no room service, same towels and garbage full

didn't get room service when asked for it

i wish they offered room service. their restaurant is rarely busy, especially during the day.

room carpets not clean and sticky, no timely room service daily

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs other than the quickest

wasn't much of an outdoor walking area--it's sort of in the middle of a bunch of parking lots and shopping centers--but it was perfect for my purposes

on multiple days paper thin walls, i could hear everything that was happening in the next room wifi was spotty multiple times a day there was a used towel left behind the bathroom

also, there was plenty of parking and the staff was very helpful

was really nice and clean like it should and i slept like a baby the bed was comfortable and the breakfast was wonderful i will definitely be back to stay

location, price and breakfast.

of room service extremely helpful during my stay very professional and knowledgeable

the room service food wasn't tasty, too salty.

el tapeo restaurant was amazing and room service breakfast was delicious.

room service was fast.

limited access to room service for breakfast requiring 24-hour notification.

had to ask for room service daily

room service was great.

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the front desk staff amazing the room service amazing every thing was amazing!!!!

we stayed three night and they didn t provide room service and the ran out of towels

free parking another plus of this facility

loved the free laundry and gym facility

the room was very clean and comfortable. the wifi worked great and breakfast was very good.

the rooms are amazing free breakfast free laundry 24 hour pantry

disposal wouldn't work and kitchen sink backed up but strangely there is no maintenance staff on weekends, so we had to live

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the room service food was excellent!

getting the use of a refrigerator; rapid room service and cookies.

advertised room service which i needed as i am in down for an appt related to a back

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

room service

place was just amazing from security to the cook to the room service to the front desk clerk

the pool room was a little small but nonetheless very relaxing.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

room service!

room service & the restaurant was fantastic

especially the room service and the pools

he has autism and every time i visit he always asks to go to the 'hotel' he even remembers 'room service' from previous visits

very responsiveness for room service even during busy time

restaurants, room service, a variety of different rooms, and being in the hotel you feel like you re in a

room service prompt, friendly and food was delicious and beautifully presented

the staff was great room service was wonderful

room service was great and the hotel staff was over the top

everything especially the room service it also was excellent!

room service available for the price of the room

we ordered pizza and wings from room service and the food was great like from a regular pizza place

i made arrangements to have my room cleaned monday, wednesday and friday i didn't receive room service until friday i left saturday morning i was very

when i stayed there i called room service and guest service my role times to order room service from 8 pm until finally at 937

not one time did room service offer me clean towels or sheets

it was very quite and clean bed was comfortable breakfast was good

location and breakfast

the full kitchen was well equipped allowing me to maintain a healthy diet.

the bathroom & kitchen were both nicely updated

kitchen supplies were minimal but possible to supplement from the breakfast

it seems the room service is done only between customers

room service can be better

there was no daily room service

horrible room service

i wanted room service daily.

you don t get daily room service,i didn t mind that as a trade off for the room rate

very short staff no room service have to go get ur own towels and anything extra you need

4 adults and room service leaves 2 towels

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

was no room service because of the covid issues, so they only cleaned when asked which was a bit

were in suite 221 returning for second day to find no room service

restaurant and room service was delicious although pricey

room service food was awful, and the room service manager on the other end of my call was very

of the photos the hotel has on their website shows a breakfast tray in the room as if they offer room service for breakfast which they do not

the room was not cleaned on the second day of our visit even though we requested full room service

no complaints other than vending machine not working guess its just to make you order room service or get directly from them

also the room service people were very nice and

wasn't working for room service or any other service we reported that

we need to restore room service

and my daughter had crumbs on the floor we stayed 2 nights with no room service i said i asked about room service the first day and was told their was non i said if i

room service was poor

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

room service

free parking free breakfast

during check-in i was asked how many times i wanted room service to clean my room

staff friendly and helpful with solid room service

friendly room service

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

issue is they dont have room service for water and stuff and we have to come down all the time

staff was great but never told us til checkout we had room service

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

room service meals available

excellent room service, convenient and good breakfast except the pool service.

room service will disturb even if you put do not disturb sign on your doors

check-in failed to mention no room service without guest request

breakfast buffet was eggcellent! kids enjoyed the pool!

offered shuttle service to airport

the price of the food. very pricey for room service

the food at the restaurant was reasonable and they allowed picking it up instead of paying room service prices

room service was excellent and worth it

room service was exceptionally pricey especially since there was a burst pipe in the lobby area by

she made sure that i didn't need anything on the daily since i didn't need room service every day

unfortunately because of all this coronavirus we're unable to get room service

room service was great

i had a good hamburger from room service comfortable bed and quiet

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

1 person thought she heard 'room service'

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

nice room, very clean and comfortable. we ordered room service and it was excellent!

delivery charge for room service

on the website that their top amenities won't be available because or covid so no breakfast, no room service nothing

room service and 24 hr shuttle

i was not able to contact room service

i asked for room service the next day during check in.

i even requested room service for just fresh towels and trashes to be changed and they made the entire room like new

room service was terrible, called multiple times to have the room cleaned and no one answered

we also called the room service to change our bed sheets because we saw hair and they were not changed prior our

that no room service . need more to go food and snacks

didn't take any room service

maintenance guy a creep and even though i put no room service he still came into my room!

i called room service because tv wasnt working, 3 times and they never came to fix it.

air conditioning and wifi both worked worked well

on time shuttle; free wifi, helpful staff

didn t have a lot to choose from when he came to room service and food

no microwave in room no room service.

no room service from main restaurant

no room service either

room service. a microwave

there is no room service or breakfast included with the room.

requests from room service were handle very quickly

room service was quick. comfy bed

staff were friendly, room service was quick and food tasty

excellent room service options, especially the ability to pre-order breakfast.

room service. great food!

room service lots of restaurants within walking distance easy highway access

i ordered in room service, which had two extra service charges on it

pool was available and everyone was extremely nice

location, right off the highway makes it convenient. the fitness room was also very nice.

e was amazing) had to be a server, bus boy and we couldn t get room service

to mention that the bartender

no room service

i liked not being bothered by room service. i was to myself and no staff members disturbed that.

i would like to have had a refrigerator and freezer d/t food was all take out - no restaurant/room service d/t covid

all your travel plans, polite helpful management and freindly staff members provide exceptional room service

i am on vacation i expect room service every day

the lack of room service unless requested

hot tub/whirlpool was down for maintenance

great pool. very accommodating staff. good choices for breakfast

i was sad i was unable to use the pool

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

it seemed more like a snack bar and

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

party next door to my kids room. walls were apparently thin & their talking kept them awake.

the sofa bed is bad and old , and need replacement no room service unless you ask for it .

room service delivery was available, too

the shuttle service to the convention and the mall. room service and the bar.

going around but if you needed anything they brought it to your room free breakfast was very good room service for dinner was very good food was very good

the room service was great

i could not walk to a restaurant and called in room service.

room service

no room service for a 3 day stay

you can't get room service to clean the room if you are staying for a few days due to covid

breakfast was very good , beds were so soft n comfortable loved the beds , loved the soap shampoo

o valet staff were wonderful); paid $35 for an average tasting room service pizza

room service food was very good but pricy

room service

parking fee

i would like to have vending machines to purchase water; room service is very expensive.