service by the pool was super slow

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable holes

wifi is very poor - so not ideal when travelling on business

wifi would barely connect

the gardens, the extras in the room, friendly staff and easy parking.

free wifi fabulous sculptures in and around the hotel

everything was great. especially the swimming pool

amazing outside space for relaxing and for the kids to run around

the wifi didn t work for me in area d, room 265. this was an issue

our kids loved it and the hotel gardens

breakfast has so much choice

breakfast was generous with great coffee

the beds were so comfortable and breakfast was great

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

wonderful breakfast, large choice & quite delicious

room was on the ground floor it was warm and clean and we had daily room service

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

the wifi had good signal in my room

wifi speed is pretty good

the noise from kids using the place as a playground is unreal

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club which was packed full of fun activities the best part of our stay would definitely be the

gym area could have been a little bigger but that was all

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club which was packed full of fun activities the best part of our stay would definitely be the

spa and pool amazing and kids

spa, or the valet team parking your car or offering you rides around the hotel in vey smart golf buggies

nice that there s a bar too and noticed there was room service for breakfast in bed

twin room was perfect - nice bar area and breakfast was great.

food, cozy, service. nice room. decent size. room service option. online ordering.

band,staff,accommodation, good car parking....decor....bar.... excellent

could eat that club sandwich every day);

used the gym and spa

very comfortable room and excellent breakfast

great large room.very good wifi and large bathroom

breakfast was ok - not much options for halal dining but with some sweet stuff like pancakes ,

easy to get to great beds friendly staff great breakfast so tasty

clean modern comfortable beds nice spa excellent staff

good location gym was excellent

convenient, with excellent room service

room service was also far better than expected

wifi wasn't as strong and that caused frequent reconnections

and then my laundry which i left in the bathroom they all got soaked and

wifi wasn't working on my phone

we bought coffee and hot chocolate from the bar and the price was amazing for

laundry needs for long stays

wifi is quick enough to fulfil your

the gym, swimming pool and spa were all really good

from the bar staff to the waiters and front of house staff, nothing was too much trouble

the outside natural pool the spa facilities and hot tub the staff were very freindly

it's a fantastic hotel for families with kids

love the indoor swimming pool

could not seem to get the wifi to work on any device

the room, the bar the staff the location and the locals were all very welcoming

it would be handy if there was wifi in the rooms.

good wifi & tv

the welcoming staff, the great bar and pies, spacious and very clean room.

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

like the idea of takeaway breakfast baps to take when in a hurry in the

breakfast was well presented with good choice

staff and location. cleanliness .and sucuriy,also breakfast very good

some new curtains; it's not the hotel's fault but i had issues getting there as there was no free wifi at the train station and no maps, maybe the hotel has the power to improve that situation with

other staff were quite blunt especially other concierge and bar staff but dean was your reprieve and saviour for my scores

room service was extremely disappointing.

room service menu wasn't great

lovely bar with great service

the room was well equipped and the bed was comfortable, room service was well presented.

wifi not easy to log on to. air con struggled but it was a very hot day at around 32 degrees c.

if there's the a little play room for little kids that would be fantastic .

no free wifi to guests not booking direct with the hotel

room service menu could be a little better

the kids loved it as we travelled as a family

cleanness,location,riverside view,breakfast

lovely choice at breakfast and location excellent.

breakfast was excellent

very dated tired needs revamp disappointed no spa as i understand used to have spa

it was not in the same corridor a few stairs down , hallway and then stairs up - not great with 3 kids

we ate in the bar and the food was good

only complaint was looking out to the gym and knowing that i could not use it because of the mandatory

to call room service for over half an hour, no answer

lease add free wifi in the rooms!

couldn t help us with early check in

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

comfortable bed and good air conditioning plus a handy laundry

location to t2/t3 for early flights. modern and clean rooms. great room service.

property had a gym and free wifi

wifi, seemed dark and run down.

kids loved the christmas lights and decorations

no breakfast included

it's great because you can use the gym

wifi excellent

great breakfast, comfy bed,location to airport terminal, great bar and restaurant.

the lack of gym

not enough tea. watch out for laundry service ,excellent but expensive.

gym cost 10 gpb

the staff were really nice, made sure i was comfortable before my room was ready, gave me wifi, put my bags away

cooked breakfast was lukewarm.

i could not access the wifi.

having to pay for wifi

need a vending machine for soft drinks at night but the mini bar was helpful

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

spa products from evelyn & crabtree delightful

the property also had a well stocked gym, laundry facilities and decent restaurant on site

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the breakfast was great

very nice room. comfortable and loved that it had room service. very nice for the price.

as expected the kitchen/room service was closed

breakfast offers a very good variety of food

bar area was too noisy resembling a children's playroom at times

a hotel service, is actually run by the airport and is paying

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

the wifi was weak. the hairdryer was tired.

gym facilities were a little bit basic in terms of equipment but adequate for a small gym session

gym was dull. went once - it was not -bodyworkwest gym. will give it 3 stars.

de-luxe double room came with robes & slippers

wasn't a phone in the room so when we called for room service i had to use my mobile, i wanted milk for tea in the morning but it never arrived

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel lots of to choices for

it was the absolute perfect place to rest, and really late check out time

the place was quiet, the parking easy to get to, there was a nice small gym

for over night layover, especially with kids

clean place and good wifi

lady at breakfast was jean watts at 86 years old what a star cant wait to get back staff great very helpful

good parking, reasonable distance to heathrow

breakfast was great

i could not get the wifi in my room.

the breakfast had everything you wanted and was delicious

room service was a little expensive but to be expected.

when we called for room service, we were told we couldn t get it because there was one person on duty

inside pool is closed

breakfast was excellent and good value for money

nice spa facilities and decent gym

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

my daughter had a kids mac and cheese which was on point and well executed

as 2 adults with no kids we didn't know it would be thunderbird themed

we didn't feel safe walking through with kids so ate dinner at the hotel

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

on/off switch was in kitchen and not by door

there was a kitchen in the room

overall experience was good, but parking from hotel was not convenient especially with kids

the breakfast was not up-to the value for money . i guess they should try to improve it .

was able to do laundry and younger guests could play playstation upon request

great room service and reception staff were very efficient

are superb especially the reception and the man who brought us our dinner room service

wifi in bar awful

was very enjoyable as normal evening meal and drinks 100% my son and husband love the gym easy access to all terminals staff above and beyond helpfulness i love watching the planes land

she also informed us we could eat in the bar since we didn t want to go to the restaurant where we had a delicious dinner of fish and

location, nice bar and food, really good breakfast, secure carpark handy for work vans

food & room were great. lot's of parking and reasonable wifi..

karolina was very helpful and helped us with our request for an early check in

early check in

the staff at the reception and the bar were very polite and friendly.

the bar near reception was relaxed and a decent place to hang out and talk

cooked parts of the breakfast were cold.

girls working in bar were very friendly

location was excellent - the rooms were clean and excellent wifi

the team helped me find the best place for good wifi

nice gym to use before a delicious breakfast

swimming would have been great for the kids

enjoyed drinks at the bar where it was a nice and ambient

dinner exceeded expectations and kids menu was a hit for my two

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would actually eat

really nice breakfast buffet and good options for meals at dinner time

would have been good for some kids games, toys, gaming play area

kids drinks, sweets puzzle book on arrival

free wifi

had free wifi

lack of choice on room service after 10pm

wanted to charge extra for better wifi, but when we explained it was not clear they dropped it

there was a noisy group on the floor one night. sounded like college kids. :)

she greeted us with a smile and the man running the pool was lovely and also greeted with a smile

usually check-out is at noon then late check out is 2pm in marriott as well in other hotels

also, the staff who served our room service was friendly and excellent

we found old crisps under the bed and a kids sticker on the draws both not ours,

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

spent 2 nights here (family with kids)

5 charge for room service

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

they helped me with print outs, wifi connection and taxi booking

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

wifi speed on the third floor could be faster

oom service) and room cleaners all are very helpful

a huge thanks to sophie

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

confusion over simple bacon buttie for breakfast with room service.

the countryside setting and spa facilities and gym.

m) for making our family birthday celebration so unique and special

has ev charging, free parking, lots of friendly staff

the breakfast was amazing

grateful for the later check-out and free parking

the provision of ev charging was very much appreciated with space available each time i needed it

room service good

room service is very good and efficient

breakfast was very good value (kids under 12 eat free)

restaurant selection, breakfast and dinner, was more than enough for both us parents and children

breakfast had a great choice of food

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use

r a fee)

great choice of food in the bar and restaurant

though

breakfast was excellent, gym was fully loaded. great bars and very good staff.

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

late check in at 2pm. option to pay 30 for early check in.

we requested a late check out and got it free of charge

very clean, good location, good wifi, frequently staff

location, lovely staff, we got a free late check out for our departure day which we really appreciate it by this lovely gentleman who was

clean room, nice bar area and considering right next to a runway very

laundry room - so useful. really easy to walk to from the tube.

only downside is that the gym is quite small, considering the size of the hotel, it could be a little bigger

food in restaurant and bar was below expectations flavours could be improved

jacks bar and restaurant has delicious food and good selection of drinks

small toys for the kids