room service will disturb even if you put do not disturb sign on your doors

excellent room service, convenient and good breakfast except the pool service.

check-in failed to mention no room service without guest request

inexpensive place with hot tub pool and gym came here for a tournament and it was perfect for me and 2

i also liked the free airport shuttle and the pool and hot tub

big gap under room door, more than an inch, room service a little pricey,

i tried to call for room service, the phone would randomly disconnect and all you could hear was very loud static

room service

i would like to have vending machines to purchase water; room service is very expensive.

room service food was very good but pricy

didn't take any room service

i called room service because tv wasnt working, 3 times and they never came to fix it.

maintenance guy a creep and even though i put no room service he still came into my room!

service and a hot breakfast

breakfast was very basic, but thanks at least they provided

i even requested room service for just fresh towels and trashes to be changed and they made the entire room like new

cleanliness,the staff professionalism , the room service , tge amenities , the room was perfect

that no room service . need more to go food and snacks

- ac would not get colder and room was hot - bed is too firm - bed linen sleeps too hot - room service knocked on door and tried to enter at 8:30 in morning

i asked for room service the next day during check in.

delivery charge for room service

room service and 24 hr shuttle

room service was wonderful and staff were very helpful and nice

i was not able to contact room service

the website that their top amenities wonA t be available because or covid so no breakfast, no room service nothing

no room service menu for breakfast.

room service if it is even available nice fitness center

room service was quick. comfy bed

staff were friendly, room service was quick and food tasty

requests from room service were handle very quickly

ings the hotel offered parking,deposits,room service,etc)

room service was late and food wasn t worth the price. creme brulee ugh ick

no room service book in the room. no ice machines. no fridge.

some guests not masked in public areas. room service was only in to-go containers

no restaurant, no room service - no ones fault - and the staff were polite, professional and downright sweet

they didn t have iron box and room service was

i first arrived to the room, i called room service because of the toilet, it was constantly running water and really loud

to drive the shuttle); elevator unreliable; parking can be a problem if you get there after 8:00; room service skipped our room even though we had a sign up requesting service - we never received

the room service would have automatically applied, we kept forgetting to place the 'service needed'

we stayed for 2 days and room service never showed up even after requesting

we tried room service the night we stayed but no one answered

i ordered room service for breakfast which was really nice

after we requested room service on sun, our room's bed was made up but linen was not changed.

to the airport and they have room service and shuttle services

no room service for food after late arrivals

the room service was great

room service didn't wait for response or announce themselves before opening the door

when i called front desk for room service i had to use my cell phone or walk downstairs

the sofa bed is bad and old , and need replacement no room service unless you ask for it .

room service delivery was available, too

room service was a little late

bed was incredibly comfortable, and i took advantage of the lush robe and slippers and i ordered room service, which was top notch

room service was great.

came to our room in a timely manner, room service was great

one of the best meals i've ever had, and it was even via room service

the room was very clean and comfortable. the room service was quick and very good.

no room service

room was clean, room service was fast

bed was very comfortable, the room service was warm and fast, it's super close to rosemont theater

when i arrived

we asked about the pool and we were told it has been closed for two years then we asked about room service and we were also told it has not been functioning for two years

fast room service

the sticker for the room service was difficult to find

room service was prompt and food was good

food room service

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

room service was quick and the food was delicious

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at the

very clean, smells nice throughout, great pool==i only had room service--great.

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

room service for food would have been nice

room service on 7/15 on floor 3 was exceptional

was ill so the room service

the room service menu

little expensive especially when all the taxes and fees added on a few more selections for room

also there was no room service

the person on the front desk when we checked in was rude. room service was not provided.

room service via phone with restraint was a bad experience

room service answering system. calls holding holding too long

i could not open it first time and had to call room service

lack of room service.

there was no daily room service to empty trash.

the room service was quick and the maids were very nice

though 4 star, no room service. had to go to desk myself even to get toothpaste.

no room service and it even advised that it could available ion request

also, i never received room service or towels

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

room service and restaurant food is awful

room service was great and food was even better.

i ordered room service and when i got it, it wasn t that warm anymore.

no room service or room cleaning

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were stressed and not friendly, not

room service menu was minimal and room service was overpriced

room service exceeded expectations in presentation, flavor and value

clean, fast and friendly room service

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

, and tv table dividing room in two halves, room service comes every other day

breakfast is poor and no room service

thing- no unnecessary people for tips room service staff who make bed are super star- receptionist were fast and quick- place was very

is no restaurant or room service, it's also a bit in the middle of nowhere so i would have preferred to have the option

bad smell in the gym

we loved the quality of the stay and the shuttle to o'hare

friendly staff, clean facility, secure parking, located right next to rivers casino.

comfortable room, proximity to airport, excellent shuttle service and free breakfast plan.

it's fairly close to the airport and they offer a free shuttle to the airport.9

no room service either

didn t have a lot to choose from when he came to room service and food

no microwave in room no room service.

no room service from main restaurant

room service. a microwave

we requested room service and did not happen

no room service. covid is long over, management is using it as an excuse to be stingy

room service not available at night

i ordered room service a couple of times

rge desk, fast wifi, good a/c)

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

room service was not early and swimming pool was cold, jacuzzi out of service

there was not room service available and everything was closed

daily room service

parking was difficult.

parking door key kept stop working got to the breakfast 45 minutes before it closed and there was

food for room service was bad and the manager said she would remove the cost of the food from our stay, but

did room service and not only was the food delicious, but the staff was incredibly sweet and

room service available

were very comfortable and room service was was excellent showers were very nice bathroom in general was nice transportation

the room service

staff was very accommodating and in room service food was great.

false advertisement: no 24 hr room service and pool was not heated

specially a guy named dontreal he was part of the room service i believe

lacking - no mini fridge in room, limited selection of food from restaurant and room service

comfortable beds. clean. nice shower. room service was nice. tv was large.

was no room service

no room service from hotel restaurant

room service entered my room at 9am on friday morning and woke me up, then came back an hour later

there were no room service as short of staff.

room service was daily and did a clean job

room service was the best

to change my own sheets nothing was a complete service bait you in then tell you they don't offer room service their short

i like the room service and the breakfast was delicious

breakfast offerings were nice, parking was free and available, room was nice and as expected

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

friendly room service

during check-in i was asked how many times i wanted room service to clean my room

staff friendly and helpful with solid room service

and also the spa area

pool room stunk like mold so the kids wouldn’t swim

on the last night we did not receive room service

room service seems to each scheduled

rooms - excellent room service

i tried using room service but no one at the restaurant answered

were not notified of this) and sometimes they wouldn't

room service

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

place was just amazing from security to the cook to the room service to the front desk clerk

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

room was nice, staff was friendly, pool was warm... location was perfect for us...

parking fee was a surprise but i understand why

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

the indoor pool was a welcome relief for the kids

swimming pool, balcony

great bar and restaurant

had to ask for room service daily

the front desk staff amazing the room service amazing every thing was amazing!!!!

room service was great.

we stayed three night and they didn t provide room service and the ran out of towels

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

issue is they dont have room service for water and stuff and we have to come down all the time

room service meals available

2nights i was dere i had problems with bugs and room service i ain t have no help with nothing elevator was broke got tired of walking up and

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

and my daughter had crumbs on the floor we stayed 2 nights with no room service i said i asked about room service the first day and was told their was non i said if i

room service was poor

room service

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

no room service

there was no breakfast or even a breakfast option for room service

would have been nice if the breakfast menu available for room service was available in the dining area in the morning

room service and pool area

no room service which was weird

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice for them bringing my food to my

very clean, guest service was very helpful room service was spot on with every need.

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

getting the use of a refrigerator; rapid room service and cookies.

5-room service was not made after one night stay

room service was fast.

limited access to room service for breakfast requiring 24-hour notification.

room service and meal very costly

the room service food wasn't tasty, too salty.

el tapeo restaurant was amazing and room service breakfast was delicious.

breakfast is always hot and ready, staff is always friendly and helpful and the location is perfect

very clean good maid service polite staff good breakfast.

room and bathroom overall clean hotel great location decent to go breakfast a lot of parking

location, price and breakfast.

not enough parking!

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping, a decent exercise room, and shuttle service to nearby areas

very friendly staff, clean, and comfortable. kitchen is nice..

mismanaged parking, some parking spots were blocked by a truck and a fancy car making others park in street

it's location it's breakfast and social hour it's cost it's cleaneses the staff was very nice

excellent breakfast, quiet facility, friendly staff

the staff was great room service was wonderful

room service was incredible

room service was great and the hotel staff was over the top

room service and the hose keeper

everything especially the room service it also was excellent!

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs other than the quickest

i wish they offered room service. their restaurant is rarely busy, especially during the day.

they would have had a kitchen in the rooms we would have extended our stay but they had great room service so i had a forced cooking

didn't get room service when asked for it

room carpets not clean and sticky, no timely room service daily