room service didn't wait for response or announce themselves before opening the door

when i called front desk for room service i had to use my cell phone or walk downstairs

the room service was great

going around but if you needed anything they brought it to your room free breakfast was very good room service for dinner was very good food was very good

the sofa bed is bad and old , and need replacement no room service unless you ask for it .

requests from room service were handle very quickly

room service was quick. comfy bed

room service if it is even available nice fitness center

excellent room service options, especially the ability to pre-order breakfast.

no room service menu for breakfast.

need better room service.

bed was incredibly comfortable, and i took advantage of the lush robe and slippers and i ordered room service, which was top notch

room service was prompt and delicious

came to our room in a timely manner, room service was great

room service was a little late

didn't take any room service

maintenance guy a creep and even though i put no room service he still came into my room!

i called room service because tv wasnt working, 3 times and they never came to fix it.

com did not say that onsite parking would be an extra cost

bit more choice of what to eat for 'continental' breakfast

room service and the restaurant was amazing

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than expected, normal airport hotel

no restaurant, no room service - no ones fault - and the staff were polite, professional and downright sweet

ings the hotel offered parking,deposits,room service,etc)

that no room service . need more to go food and snacks

i asked for room service the next day during check in.

cleanliness,the staff professionalism , the room service , tge amenities , the room was perfect

room service was terrible, called multiple times to have the room cleaned and no one answered

i even requested room service for just fresh towels and trashes to be changed and they made the entire room like new

nice room, very clean and comfortable. we ordered room service and it was excellent!

delivery charge for room service

room service was wonderful and staff were very helpful and nice

the website that their top amenities wonA t be available because or covid so no breakfast, no room service nothing

on the website that their top amenities won't be available because or covid so no breakfast, no room service nothing

room service food was great

the room service was average at best while being very expensive.

the room was very clean and comfortable. the room service was quick and very good.

room service restaurant was

room was clean, room service was fast

the sticker for the room service was difficult to find

fast room service

beds comfortable, room service was excellent

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

food room service

clean facility & quick room service

room service was quick and the food was delicious

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

room service was fast and food was delicious!

was ill so the room service

real concern would be room service osnt that thorough before check in since things were found under the beds and

little expensive especially when all the taxes and fees added on a few more selections for room

room service on 7/15 on floor 3 was exceptional

limited choices for room service steak sandwich at red was not good

almost immediate response time from staff, clean, excellent bed, suites are a wonderful addition, room service

the rooms were clean and in great condition, room service did a great job

food for room service was bad and the manager said she would remove the cost of the food from our stay, but

the room, beds were comfortable, room service food was delicious

smell in my room, desk clerk left in the middle of my check-in to take a note to the kitchen, no room

to drink coffee in the morning and we had very limited coffee in the room with no refills during room service

no room service from hotel restaurant

there were no room service as short of staff.

room service was daily and did a clean job

room service entered my room at 9am on friday morning and woke me up, then came back an hour later

room service had a 6% charge plus a 20% service in addition to the sales tax

false advertisement: no 24 hr room service and pool was not heated

the food at the restaurant is excellent and the room service is also excellent

specially a guy named dontreal he was part of the room service i believe

staff was very accommodating and in room service food was great.

room service was nice and quick

room service and restaurant food is awful

$400 plus no porter service and room service through another credit card

i ordered room service and when i got it, it wasn t that warm anymore.

room service was great and food was even better.

room service exceeded expectations in presentation, flavor and value

no one came to get it and we did not realize this until the next am, too late to order room service and we did not have time to use the restaurant

clean, fast and friendly room service

was no room service even though there was a menu on the desk it s misleading, if i wanted food they

room service menu was minimal and room service was overpriced

, and tv table dividing room in two halves, room service comes every other day

thing- no unnecessary people for tips room service staff who make bed are super star- receptionist were fast and quick- place was very

clean and staff was so helpful and sweet and friendly including room service cleaning

breakfast is poor and no room service

room service

room service food was very good but pricy

being right at the airport. salad from room service was great.

i tried to call for room service, the phone would randomly disconnect and all you could hear was very loud static

room service

they do offer room service, but be aware that with the price of the items plus all the fees makes this an

pool not that clean.

was great, bed comfortable, pool amazing, 3 minute walk to the casino

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

the moment you cannot get to the pool unless you walk outside barefoot on freezing pavement there's construction

we loved the quality of the stay and the shuttle to o'hare

wi-fi hard to access room service never picked up

our room service included gratuity, however when asked to sign receipt, we felt obligated to add

we tried room service the night we stayed but no one answered

is clean, comfortable and big rooms, have room service and nice bed linen

to the airport and they have room service and shuttle services

we stayed for 2 days and room service never showed up even after requesting

they didn t have iron box and room service was

the room service would have automatically applied, we kept forgetting to place the 'service needed'

to drive the shuttle); elevator unreliable; parking can be a problem if you get there after 8:00; room service skipped our room even though we had a sign up requesting service - we never received

i first arrived to the room, i called room service because of the toilet, it was constantly running water and really loud

excellent room service, convenient and good breakfast except the pool service.

check-in failed to mention no room service without guest request

room service will disturb even if you put do not disturb sign on your doors

wifi didn t work

fast wifi

i ordered room service a couple of times

we requested room service and did not happen

room service not available at night

no room service. covid is long over, management is using it as an excuse to be stingy

wifi is good

room service answering system. calls holding holding too long

the person on the front desk when we checked in was rude. room service was not provided.

i could not open it first time and had to call room service

room service

also there was no room service

average off brand motel with parking lot

rooms are very drafty, floors are not swept properly, was snowing with ice on walk ways and parking lot

wifi didn't work half the time

the location was convenient and free parking.

the room was nice in clean and the water ran hot the wifi sucks no way to access the heat a fan was in the room no ac

to change my own sheets nothing was a complete service bait you in then tell you they don't offer room service their short

room service was the best

i like the room service and the breakfast was delicious

wifi only

free breakfast and plenty of towels

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

room service was poor

and my daughter had crumbs on the floor we stayed 2 nights with no room service i said i asked about room service the first day and was told their was non i said if i

room service

liked it had free parking and close to shopping in the same

food was actually really good although we had very poor service may have been better off with room service

broken windows, no room service

no room service whole 3 days ?!!! no towels and no toilet paper !!!!

someone left room service food outside their door and it was there for a day and a half - kind of gross

staff are great, from the front desk, room service and receptionist at bar louie

location free parking

free parking in chicago

rooms were clean guy the that checked us in was friendly and helpful with any questions we had parking was easy getting in and out i will definitely stay

they let me do early check in and late check out free of charge, which was great

room size was good and thankful for wifi

place was just amazing from security to the cook to the room service to the front desk clerk

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

room service

the pool was nice and the outside patio

room was nice, staff was friendly, pool was warm... location was perfect for us...

room service was great.

had to ask for room service daily

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

the front desk staff amazing the room service amazing every thing was amazing!!!!

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

room service was available for everything including drinks and breakfast

everything especially the room service it also was excellent!

room service was great and the hotel staff was over the top

room service and the hose keeper

room service was incredible

i tried using room service but no one at the restaurant answered

rooms - excellent room service

were not notified of this) and sometimes they wouldn't

room service seems to each scheduled

on the last night we did not receive room service

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

advertised room service which i needed as i am in down for an appt related to a back

the room service food was excellent!

5-room service was not made after one night stay

room service and breakfast

there was no daily room service to empty trash.

though 4 star, no room service. had to go to desk myself even to get toothpaste.

the room service was quick and the maids were very nice

no room service and it even advised that it could available ion request

lack of room service.

limited access to room service for breakfast requiring 24-hour notification.

room service and meal very costly

the room service food wasn't tasty, too salty.

ordered coffee room service 6am didn't show up till after 7am

of room service extremely helpful during my stay very professional and knowledgeable

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

food was not great and no room service. would have liked more vending options.

breakfast was just okay. would have preferred a real restaurant with a menu and room service.

the pool not clean

parking. checkin.atrium

the door leading from the parking lot to the hallway was supposed to be locked, but never was

pool, starbucks in hotel, easy parking, friendly staff

bar and nice pantry to buy a couple of important items

the pool was super warm and clean!

quite very clean and relaxing in the pool

no room service, no complementary breakfast

room service

didn t get room service even when i asked for it.

customer service at night, no room service and the hall way was dirty all day.

i ordered room service and the food was not worth the price they charged.