hotel next-door

gym cost 10 gpb

off a long air flight from western canada and the hotel allowed early check in

breakfast need to be better

the gym was nice too although a little

to get to from the terminals, and early check in from our long flight

i got room service which was pretty good

wish the gym facilities were better and there was a pool. perhaps some more spa services?

nice to see a hotel no longer charging prohibitive amounts for wifi

check in easy, food available and everything was clean and new, great tv choice and wifi

the runway bar is great

the runway bar was fantastic with views of aircraft taking off and landing

of course would recommed the runway bar for the great views of the planes landing and taking off while sipping your favourite

a gentleman called kevin, who brought our room service, was lovely.

check in, quite room late check out, shuttle bus to and from hotel to airport, tea and coffee with biscuit, good

paying for the airport transportation and wifi.no breakfast included.

we travelled with our pet and they were fantastic we ordered room service too ot was fab

the room was clean and the wifi was wonderful

gym facility could have been cleaner

could have been a bit clearer at check-in, that one had to go next door to the holiday inn for a bar and

the laundry was good but only without the detergent...we have to shop for it.

great breakfast and good size room

decent restaurants and bar next door and room service from the restaurant

reception and room service hardly picked up when called from the room

pounds per person, each way and kids are free with a limit of 2 kids per paying adult)

we had kids with us and when we first entered our room the pull-out couch was out and made up for the kids

room service was fantastic and quick

great food, particularly the room service dinner we had and the buffet breakfast

very kids friendly. the staff were amazing. the location is wonderful.

great breakfast and wifi completed our pleasant stay

hotel close to the airport, staff were very helpful, parking was very easy, and the small gym was a great benefit while waiting for the flight

clean place and good wifi

wifi system needs to be improved

clean good sized room with a nice bar and restaurant

ds free) 10 - taxi was quoted as 25 one

comfortable and big a room. was warm. nice breakfast. clean.

great cooked breakfast and a nice large

being kept awake all night with laundry

d the kids) needs

the comfortability and the fact that my kids were also pleased with it

i was upgraded to a huge room! breakfast included. highly recommend

great decoration + quick room service

room service arrived really quickly

i had traveled for 20 hours and arrived early but they kindly sorted me out for an early check in

got early check in which was much appreciated

we brought the kids as they love planes amd what s view we got they absolutely loved it

cost) also the wifi was good

the meal in the bar wax very good

kids friendly

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

great well stocked breakfast

breakfast was lovey lots to pic from , also very friendly to kids

, breakfast was ace what a choice, for such a large hotel it was very quite

confusion over simple bacon buttie for breakfast with room service.

the gym, pool, sauna

breakfast was very good value (kids under 12 eat free)

the pool was also a hit with the kids

the spa and pool were lovely!

the perfect place to stay before or after a flight, with the bonus of gym and pool facilities

breakfast

love the room and room service food. and the breakfast was fantastic.

avel free airport zone) free wifi early check in was possible

breakfast free local bus

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

swimming would have been great for the kids

were spacious, comfortable and clean the food was excellent, and the manor lounge/bar lounge was great

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

beautiful grounds, great spa/gym on site and although i didn t use the restaurants they looked excellent

room was superb as was the breakfast, gym and spa ... fautless !

we had a good combination of relaxing in the pool/spa area, working out in the gym, playing air hockey and enjoying the charm of the hotel

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

bar was friendly and the location was fabulous

good wifi and parking

that the room service menu was not more extensive and didn t have healthy options for

early check in

spa ally smaller than expected

lack of choice on room service after 10pm

chicken masala top shelf, even at 10pm via room service

the bar and food facilities were excellent

comfy bed, good wifi

available wifi, convenient to heathrow and the underground.

free wifi was provided throughout and considering how immediately

easy to access, a self-service laundry, price was great.

for those that needed to wash there was laundry facilities available

to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival

really big rooms even with 2 queen size beds still had room for kids to play

very spacious and comfortable, great food and gym!

also, the staff who served our room service was friendly and excellent

they sorted out my late check out quickly and the parking was convenient

property has a gym and a pool

massive tv. great surroundings. gym and swimming pool. nice room and bathroom

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed to be put back on my

enough machines in the gym - missing basic ones like lat pull down, leg extension, seated row

the bar is nice and the staff are helpful

revise room service menu. staff friendly and helpful.

you for a lovely stay, thank you for the complimentary late check out, and the bag storage

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

staff at reception and room service were friendly and helpful

early check in.

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

location perfect for early check in at heathrow

available facilities including gym, reception and early check in

available facilities including gym, reception and early check in

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

small but adequate gym with high tech equipment

the restaurant and bar were closed for food and drink but room service was provided

room service every day

great wifi

no room service

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking space on

couldn t sleep because drank people coming back from the bar kept waking me up

room service was good and very happy with the fee for a late check out

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

weekend breakfast doesn t start until 8am, nor does room service.

stronger wifi signal. most locations now have average strength vs really good coverage.

the room was amazing. the very friendly welcom and early check in was realy great!

plenty of on site parking

welcoming and plenty of parking , rooms were immaculate

in the room water stained and torn, previous occupant's soap still on top of shower, wifi not operational

stayed at external lodge , great room , parking and food

and my children got a real kick out of being driven around in golf buggys

otto, the golf cart driver and bike tour coordinator, was simply outstanding

tv was at a strange angle on the wall and the gym wasn't brilliant.

the room, the spa, the breakfast. the location amazing hotel

kids club ok could be more central

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

modern, clean, excellent breakfast, friendly and accommodating staff, good value, location.

we had fish and chips room service at lunch and dinner in 1907 restaurant both were delicious and really good social

great selection of food for breakfast

well appointed gym

nice meal in the restaurant with free parking facilities too

had some issue with wifi, but it was fixed as soon as it was possible

location, the bar , the food.

also, the wifi in the room could have been stronger

the welcoming staff, the great bar and pies, spacious and very clean room.

late check out include in the price

a nice lobby bar for a few drinks

very central directly opposite the castle and close to all the shops and bars

lovely bar with great service

was told when i checked in that i could either give card details for room service or pay as i went

we were accommodated with late check out and were able to store luggage there for a few hours after check out

location, great reasonably priced parking, friendly and very helpful staff free wifi and bar with tv for world cup,

the prices at the bar were very high .

staff are friendly and we got a late check out

a late check out at 2pm being ihg members as taking part in the triathlon, which was agreed online

appreciated the free wifi

breakfast was great and lovely to sit in the dining area which overlooks the thames

the spa treatments were 5 stars and the area very good

breakfast was excellent

gym was partially out of service

the spa wasn t open