easy parking on the premises

free car parking snd easy walk to/from town center

central location with good bar and pintxos. good value

there's a bar beneath with tasty bar snacks

the bar downstairs was brilliant, just loved it

nice staff in the bar and reception. nice quiet hotel.

osed sundays)

parking was free and good

breakfast was nice and personal

mini bar was free, which was very nice

the breakfast, though it was good, was also not close to the other relais chateau hotels

fantastic facilities. beautiful grounds excellent breakfast free drinks in room

and also the breakfast was were poor - even any kind of hot meal, fried and scrambled eggs were for

i liked that all mini bar drinks were included in the price

good buffet style breakfast

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

breakfast was ok, the surrounding was nice if you search clam and nature.

great breakfast, nice host, easy to find.

breakfast was lovely and staff were very helpful

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

easy parking

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

parking and wifi as published

wifi not working in the morning.

convivial bar and restaurant

t

location, tranquil setting, with ample free parking

the breakfast is delicious and we the staff very gentle

room, excellent hosts and great breakfast

owners, service, breakfast, dog friendly, peaceful, parking, high ceilings, interior

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

coziness, breakfast and quiet location. staff were very welcoming and nice.

secure parking for our motorbikes and member of staff was excellent

host was very friendly. parking nearby. the area is beautiful.

parking was a challenge the first night as there was an event in town and all the parking lots were

no on site car parking

parking was not on site but just 50m away

free parking

lady in reception and running the bar in the evening was excellent

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

excellent parking

free, on-site, easy parking - super extra amazing

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

had room service on the last night - the burger was great and the wine good

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

the bed was really comfy and the room service was tasty.

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service at night came within 20 minutes as i had been notified

very comfortable bed and excellent room service and changeover

the room service menu was extremely limited and needs to be extended for

room service was limited times

the bed was a bit hard for me, also it could do with room service.

location. room service was very good

the room service and cleaners entered as they pleased without ever knocking.

minibar, no room service

no food available, not even room service after 2300

breakfast and room service really good

well situated to walk to guggenheim and old downtown, exceptional staff and room service

staff were excellent and room service was very good

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

staff was friendly and room service meant that my bed was cleaned very quickly.

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

also there was a little play area in the breakfast room for kids

great breakfast and really friendly staff

room service was excellent, good food and the woman who delivered to our room was very friendly

had room service which was excellent and good value

i would have liked to be able to make tea in the room and room service.

room service, one of our orders was a burger without vegetables and with goat cheese instead of

room was massive and room service were great

great large room and room service and location close to old city and guggenheim museum by walk.

the bar was very nice as well as the room service

one day room service was poor

t even a coffee) until 11am

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

room service

we could not reach room service or the front desk

we ordered a pizza through room service

location, very clean, confort, fast room service

size room, bed, room service

no one answers the ring for room service / house keeping

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

we however ordered room service which took close to an hour for fries

but using room service menu is not allowed

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

cafeteria and hotel bar closes early

friendly bar with snack food available

the room and bar facilities.

temperature a little too high and a soap bar would be great in the bathroom

good restaurant & bar food. close to airport

room was a bit small but not a huge issue room service - probably ordered the wrong thing

reception & room service staff were really attentive and helpful

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

could be softer bar should stay open later for hotel residents and room service should be available until

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

the gym, the entrance, the spa

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

great to cool down in though and bar beside it was great which was open til 10pm

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

also good wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

in addition charge 4 eur for each room service

fast room service, every request is done in a few minutes

however, prices at the bar, for room service and for breakfast were ridiculous

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

excellent room cleaning and room service staff

also i tried to order room service and they only had 2 things available from the menu

room service food was not good by any means unfortunately but we loved the woman who delivered the

no room service until 8.30 pm

they seemed to be having a little bit of trouble with the room service

room service food was also fantastic and good value for money

also very clean, room service daily

room service is available in case you need it

wifi a bit intermittent but no real problem.

nice room amenities such as mini bar, toiletries, and super fast wifi

little attention for the kids

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

if your children wish to eat dinner before 8pm your stuck with limited room service options

the price of room service was reasonable, and the cake

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

the garage was well managed and room service timely and

very expensive, no in house options for lunch or dinner, except for a very limited room service

cording to the menu) at 5pm and they said they didn't serve until 6pm

very good room service and a comfortable room

a limited room service menu.

euros) and sat in the room enjoying the view