he has autism and every time i visit he always asks to go to the 'hotel' he even remembers 'room service' from previous visits

room service & the restaurant was fantastic

very responsiveness for room service even during busy time

very nice lounge areas, a starbucks on site, room service and a massive pool

room service was very good as well

wasn't working for room service or any other service we reported that

also the room service people were very nice and

the room was not cleaned on the second day of our visit even though we requested full room service

no complaints other than vending machine not working guess its just to make you order room service or get directly from them

room service was not available

not one time did room service offer me clean towels or sheets

we enjoyed our evening meal via room service

we ordered pizza and wings from room service and the food was great like from a regular pizza place

breakfast was good except the sausage. from our clean room service was good.

room service available for the price of the room

very short staff no room service have to go get ur own towels and anything extra you need

you don t get daily room service,i didn t mind that as a trade off for the room rate

4 adults and room service leaves 2 towels

i love it there for me and my kids

i didn't like the fact there was no continental breakfast.

no hot breakfast

did not have breakfast property was nice rooms could be a little bit bigger

we felt like royalty! the kitchen was nice.

thank you so much rebecca also the kitchen had a full stove-oven and broiler included

the full kitchen was well equipped allowing me to maintain a healthy diet.

it seems the room service is done only between customers

i wanted room service daily.

room service can be better

room service only after 3

horrible room service

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

small bar inside

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

mismanaged parking, some parking spots were blocked by a truck and a fancy car making others park in street

breakfast was the best continental breakfast i ve ever had

disposal wouldn't work and kitchen sink backed up but strangely there is no maintenance staff on weekends, so we had to live

full kitchen with dishes

parking sometimes was difficult to find but it didn t bother us

also, there was plenty of parking and the staff was very helpful

on multiple days paper thin walls, i could hear everything that was happening in the next room wifi was spotty multiple times a day there was a used towel left behind the bathroom

very clean! comfortable bed! best breakfast ever. polite front desk.

parking

not enough parking!

was charged for room service i did not order and i have not been able to get this resolved as of yet

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs other than the quickest

they would have had a kitchen in the rooms we would have extended our stay but they had great room service so i had a forced cooking

thank goodness for room service

room service for lunch and dinner

no room service

room service was exceptionally pricey especially since there was a burst pipe in the lobby area by

wonderful. room service was good, on time.

only thing that i didn't like was that on the hotel website they said there was room service but there really wasn't but it was okay and the staff was great

the price of the food. very pricey for room service

room service food was awful, and the room service manager on the other end of my call was very

of the photos the hotel has on their website shows a breakfast tray in the room as if they offer room service for breakfast which they do not

there was no room service for people who were staying multiple nights

was no room service because of the covid issues, so they only cleaned when asked which was a bit

were in suite 221 returning for second day to find no room service

el tapeo restaurant was amazing and room service breakfast was delicious.

room service was fast.

limited access to room service for breakfast requiring 24-hour notification.

ordered coffee room service 6am didn't show up till after 7am

of room service extremely helpful during my stay very professional and knowledgeable

room service and breakfast

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the room service food was excellent!

very clean, guest service was very helpful room service was spot on with every need.

getting the use of a refrigerator; rapid room service and cookies.

the front desk staff amazing the room service amazing every thing was amazing!!!!

we stayed three night and they didn t provide room service and the ran out of towels

room service was great.

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

had to ask for room service daily

place was just amazing from security to the cook to the room service to the front desk clerk

room service

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

the pool room was a little small but nonetheless very relaxing.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the staff was great room service was wonderful

room service was available for everything including drinks and breakfast

room service prompt, friendly and food was delicious and beautifully presented

restaurants, room service, a variety of different rooms, and being in the hotel you feel like you re in a

room service was great and the hotel staff was over the top

room service was great

1 person thought she heard 'room service'

unfortunately because of all this coronavirus we're unable to get room service

i had a good hamburger from room service comfortable bed and quiet

the bathroom was a bit bigger and that there was room service for dining

i ordered in room service, which had two extra service charges on it

room service lots of restaurants within walking distance easy highway access

room service. great food!

location, right off the highway makes it convenient. the fitness room was also very nice.

the ladies bathroom in the pool area had over flowed and wasn't welcoming.

pool area clean and fun for kids

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they put me on a floor where they knew those kids wouldn t be

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

pool area and courtyard, ideal for families

gym needs to be modernized and better fitted out

no room service

room service delivered order wrong twice

i liked not being bothered by room service. i was to myself and no staff members disturbed that.

i would like to have had a refrigerator and freezer d/t food was all take out - no restaurant/room service d/t covid

to mention that the bartender

room service

no room service for a 3 day stay

you can't get room service to clean the room if you are staying for a few days due to covid

i could not walk to a restaurant and called in room service.

breakfast was fine. the public areas were airy and well-lit and modern and comfortable.

friendly room service

during check-in i was asked how many times i wanted room service to clean my room

staff friendly and helpful with solid room service

pool room stunk like mold so the kids wouldn’t swim

the pool area was very clean and the hot tub was wonderful

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

issue is they dont have room service for water and stuff and we have to come down all the time

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

staff was great but never told us til checkout we had room service

room service meals available

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

room service was poor

and my daughter had crumbs on the floor we stayed 2 nights with no room service i said i asked about room service the first day and was told their was non i said if i

room service

the sofa bed was very uncomfortable, and we could not use the wifi

quiet. good breakfast. windows that open. good sized room.

good location, nice breakfast, nice room with plenty of space.

the free breakfast is great with lots of options, and the evening socials on mon-wed are great

location and having a kitchen

was impressed by the room which ended up being a 1 bedroom suite with full kitchen

swing pool

good breakfast, but no meat. nice room, bed comfortable. staff wonderful.

no heated pool.

friendly staff, clean & comfortable room, and all amenities included and working nicely like gym, pool, etc

tub filled in w plants and landscaping potholes in parking lot, empty lot w trash n pieces of cement beside the hotel

we loved the size of the room and utilized the kitchen for 2 meals while staying only 1 night

best breakfast in any hotel i ve stayed at.

the pool and spa were not open, people should be able to request to have an appointment and a certain

pool and breakfast

i loved the pool and the outside during area

i loved the clean heated pool as well

nice breakfast

bed was extremely comfortable and the pool was very clean and the water was a really good

decent decorated for the holiday season and loved the pool

cleanliness, good breakfast.

all your travel plans, polite helpful management and freindly staff members provide exceptional room service

the lack of room service unless requested

i am on vacation i expect room service every day

they had a nice, hot breakfast

great place. good breakfast. nice pool. little older but well kept. staff was excellent.

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

check-in failed to mention no room service without guest request

room service will disturb even if you put do not disturb sign on your doors

excellent room service, convenient and good breakfast except the pool service.

the wifi was incredibly slow and the elevator had a musty odor.

the shuttle drivers were very accommodating and punctual

love the tub clean parking fast room service staff was helpful and professional

however, the service charges for room service delivery should have been waived

room service was great as well and food was delicious

room service was quick. the spa was lovely

i wished they had more options for small bites for room service food, like appetizers