limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

could be softer bar should stay open later for hotel residents and room service should be available until

room was a bit small but not a huge issue room service - probably ordered the wrong thing

staff, from the front desk, to the restaurant, bar, and room service were exceptional

reception & room service staff were really attentive and helpful

wouldn t call it an indoor pool) and rooftop pool and bar which were not

the gym, the entrance, the spa

great gym and spa facilities and fantastic breakfast

the food was super and the spa was great to start the day before breakfast

roof top pool a great addition

staff was friendly and room service meant that my bed was cleaned very quickly.

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

location and great breakfast!

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

no phone for room service

the room service and cleaners entered as they pleased without ever knocking.

limited choice in restaurant although room service was good

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

minibar, no room service

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

room service was very fast

no one answers the ring for room service / house keeping

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

we however ordered room service which took close to an hour for fries

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi was a bit sporadic

bright and clean room and bathroom with very fast wifi

location, very clean, confort, fast room service

we could not reach room service or the front desk

we ordered a pizza through room service

room service

size room, bed, room service

room service food was not good by any means unfortunately but we loved the woman who delivered the

they seemed to be having a little bit of trouble with the room service

room service wasn t great but that s a minor issue

room service excellent

is good selection but very average quality food, coffee is really not good, room service is only available between

one day room service was poor

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

t even a coffee) until 11am

can t order room service

the bar was very nice as well as the room service

the room service menu was extremely limited and needs to be extended for

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service/bar food is a disaster

room service was below par the shower had mold on the sides and the drain was semi clogged and

had room service on the last night - the burger was great and the wine good

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

room service was nice too

the bed was really comfy and the room service was tasty.

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

the garage was well managed and room service timely and

no room service which i expected for a 5-star hotel.

room service

the price of room service was reasonable, and the cake

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

the design was great, friendly personal, free coffee and water, great room service

room service was excellent, good food and the woman who delivered to our room was very friendly

there wasn't room service either

had room service which was excellent and good value

room service, one of our orders was a burger without vegetables and with goat cheese instead of

room service, accommodation and provisions were exvcelent

the qr codes in the room for room service and such didn t work

staff was very helpfull, breakfast was great as was room service.

doorman, bell hops, 24 hr room service, a good restaurant

the food was poor, especially room service.

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

room service was prompt and absolutely delicious, and the location couldn t be better just a

no food available, not even room service after 2300

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

the various restaurants the location the room service

also very clean, room service daily

room service is available in case you need it

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

ovided detailed directions

didn't have breakfast, but opted for room service

other rooms) in the morning was too

shower, and bathtub were too old room service

r brunch) and it was delicious/fantastic

niggle was lack of 24hr room service

fast room service, every request is done in a few minutes

have been greater, only one type of each tea bag etc

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

the room service food is impeccable and all the staff are exemplary

however, prices at the bar, for room service and for breakfast were ridiculous

i tried to order their 24 hr room service

euros) and sat in the room enjoying the view

very good room service and a comfortable room

very expensive, no in house options for lunch or dinner, except for a very limited room service

the location and the staff were fantastic! i also appreciated that there was room service.

although we didn't use room service it was available

had a room service issue sadly

staff and room service

on one occasion we had room service, we didn t have to wait too long and it was delicious

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

room service was excellent

room service food

room service took almost an hour

electric kettle, ac fully controlable, breakfast nothing special but good

mini bar price list was missing

the room service food was quite poor considering the quality of the main restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

could order room service outside restaurant hour e

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

room service food was poor and cold

the room service was efficient and tasty but we would have preferred eating in the restaurant

food from the room service menu was terrible

no room service menu

there was not room service

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

room service food was quite average

restaurant only serves room service

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

good, clean facilities with room service

no room service to order some food

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

i got the same excellent service from the restaurant staff and room service

there was no room service menu in the room and no wifi instructions

hotel a bit tried, unfortuately due to covid no facilities available except room service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

waited at the bar for ages for a drink but gave up and went to bed

reception and bar staff helpful and polite

there is a nice free parking

free parking

wifi good

bar with coffee, breakfest and lunch

free parking and quiet room

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

breakfast quite basic. wifi not very stable

the beds were comfortable and wifi strong

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

friendly bar with snack food available

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

basic bar area

has a nice tapas bar to fill any of your needs during the day

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

underground car parking and nice walks around area

the breakfast was outstanding with a large selection of bread, meats, pastries and more

room was very good, and the dining room served an enjoyable breakfast

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

had room service as we were tired superb food and pleasant

restaurant was great. the staff was quite friendly and helpful. room service was very good.

restaurant food was incredible as was breakfast

great food locations nearby and breakfast, room

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

i have never had bad coffee in a bar or restaurant in spain so it should be

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

good secure disabled parking, free wifi throughout and nice dog walking round about

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

good parking arrangement and really nice staff such as andreas and a younger lady at reception

great location for the port, secure free underground parking, very helpful and kind staff, large and well equipped room, excellent restaurant at an

location, easy access, secure parking and free of charge , lovely clean room , modern

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or bedrooms

wn key for entry) good cafeteria

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of everything

there was a charge for spa usage incorrectly applied to our room

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

very friendly staff, beautiful location and atmosphere. nice swimming pool.

amazing breakfast. great bathroom beautiful view

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

free parking

good buffet style breakfast

facilities including the jacuzzi and the dry sauna as well as a small little gym

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice