having to pay extra for use of the pool

the front of house staff were very helpful and friendly, bed is comfortable :) late check out.

the wifi was very slow for some reason and so was not worth using.

superb, quick and fantastic quality room service

awesome location, great bar, great gym, great staff

the proximity and quality of the gym.

wish there was a mini fridge in the room when travelling with kids here.

list of all your drinks for the room service , i would a have ordered more if i could see your full selection

the reception, bar area was spotless and pretty modern

the staff were so helpful and friendly. the pool was clean and relaxing

no drinking water in the room but was immediately provided on request to bar staff

ntleman working day in the bar and serving food in the eve was exceptional) lovely ladies during the day too

good wifi, large room

away - cosy room with everything you need, including a well stocked tea station - restaurant and bar are lovely

good breakfast, decent wifi

the breakfast was very nice, and lot to chose from

good fast wifi without login details - nice wedding venue that is exclusive to the party - good food and

you can swap room service for a glass of

a secure wifi network would be better. unable to work in the evening.

able to use the bar when we arrived because of a wedding and second bar not open and not allowed in lower bar in

friendly staff and fantastic pool for us + kids

to leave very early sunday morning the staff went out of their way to make sure we could get some breakfast and popped an extra thing or 2 out for my daughter

warm despite turning the radiator down although this didn't affect us there was no lifts 5 room service charge

the spa and gym

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

great from when we arrived to when we left always on hand if we needed anything, the food and the bar area was great

room service knocking at my door when i was sleeping after booking to leave hotel at 2 pm .

friendly reception, room was just what i needed and all set up for me and my kids.

like the washroom are high enough so kids find it difficult to split after brushing

i had room service on my second night, a club sandwich and fries

the gym needs to be improved with a better/more vast range of equipment

room was clean and comfortable, little bar for a quick late night drink, friendly staff

around the hotel were fantastic and the hotel was great clean, comfy bed, free parking, free wifi and lovely

small bar at reception, a pint of ale was much appreciated

gym was closed due to the covid-19 situation but was understandable

also no room service

o' you have to pay)

paying 10 per night for parking!

very nice to be able to book a parking space in a difficult place like dorking

food for room service

breakfast was very nice too

breakfast, did a wine tour and it was great, did a walk the next morning

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas or coffee, you must get of the premises asap

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

wifi, its free but doesnt work well, and 4g was intermittent

wifi in room was a bit clunky

wifi was slow, ended up switching to my mobile phone to tether as that was faster

the wifi worked intermittently in my room.

plenty of parking onsite

the wifi sign-up wanted to know too many personal details so i didn;t use it.

the bed was comfortable and good wifi on site

with wifi and tv

late check out on monday meant we could have a very relaxing morning

to get there and it would have been nice to have quiet time for residents in the outdoor pool of an evening

the staff was amazing even though they was having wifi issues they was still friendly and professional my boy loved the sweet tray

was in a really rural and peaceful area, the room was extremely comfortable and the breakfast and restaurant were excellent

the food served in the restaurant for the evening meal was superb as was the breakfast

very good restaurant on site that is very good value for money, well stocked bar and comfy fireside seating

room wifi very weak.

the wifi was good and the bed very comfortable

wifi is locking out all the time

noisy/ poor wifi / staff not interested /

comfortable, very helpful staff, excellent breakfast with good food ordered from the bar mid day and evening

good control measure, very clean and comfortable room and 'take-away' room service was efficient and surprisingly nice

barges room had food all over the floor kids throwing it and it hadn’t been cleaned up - and they ran out of butter on a saturday am

sky bar is amazing! really cool hotel with an amazing style/design

wifi / internet access is good enough to work

restaurants and sky bar had great service, food and drink

no fridge or bar in room

the tv wifi signal was not that good it kept freezing

room service delivery charges

gym is 24 hours & free to use/access with the room booking- small but nice & quiet with water

well appointed gym

nice meal in the restaurant with free parking facilities too

did not like that i had to pay extra for parking because i booked through a third party website while parking is free if i had booked

location for us, we played a couple of golf courses near by

small rooms but prefect for a few nights well equipped with connected tv, wifi and dab radio

lots of free parking, good wifi and a really comfy bed

and welcoming staff (i d arrived exhausted after an overnight flight and they quickly got me an early check in) (+) we called to ask for possibility of early check in as we been in haslemere a bit before time we planned (and was very hot on the day, (+)staff were super helpful throughout. managed early check in at 11:45 for me. wonderful room. (+) they offer early check in and early check out online which is convenient as not having to queue up

beautiful design of the room and restaurant, helpful and friendly staff, free parking

the staff were nice and the location was great. lovely sitting outside in the bar area.

my partner felt like she was being watched in the gym

quiet location, easy to to, lots of free parking, room quite large, good facilities and clean

we had sandwiches from the bar as we had a big lunch earlier and these were also excellent as was the wine list

breakfast service was dreadful

the gym was stressful. weights all over the place but i dealt with it

2 rooms for our guests, they love the setup in the room, bed was comfortable and the facilities, gym and indoor pool was exceptional

breakfast was great. the staff were awesome. wonderful stay.

wanted a relaxing swim but got to the pool and it was full of lane swimming lessons and kids

the food choice on room service is also very limited and maybe a bit overpriced

the restaurant was very good and the bar area was phenomenal

the bar staff were really friendly and helpful

staff were brilliant ,we were there for a wedding and the young boys behind the bar and the manger went above and beyond to make everyone feel

real ale in the bar obviously does not sell very well as the pint i had was vinegar.

could do with more people behind the bar when busy

a perfect place for kids

open air parking

it's a fantastic hotel for families with kids

get yourself into the spa even if it's for a swim or to sit in the hot tub

the room was very nice and clean. the staff were great. gym is very well equipped.

very reasonable bar prices and for food and efficient friendly staff

they welcomed us at our late night arrival and their bar was open even later

that the room service menu was not more extensive and didn t have healthy options for

free parking and wifi

bar was friendly and the location was fabulous

pool restricts children from using it apart from between 8am-9am/ 4-6pm which are right on kids meal times so basically really unhelpful

access to the spa facilities was wonderful, we were even allowed to go over on our checkout day which was

wifi was not optimal in my room. everything else was great.

breakfast, grounds, swimming pool, helpful staff

lounge was small and full of kids gave vibes of a wmc and there was alot of local people not stating at the hotel using the

bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

room service was good and very happy with the fee for a late check out

great location. nice setting. polite and friendly staff. good bank of ev chargers.

wifi worked well and could work properly at the table

ev charging points. character, large rooms

instead they upgraded my room to a massive four poster bed with a larger en-suite bath with spa jets

bed very comfortable - good shower -room pleasantly warm. plentiful accessible parking.

great price great service parking, just off main routes and lovely breakfast

especially loved the alarm on the door so if the kids got up and tried to escape in the night it would go off

especially loved the alarm on the door so if the kids got up and tried to escape in the night it would go off

good tasty food available in the bar and restaurant

very nice room. nice outside bar area and very pleasant staff.

a where i'm from) which was nice and very enjoyable

room service was prompt, efficient and very tasty

and the option of room breakfast room service