no room service and it even advised that it could available ion request

though 4 star, no room service. had to go to desk myself even to get toothpaste.

there was no daily room service to empty trash.

the room service was quick and the maids were very nice

lack of room service.

there was not room service available and everything was closed

daily room service

room service was not early and swimming pool was cold, jacuzzi out of service

our last major complaint is the wifi

the wifi signal is poor. the location is far from the down town

room service. a microwave

no room service from main restaurant

no room service either

didn t have a lot to choose from when he came to room service and food

no microwave in room no room service.

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

there was no breakfast or even a breakfast option for room service

however, room service was good, coffee was great

pee and has visible throw up on the side of the toilet, the staff were impatient, i asked for room service, towels and sheets and no one came until i called down 3 times from my cell phone, the

was a bit sad that room service wasn't available but the food itself was great down at the bar.

no room service

rooms - excellent room service

i tried using room service but no one at the restaurant answered

room service seems to each scheduled

on the last night we did not receive room service

were not notified of this) and sometimes they wouldn't

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine now the staff is extremely rude

great bar and restaurant

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

the pool was super warm and clean!

couldn't eat a hot breakfast even though they had the pre package

there wasn't much parking.

parking- it was a busy time and parking was really scarce

breakfast was very good. my stay was perfect.

kitchen

staff friendly and helpful with solid room service

friendly room service

during check-in i was asked how many times i wanted room service to clean my room

price , we enjoyed to stay here for 5 nights , 35 min drive to chicago without traffic , free parking, we would like go back there again best place for

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

room service will disturb even if you put do not disturb sign on your doors

excellent room service, convenient and good breakfast except the pool service.

check-in failed to mention no room service without guest request

the pool and hot tub were nice, in the evening it was filled with a lot of children and the room echoed

wifi service was terrible, you had to keep logging on to it

big gap under room door, more than an inch, room service a little pricey,

room service food was very good but pricy

saw online that room service was available 24/7, but when i checked in the menu said food ended at 11pm

room service

i would like to have vending machines to purchase water; room service is very expensive.

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

staff was great but never told us til checkout we had room service

issue is they dont have room service for water and stuff and we have to come down all the time

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

room service meals available

convenient location the room service was fast and delicious most of the staff were true

clean, great location, friendly staff, room service always on point, elevators are pretty quick, excellent breakfast buffet, pleasant

no microwave and no room service

the room was dirty had hair on sheets had to call room service.

and what happened to room service

there was no room service

when my significant other and i left for lunch after the first night, we requested that room service come while we were out

we loved the in-house restaurant and room service!

no pool, fitness center, room service, breakfast

lack of room service

we stayed for 2 days and room service never showed up even after requesting

the room service would have automatically applied, we kept forgetting to place the 'service needed'

to drive the shuttle); elevator unreliable; parking can be a problem if you get there after 8:00; room service skipped our room even though we had a sign up requesting service - we never received

they didn t have iron box and room service was

i first arrived to the room, i called room service because of the toilet, it was constantly running water and really loud

maintenance guy a creep and even though i put no room service he still came into my room!

didn't take any room service

i called room service because tv wasnt working, 3 times and they never came to fix it.

com did not say that onsite parking would be an extra cost

was easy access and parking

requests from room service were handle very quickly

excellent room service options, especially the ability to pre-order breakfast.

staff was awesome!room was warm and clean. room service was great and affordable.

staff were friendly, room service was quick and food tasty

room service: one staff member made it seem like the gratuity was not included, when i openly asked

that no room service . need more to go food and snacks

i asked for room service the next day during check in.

- ac would not get colder and room was hot - bed is too firm - bed linen sleeps too hot - room service knocked on door and tried to enter at 8:30 in morning

cleanliness,the staff professionalism , the room service , tge amenities , the room was perfect

we also called the room service to change our bed sheets because we saw hair and they were not changed prior our

also room service knocked on door too early 9 am to check if i was still

we tried room service the night we stayed but no one answered

is clean, comfortable and big rooms, have room service and nice bed linen

no room service for food after late arrivals

to the airport and they have room service and shuttle services

on the website that their top amenities won't be available because or covid so no breakfast, no room service nothing

the website that their top amenities wonA t be available because or covid so no breakfast, no room service nothing

delivery charge for room service

i was not able to contact room service

room service was wonderful and staff were very helpful and nice

room service answering system. calls holding holding too long

also there was no room service

room service via phone with restraint was a bad experience

room service

i could not open it first time and had to call room service

i like the room service and the breakfast was delicious

room service was the best

to change my own sheets nothing was a complete service bait you in then tell you they don't offer room service their short

no wifi signal in my room.

i wish i had more time i did not get to use the pool

we had no issue with room services, they delivered quickly

some guests not masked in public areas. room service was only in to-go containers

i ordered room service twice and the food was good and the prices were not too expensive.

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than expected, normal airport hotel

no room service. covid is long over, management is using it as an excuse to be stingy

i ordered room service a couple of times

we requested room service and did not happen

room service not available at night

wifi

fast room service

room service was prompt and food was good

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

we asked about the pool and we were told it has been closed for two years then we asked about room service and we were also told it has not been functioning for two years

the sticker for the room service was difficult to find

room service was fast and food was delicious!

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

easy access to airport. good connection with terminal. prompt room service. easy check in.

microwave or fridge in the room, room service a bit expensive compared to other hotels , you can hear a bit the

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

room service food was great

room service restaurant was

the room service was average at best while being very expensive.

the room was very clean and comfortable. the room service was quick and very good.

bed was very comfortable, the room service was warm and fast, it's super close to rosemont theater