roomy, nice bathroom, room service, glass glasses.

no room service provided/ the room was never cleaned

the fact that room service was not available

free shuttle to airport. indoor pool and fitness center.

super convenient to midway airport, with a shuttle to and from the airport

location was good, close to the airport. i had room service and it arrived in time and relict.

rooms were very clean, staff were amazing, and free shuttle trips to and from the airport and train station

having the sports bar on the premises was convenient.

the pool was closed due to covid restrictions.

the staff was great. i also appreciated the frequency and reliability of the airport shuttle.

the room service was excellent. i enjoyed my trip.

just for the guy to change my room just for the tv in the other room to be broken too there were kids running through the hallways screaming the pool despite them having the restrictions on the

just for the guy to change my room just for the tv in the other room to be broken too there were kids running through the hallways screaming the pool despite them having the restrictions on the

the room, pool, staff, and shuttle service were all excellent.

fitness center was small but efficient

just the no room service !

also you could hear room service talking in the hall outside our room about the other rooms and stuff people have left

noisey guest , no room service

covid 19 shut down, no room service, no dining breakfast ud83dude12 no discount ud83dude22

good room service, complementary airport shuttle, and complementary breakfast

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

location

the airport) indoor pool daily breakfast

breakfast was ample ,the pool hours great

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday party and they were in the hallway screaming and slamming doors

room service was fast

the hotel was not offering room service or daily cleaning at this time

llway carpet bunched down the aisle, rooms/tv old), no room service at all including cleaning, towels, anything

property was pretty old/run down

early check in request was not accepted

via phone and then it was closed when we arrived and that was the purpose of booking there for my kids

the breakfast was an added plus

nice and quiet love the patio and the pool

i traveled with kids so the refrigerator and stove were handy

clean, kitchen in the room, nice staff, great breakfast.

just think the room service menu should have more variety

elevator was confusing/card didn't always work for floor room service every other day

i was hoping for room service, which didn t exist

no room service.

the only bad thing is that room service was done on less it was requested

love room service, in hotel bar and restaurant. rooms were roomy, pillows were so comfy.

bottle opener), once i used in room

room service, and spacious rooms

there aren t any jacuzzi tubs at this facility anymore. i wish there was room service.

i ordered room service it was late and wrong they messed up my order and then didn't answer to fix

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

parking close to your room

wifi was poor it had a weak signal and disconnected often

free parking

staff was excellent , very good wifi and lot of restaurants nearby

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

the manager was rude about the parking on the property

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

unfortunately because of all this coronavirus we're unable to get room service

the bathroom was a bit bigger and that there was room service for dining

i had a good hamburger from room service comfortable bed and quiet

room service was great

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

room service

room service was poor

and my daughter had crumbs on the floor we stayed 2 nights with no room service i said i asked about room service the first day and was told their was non i said if i

the wifi is good

the staff was great room service was wonderful

room service was great and the hotel staff was over the top

room service prompt, friendly and food was delicious and beautifully presented

room service and the hose keeper

everything especially the room service it also was excellent!

4 adults and room service leaves 2 towels

you don t get daily room service,i didn t mind that as a trade off for the room rate

very short staff no room service have to go get ur own towels and anything extra you need

they also have an inside pool

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

el tapeo restaurant was amazing and room service breakfast was delicious.

ordered coffee room service 6am didn't show up till after 7am

room service and meal very costly

limited access to room service for breakfast requiring 24-hour notification.

of room service extremely helpful during my stay very professional and knowledgeable

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

very clean, guest service was very helpful room service was spot on with every need.

advertised room service which i needed as i am in down for an appt related to a back

the room service food was excellent!

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice for them bringing my food to my

place was just amazing from security to the cook to the room service to the front desk clerk

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

room service

the pool was nice and the outside patio

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

we stayed three night and they didn t provide room service and the ran out of towels

the front desk staff amazing the room service amazing every thing was amazing!!!!

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

had to ask for room service daily

he has autism and every time i visit he always asks to go to the 'hotel' he even remembers 'room service' from previous visits

room service was very good as well

found it a little crazy there was a delivery fee for room service

parasols or similar at the pool breakfast buffet very poor no room service waiters at outdoor cafe could be more

very responsiveness for room service even during busy time

pay for room service, just buy your own food, it was way too expensive to be that

weren't offered a kitchen menu upon check in and the doubletree alsips website is

i enjoyed the room service. dinner was good. the location was convenient.

i also ordered room service

no room service

no room service during 5 days stay, no lift, everything is very run down

the room service was good though

dirty rooms dirty carpet smelly washrooms no room service no facilities

the website says they have, but do not: a safe, room service, 24 hr front desk, and toiletries

ry old and un comfortable)

no room service, same towels and garbage full

thank goodness for room service

information guide about the hotel and the room was not provided in the room, nor was a room service menu

room carpets not clean and sticky, no timely room service daily

i wish they offered room service. their restaurant is rarely busy, especially during the day.

room service didn't want to give us an extra chair. however not all rooms were booked

room service did not change the sheets while our entire stay and sheets were not ironed ,also the

out $30+ for a 12 inch pizza), and a few of the facilities that

the room was clean and they don't have room service the nearby connie's pizza fills in with great pizza

guess there is no room service

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going

unless you need room service, it s the perfect place to stay.

say enough good things, staff was amazing breakfast was the best made us feel like home we will be staying here again when in

loved this bed and breakfast

we loved the self-serve room service bar where we could grab a quick drink or snack before heading out for the day or going to bed

laundry was extremely dirty

was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where me and my wife

get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

breakfast eggs

was no room service and the deposit was too much they don t clean the room reasoning the covid-19 wich

no food available for room service

gym could use a few more upper body machinery

also drinks at pool bar ridiculously expensive

the breakfast was fresh hot, areas clean and most my son enjoy his birthday by the pool

room service

and i believe it was more expensive due to the marathon, parking was not included, there was no room service, the room/bathroom was not cleaned on any of the days we stayed and the tv in the room

didn t receive a single bit of room service as every time we came back to the hotel the towels weren't replaced and not even the

an in-house restaurant, for room service, needs a hot tub or sona

was kind of disappointed with the room service

room service closed at 10 pm

also, there's no room service which again is a very un-hotel like feature and such items should be made very clear

smell in the room and corridors, room service not great, rude staff at breakfast,

we also had called front desk and room service just simply for some plastic ware and plates so we could use the microwave and warm up

we were there for three nights and room service came every day to clean and change out towels

room service was not up to the mark

wish the on site restaurant was open all meals and room service but of course we understand because of the pandemic

the cleaners are thief s , left my money came back and it was stolen by room service

it is impossible talk with room service

the reviews/hotel website state that there is room service & a restaurant coinciding with the hotel and again, due to construction it was not

limited sushi menu until dinner service, room service coffee served in paper cups (4 cup coffee, 4 paper cups) and broken stemware in the (-)coffee cups with room service, broken stemware i'm restaurant, no sushi bar until dinner (regular nobu restaurant (+) the room service was wonderful (-) 24 hour room service would have been nice at this price point (-)not really many options for food and room service. all from nobu which is not that great. (-) i suggest order room service and wait or go in the restaurant and dine in (+)was quite good and room service was also good (-)only thing i didnt like was how expensive the room service was (-)the parking situation was a nightmare and room service was not a worth the cost. (-) additionally, room service was not available for a late dinner and the restaurant was closed

location, roof top bar, gym, staff

wished there was a pancake or waffle option for kids

the fact that theres an steam bath available for all guests is great, very complete gym too

the room itself has high ceilings, spacious, clean, and we had a room with a gorgeous view of the sears/willis tower

poor service levels. poor room service - limited menu

area, super staff - were really going out of their way to help me find a room with a superb view, room service on demand

vid-related

multiple restaurants in house, room service, laundry, and there s a steamer

the hotel info pack and the room service menu were all on a qr code which is great if the room has internet

drawers for smalls ie underwear no room service very loud room from side street noise internet did not connect as reception set it up

my room smelled like smoke. room service woman was very rude

no room service available, so couldn't get a coffee brought up to the room in the morning

room service didn t come to clean up during our entire stay

had to request to clean the room. out of the blue knocked he door 7am for a room service

call order room service breakfast was never answered after 20+ rings.

room service call indicated they were not able to include fries with their burger, only kettle

room service breakfast in take out boxes and a bag was impersonal

made no sense that room service was cheaper than eating in the restaurant

the restaurant was closed and the room service was limited.