having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

delicious room service meals

and the breakfast was also so nice, would definitely stay again

time for breakfast but location perfect as i was attending a business venture actually in one of the

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

staff kindly gave me a late check out so i could rest a bit more

room, large comfortable bed, fridge, wifi, tea & coffee

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel easy to find

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

the gym needs to be better for weights training

hotel isn't kids friendly and the first desk workers aren't pleasant

one we booked for 2 adults and 2 children also did tell them about kids age

free wifi

good room. excellent breakfast. very polite staff.

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

we actually didn t use the bar or restaurant but they both looked amazing

great bar and dj for a friday evening

we stayed one night with 3 young kids and then the 2nd night just as a couple

great location great staff - especially the bar lady from ukraine

i specially picked this hotel by filtering for swimming

room wasn't until 4 30pm , pillows , room service took over 1 hour

more choice for breakfast buffet

times for kids is strictly only between 9am and 11am and 4pm and 6pm

we don t get to leave the kids, and the staff at the hilton syon park made our time away extra special

this was still more than acceptable - cleanliness and room service are impeccable

the car parking signs as you enter warning of fines, not the best first impression.

hotel is very basic and the wifi comes and goes

room wifi was a bit patchy

parking is excellent

pected on a saturday morning) & the pool during kid hours is loud as you could expect if kids playing, it emptied out after a short while & we were lucky for some hangover friendly time

i had a beautiful room, great gym, welcome spa facilities, and a short walk to local restaurants

the stay was great, the spa was lovely and the staff really friendly and helpful.

staff, ie: reception and bar staff

wifi was not working and front desk unable to help solve the problem

mple) and the sole staff member was busy with a demanding customer so it took

had to queue for a second key card to gain access to the gym in the morning

reception service is warming. room service is also good.

clean and comfortable, decent gym, great food

breakfast was very nice and tasty,front office team and reception are very helpful and friendly l

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

there is a laundry with washing machines and dryer available for a small fee which we found

food in restaurant and bar was below expectations flavours could be improved

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival

free wifi was provided throughout and considering how immediately

as we left early for our flight we did not have breakfast

the lighting in the bar and restaurant area is horrendous, bright white on bright white walls, no intimacy at all

staff were lovely spa facilities amazing decor beautiful

for us, it was perfect. the pool facilities are very relaxing.

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use

the pool was nice the sauna was not that hot as expected

actually sets bar very high for other novotel properties

early check in was accommodated with a smile

check in staff were brilliantly helpful and not only facilitated an early check in, but also upgraded my room

ticked all boxes. wife and kids loved it!

location. parking. staff. very comfortable.

fast wifi

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

and horses was excellent, the location, the room, the bed, the bar, the breakfast service, the parking and most of all the staff, they were nothing short of outstanding

breakfast excellent value for money and catered for both children and a fussy vegetarian

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

i thought breakfast buffett was a bit poor expected more cereals for kids

extra of 10% off the food we ordered, a free drink if we used the wifi and our dog was allowed in the bar area which meant we could eat all together

i noticed there was a tiny apple and an orange on the kitchen table - i thought had been left by the previous occupier

clean. had a good kitchen, very spacious. two beds. good quality sound on the tv. no complaints.

which was a bargain) plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc

a few negative reviews i was very apprehensive bout goin to this accommodation as i had my 3 grandkids and my daughter with me on there 1st trip to see the sights in london but after speaking to

property was advertised with breakfast included

good location, late check out and great breakfast selection.

free wifi

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking space on

no room service

silver status perks late check out

requires internet access in the first instance to open an email with access

one more thing: ask specifically for free wifi pass, as stated in your booking com reservation, as the internet vouchers are actually not

friendly staff, good restaurant & bar & coffee bar. rooms spacious and lovely seating areas.

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

excellent breakfast. early check in. quiet after a long flight.

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

available facilities including gym, reception and early check in

you for a lovely stay, thank you for the complimentary late check out, and the bag storage

slow dining room service. once it came the food was great.

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

the hotel staffs from reception , foods and bar

wifi, bar facilities, flight information, central location.

would be nice if they can provide a play area for young kids

reception staff were brilliant and managed to get us an early check in after an overnight flight

we had all our bags and two kids below 3

clean , location , late check out

�bY

ly 2 lifts go to level -1)

room service very expensive

the whole ambience of the lobby and bar areas was great and was decorated for the christmas period

location restaurant has huge kids meals

buffet breakfast options were very limited and there was no variety in that

hotel was clean and a good gym room

very good sports bar and food

good room service

t you can get a cheaper deal in town for a massage

equipped gym, nice restaurants, lovely area around the swimming pool

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

i was checking out, there was a bar charge on my room even though it wasn't mine

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely bed & bathroom & offer to provide any

liked th free breakfast in th morning and the free wifi including all the places to eat around the area

great location, lovely staff nice modern clean rooms and breakfast fab

clean decent sized pool/jacuzzi sauna steam and gym

right near the airport, really nice gym and pool. great for the before or after a flight

beautifully appointed room exceptional customer service lovely pool/sauna caluccio's restaurant

there was a noisy group on the floor one night. sounded like college kids. :)

gym and swimming pool kept clean and crowd was well controlled

steak and lobster was delicious as always and the breakfast room service was wonderful

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

luxurious comfy bed, spacious room, and bathroom. helpful staff. good wifi.

overal the hotel is extremely easy to find with a great bar and restaurant - breakfast is plentiful too

had dinner at the hotel and was pleasantly surprised - kids menu was great and we all loved our food

gym could be better equipped

think the only thing i would say here would be the gym

and francesco in the hotel bar were great

bar good and staff all helpful and friendly

also, i asked for a late check out which was again accommodated by the reception staff

the facilities are beautiful and the bar had amazing food at good prices

t no attendants apart from a couple of little kids behind the counter talking to their mothers who were having a social time in the gym)

great value and room service timely and pleasant

kids friendly

comfortable beds, good shower and good wifi

location for the purpose of the visit, excellent friendly staff, fee parking, free wifi and a nice pub

also the breakfast was very good and tasty

very nice breakfast room is bigger than i thought there's kids playground

the staff were extremely friendly and helpful, the food was good - excellent breakfast

room, bed, room service dinner and free room service cooked breakfast were all of excellent quality and

no hot water in the shower - breakfast not very assorted - no laundry service

friendly courteous staff. wifi excellent throughout. plenty of hot water, stable temperature.

quirky touches laundry room with iron. 10 early check in suited our needs :)

lovely as always! staff and breakfast is great building and decor is cool!

small bar and restaurant

proximity to terminal 3. the bar to watch the planes.

excellent sky lounge bar on top floor and fantastic little gym on reception floor

the gym had everything ywe needed

the runway bar on the 14th floor was great too

the rooms are very convenient and the bar upstairs has great views over the runway

food prices were far too high in the bar area

got to use the pool and gym the last stay

rd) bed mattress

room service isn t that great.

the staff were very helpful assisting with early check in and arranging a cot for our baby.