easy parking

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

parking was free and good

breakfast was nice and personal

the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

mini bar was free, which was very nice

no mini bar list

the food was excellent for both dinner and breakfast

great breakfast, nice host, easy to find.

breakfast was ok, the surrounding was nice if you search clam and nature.

free parking

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

the breakfast was amazing!

easy parking on the premises

free car parking snd easy walk to/from town center

central location with good bar and pintxos. good value

nice bar downstairs with some snacks

the bar underneath does great pinchos and the staff are really friendly

wifi all right

the bar downstairs was brilliant, just loved it

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

there is parking for guests

excellent wifi

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

parking is easy, check in was smooth

great bar serving very reasonably priced food

reception and bar staff helpful and polite

there is a nice free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

good restaurant & bar food. close to airport

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

has a nice tapas bar to fill any of your needs during the day

the room and bar facilities.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

had room service on the last night - the burger was great and the wine good

room service was nice too

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

no room service menu in room, no coffee making facilities in room.

breakfast and room service really good

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

staff were excellent and room service was very good

well situated to walk to guggenheim and old downtown, exceptional staff and room service

room service was prompt and absolutely delicious, and the location couldn t be better just a

however, room service had a nice selection and the delivery was timely

the room service menu was extremely limited and needs to be extended for

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service at night came within 20 minutes as i had been notified

the room was very comfortable and room service was good value, a varied menu and delivered promptly

can t order room service

the bar was very nice as well as the room service

one day room service was poor

t even a coffee) until 11am

great large room and room service and location close to old city and guggenheim museum by walk.

excellent room cleaning and room service staff

is no room service during the day or evenings

however, prices at the bar, for room service and for breakfast were ridiculous

fast room service, every request is done in a few minutes

loved that the hotel is across the street from the guggenheim! loved the room service!

we ordered a pizza through room service

location, very clean, confort, fast room service

we could not reach room service or the front desk

room service

size room, bed, room service

also very clean, room service daily

room service is available in case you need it

an excellent stay with young kids - highly recommended

room was comfortable, wifi worked, and tv had an english channel

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

the bed was a bit hard for me, also it could do with room service.

the room service and cleaners entered as they pleased without ever knocking.

minibar, no room service

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

limited choice in restaurant although room service was good

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

we however ordered room service which took close to an hour for fries

but using room service menu is not allowed

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

room service was very fast

staff was friendly and room service meant that my bed was cleaned very quickly.

also there was a little play area in the breakfast room for kids

great breakfast and really friendly staff

staff very friendly and kind. lovely gifts in the room for our kids.

location and great breakfast!

euros) and sat in the room enjoying the view

i tried to order their 24 hr room service

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

very expensive, no in house options for lunch or dinner, except for a very limited room service

we ordered a bottle of basque sparkling wine from room service

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

room service food and breakfast is poor quality.

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

is no room service for breakfast and the options offered in the evening are very scarce

room service available, brakfast very tasty and a restaurant within the same building

reception & room service staff were really attentive and helpful

also i tried to order room service and they only had 2 things available from the menu

room service wasn t great but that s a minor issue

there was no room service for food etc in the advertised time as the cook was sick

room service food was also fantastic and good value for money

room service excellent

room service food was poor and cold

also, room service was late when needed just for a cup of tea

room service

room service was very convenient, good food, a bit too high price, but it was expected

there was not room service

if two people want to have room service, they cannot sit together

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

room service

if your children wish to eat dinner before 8pm your stuck with limited room service options

wouldn t call it an indoor pool) and rooftop pool and bar which were not

lovely friendly staff and nice gym

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

great to cool down in though and bar beside it was great which was open til 10pm

well equipped little gym and spa

although we didn't use room service it was available

on one occasion we had room service, we didn t have to wait too long and it was delicious

staff and room service

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

had a room service issue sadly

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

the main negative i will give the fact that room service took my cup, plate and cutlery

there wasn't room service either

had room service which was excellent and good value

room was massive and room service were great

room service, accommodation and provisions were exvcelent

room service far too expensive

the room was very comfortable and clean, and the room service quite fast

-room service food prices were too high.

staff was very helpfull, breakfast was great as was room service.

the room service food was quite poor considering the quality of the main restaurant

room service does not serve the full menu 24/7

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

could order room service outside restaurant hour e

room service was excellent and front of house people could not have done anything else for