staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

room service only until 11pm, no ice machine for guests

there wasn't room service either

the design was great, friendly personal, free coffee and water, great room service

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

room was massive and room service were great

no room service menu in room, no coffee making facilities in room.

room service was nice too

had room service on the last night - the burger was great and the wine good

the bed was really comfy and the room service was tasty.

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

very clean room, friendly and helpful staff, nice room service

location. room service was very good

the bed was a bit hard for me, also it could do with room service.

room service was limited times

staff was friendly and room service meant that my bed was cleaned very quickly.

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

very good breakfast

also there was a little play area in the breakfast room for kids

the spa was a a nice addition especially on a colder evening to come back to

the gym, the entrance, the spa

hotel, great location, lovely room, amazing roof top bar and pool

great to cool down in though and bar beside it was great which was open til 10pm

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

guess because of covid) so couldn t eat in / get room service etc

room was a bit small but not a huge issue room service - probably ordered the wrong thing

is no room service for breakfast and the options offered in the evening are very scarce

room service food and breakfast is poor quality.

quite expensive, and would like to have option for glass of wine in the room service not all full

room service after 2nd night they did not refill anything nether shower gel nor water

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

we however ordered room service which took close to an hour for fries

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

the restaurant was closed on the sunday evening but we managed to get room service

room service

size room, bed, room service

we could not reach room service or the front desk

location, very clean, confort, fast room service

we ordered a pizza through room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the wifi worked well

wifi wasn t working

room service at night came within 20 minutes as i had been notified

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

the room service menu was extremely limited and needs to be extended for

room service/bar food is a disaster

very comfortable bed and excellent room service and changeover

is good selection but very average quality food, coffee is really not good, room service is only available between

room service excellent

room service food was not good by any means unfortunately but we loved the woman who delivered the

there was no room service for food etc in the advertised time as the cook was sick

room service food was also fantastic and good value for money

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

can t order room service

one day room service was poor

t even a coffee) until 11am

the bar was very nice as well as the room service

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

breakfast and room service really good

very comfortable room, quick friendly service. restaurant & room service very good.

room service is a huge plus

well situated to walk to guggenheim and old downtown, exceptional staff and room service

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

room service

no room service which i expected for a 5-star hotel.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

the price of room service was reasonable, and the cake

there was a strike from the cleaning service during my stay...no room service...no fresh towels

niggle was lack of 24hr room service

other rooms) in the morning was too

shower, and bathtub were too old room service

didn't have breakfast, but opted for room service

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient

staff was very helpfull, breakfast was great as was room service.

-room service food prices were too high.

the food was poor, especially room service.

the room was very comfortable and clean, and the room service quite fast

great room service and breakfast

also very clean, room service daily

room service is available in case you need it

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

is no room service during the day or evenings

however, prices at the bar, for room service and for breakfast were ridiculous

the room service food is impeccable and all the staff are exemplary

fast room service, every request is done in a few minutes

loved that the hotel is across the street from the guggenheim! loved the room service!

room service food

room service was excellent

room service took almost an hour

location not great, expensive

quality of the wifi is very bad.

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

a limited room service menu.

i tried to order their 24 hr room service

euros) and sat in the room enjoying the view

very expensive, no in house options for lunch or dinner, except for a very limited room service

staff and room service

although we didn't use room service it was available

had a room service issue sadly

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

on one occasion we had room service, we didn t have to wait too long and it was delicious

could order room service outside restaurant hour e

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

the room service food was quite poor considering the quality of the main restaurant

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

room service food was poor and cold

room service

the room service was efficient and tasty but we would have preferred eating in the restaurant

like reception and room service didn't really have a good handover

quick room service at dinner time

there appears to be a room service menu but no way to order as reception does not answer calls

great food served in room service for dinner

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

there was no room service menu in the room and no wifi instructions

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

hotel a bit tried, unfortuately due to covid no facilities available except room service

the beds were comfortable and wifi strong

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

t

the lively restraunt and bar was a warm and entertaining place to sit

good wifi

clean, free parking and less than 10 minutes to the airport

great bar serving very reasonably priced food

staff was kind, parking was easy

wifi good

there is a nice free parking

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

basic bar area

has a nice tapas bar to fill any of your needs during the day

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

underground car parking and nice walks around area

the breakfast was outstanding with a large selection of bread, meats, pastries and more

room was very good, and the dining room served an enjoyable breakfast

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

delicious breakfast, excellent restaurant

the staff was great & very nice restaurant/ bar there, too

nothing apart from could do with an earlier breakfast time for camino pilgrims

facilities including the jacuzzi and the dry sauna as well as a small little gym

breakfast was lovely and staff were very helpful

clean, beautiful furnitures, spacious, nice view, great breakfast

good buffet style breakfast

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

the fact we arrived sunday the restaurant and bar was closed

really, could have done with more staff on in the evning to cope with the bar and restaurant

a late check out was 5 per hour also

i have never had bad coffee in a bar or restaurant in spain so it should be

secure parking excellent

the location was very good and they have private parking

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

very handy for bilbao ferry port. strong wifi. clean budget hotel.

great buffet for breakfast

staff at the bar was very nice and also the pintxos + snacks & drinks were good

spa and breakfast

bed was fine! location ok, enough parking. wifi had mixed reception, not superb but good enough.

breakfast is limited with few vegan options

great breakfast , fabulous staff . super clean everywhere

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

staff organised complimentary secure parking for my ferrari in their garage

while we were there the weather was not very warm yet so pool etc

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at