waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

friendly bar with snack food available

basic bar area

no room service to order some food

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

breakfast and room service really good

room service was prompt and absolutely delicious, and the location couldn t be better just a

staff were excellent and room service was very good

well situated to walk to guggenheim and old downtown, exceptional staff and room service

very comfortable room, quick friendly service. restaurant & room service very good.

excellent room cleaning and room service staff

fast room service, every request is done in a few minutes

however, prices at the bar, for room service and for breakfast were ridiculous

have been greater, only one type of each tea bag etc

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

the location and the staff were fantastic! i also appreciated that there was room service.

a limited room service menu.

cording to the menu) at 5pm and they said they didn't serve until 6pm

very good room service and a comfortable room

i tried to order their 24 hr room service

also, room service was late when needed just for a cup of tea

room service

there was not room service

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

the room service was efficient and tasty but we would have preferred eating in the restaurant

also very clean, room service daily

room service is available in case you need it

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

wifi was free, but weak, for emails okay

ovided detailed directions

the room service menu was extremely limited and needs to be extended for

very comfortable bed and excellent room service and changeover

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service/bar food is a disaster

however, room service had a nice selection and the delivery was timely

can t order room service

the bar was very nice as well as the room service

great large room and room service and location close to old city and guggenheim museum by walk.

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

one day room service was poor

room service was excellent and front of house people could not have done anything else for

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

could order room service outside restaurant hour e

the room service food was quite poor considering the quality of the main restaurant

room service does not serve the full menu 24/7

staff and room service

on one occasion we had room service, we didn t have to wait too long and it was delicious

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

had a room service issue sadly

although we didn't use room service it was available

hotel a bit tried, unfortuately due to covid no facilities available except room service

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

room service was fast and excellent

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

room service

we ordered a pizza through room service

size room, bed, room service

we could not reach room service or the front desk

location, very clean, confort, fast room service

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

room service

room service meal , menu was limited and food was just ok

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

no room service which i expected for a 5-star hotel.

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

room service after 2nd night they did not refill anything nether shower gel nor water

restaurant & room service & bar on the rooftop

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

room service was very fast

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

also good wifi

bright and clean room and bathroom with very fast wifi

the food was poor, especially room service.

great room service and breakfast

room service, accommodation and provisions were exvcelent

the qr codes in the room for room service and such didn t work

room service far too expensive

is good selection but very average quality food, coffee is really not good, room service is only available between

room service excellent

they seemed to be having a little bit of trouble with the room service

room service food was also fantastic and good value for money

also i tried to order room service and they only had 2 things available from the menu

the bed was a bit hard for me, also it could do with room service.

no phone for room service

minibar, no room service

the room service and cleaners entered as they pleased without ever knocking.

room service was limited times

staff was friendly and room service meant that my bed was cleaned very quickly.

great helpful staff, good breakfast

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

also there was a little play area in the breakfast room for kids

beautiful breakfast

room service food was quite average

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

the room service staff are great

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

quick room service at dinner time

shower, and bathtub were too old room service

other rooms) in the morning was too

didn't have breakfast, but opted for room service

r brunch) and it was delicious/fantastic

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

room service food and breakfast is poor quality.

room was a bit small but not a huge issue room service - probably ordered the wrong thing

quite expensive, and would like to have option for glass of wine in the room service not all full

reception & room service staff were really attentive and helpful

is no room service for breakfast and the options offered in the evening are very scarce

one minus - the small bedrooms are not made for two adults

pool was very shallow so not for swimming in

hotel was wonderful, complete peace, i liked the pool, the bar located next to it and most of all i liked the

the gym, the entrance, the spa

the gym, the entrance, the spa

room service was excellent

room service food

room service took almost an hour

very good breakfast, very comfy pillows, helpful staff and good location

and the gym nearby was included and definitely has exceeded my expectations

no room service menu in room, no coffee making facilities in room.

had room service on the last night - the burger was great and the wine good

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

wifi worked properly

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

there is a nice free parking

staff was kind, parking was easy

wifi good

the main negative i will give the fact that room service took my cup, plate and cutlery

room service, one of our orders was a burger without vegetables and with goat cheese instead of

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

i would have liked to be able to make tea in the room and room service.

room was massive and room service were great

parking was easy

t

free parking and quiet room

parking and wifi as published

lively bar and restaurant

free wi-fi and free parking

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

breakfast was really good value for money

& wifi didn't work

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

free secure parking

underground car parking and nice walks around area

breakfast good

good breakfast

+ own garage + good breakfast + quiet location

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

while we were there the weather was not very warm yet so pool etc

is was quickly rectified by

the views from the terrace and pool are what make the hotel exceptional

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

wifi was not good enough to support streaming or downloading tv shows

really, could have done with more staff on in the evning to cope with the bar and restaurant

for late check out only 5 per hour up til 5pm if required

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

underground parking was a bonus and it's free

the location was very good and they have private parking

the hotel has an underground car park (max headroom 1

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

free parking

good buffet style breakfast

facilities including the jacuzzi and the dry sauna as well as a small little gym

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice