parking was free and good

breakfast was nice and personal

the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

mini bar was free, which was very nice

no mini bar list

the food was excellent for both dinner and breakfast

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

easy parking on the premises

free car parking snd easy walk to/from town center

the bar underneath does great pinchos and the staff are really friendly

nice staff in the bar and reception. nice quiet hotel.

wifi all right

there's a bar beneath with tasty bar snacks

the bar downstairs was brilliant, just loved it

easy parking

good buffet style breakfast

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

breakfast was ok, the surrounding was nice if you search clam and nature.

great breakfast, nice host, easy to find.

breakfast was lovely and staff were very helpful

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

there is parking for guests

excellent wifi

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

the wifi

parking is easy, check in was smooth

wifi good

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

great bar serving very reasonably priced food

what a great hospitality. very nice breakfast. superb setting

driving to durango means severe parking issues and no alcoholic drink possible

as others are reporting, the breakfast is a lovely touch

room, excellent hosts and great breakfast

service, cleanliness, breakfast could not be better

parking outside property. this was the only negative point.

host was very friendly. parking nearby. the area is beautiful.

parking was a challenge the first night as there was an event in town and all the parking lots were

there is no parking on site

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

the room and bar facilities.

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

no room service menu in room, no coffee making facilities in room.

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

room service was nice too

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

very comfortable bed and excellent room service and changeover

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

room service/bar food is a disaster

room service at night came within 20 minutes as i had been notified

very comfortable room, quick friendly service. restaurant & room service very good.

the various restaurants the location the room service

room service is a huge plus

room service was prompt and absolutely delicious, and the location couldn t be better just a

no food available, not even room service after 2300

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

can t order room service

great large room and room service and location close to old city and guggenheim museum by walk.

one day room service was poor

t even a coffee) until 11am

minibar, no room service

location. room service was very good

room service was limited times

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

no phone for room service

room service

size room, bed, room service

we could not reach room service or the front desk

location, very clean, confort, fast room service

we ordered a pizza through room service

staff was friendly and room service meant that my bed was cleaned very quickly.

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

staff very friendly and kind. lovely gifts in the room for our kids.

beautiful breakfast

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

we however ordered room service which took close to an hour for fries

the restaurant was closed on the sunday evening but we managed to get room service

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

room service after 2nd night they did not refill anything nether shower gel nor water

the room service food is impeccable and all the staff are exemplary

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

have been greater, only one type of each tea bag etc

in addition charge 4 eur for each room service

excellent room cleaning and room service staff

reception & room service staff were really attentive and helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

room was a bit small but not a huge issue room service - probably ordered the wrong thing

guess because of covid) so couldn t eat in / get room service etc

is no room service for breakfast and the options offered in the evening are very scarce

room service is available in case you need it

also very clean, room service daily

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

room was comfortable, wifi worked, and tv had an english channel

wifi a bit intermittent but no real problem.

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi was a bit sporadic

the wifi worked well

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

wouldn t call it an indoor pool) and rooftop pool and bar which were not

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

not much you could do but the pool and sky bar was a bit limited in size

hotel was wonderful, complete peace, i liked the pool, the bar located next to it and most of all i liked the

room service only until 11pm, no ice machine for guests

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

had room service which was excellent and good value

i would have liked to be able to make tea in the room and room service.

there wasn't room service either

also i tried to order room service and they only had 2 things available from the menu

room service wasn t great but that s a minor issue

they seemed to be having a little bit of trouble with the room service

room service excellent

is good selection but very average quality food, coffee is really not good, room service is only available between

very good room service and a comfortable room

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

very expensive, no in house options for lunch or dinner, except for a very limited room service

cording to the menu) at 5pm and they said they didn't serve until 6pm

we ordered a bottle of basque sparkling wine from room service

if two people want to have room service, they cannot sit together

room service meal , menu was limited and food was just ok

the price of room service was reasonable, and the cake

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

room service

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

room service

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

like reception and room service didn't really have a good handover

room service was very convenient, good food, a bit too high price, but it was expected

also, room service was late when needed just for a cup of tea

the qr codes in the room for room service and such didn t work

staff was very helpfull, breakfast was great as was room service.

-room service food prices were too high.

the food was poor, especially room service.

room service far too expensive