he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

staff was kind, parking was easy

the staff was very helpful and was very comfortable and easy parking

parking is easy, check in was smooth

free parking

excellent wifi

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

plenty of free parking

wifi not working in the morning.

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

no room service menu in room, no coffee making facilities in room.

room service was nice too

had room service on the last night - the burger was great and the wine good

the bed was really comfy and the room service was tasty.

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service was below par the shower had mold on the sides and the drain was semi clogged and

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service at night came within 20 minutes as i had been notified

room service/bar food is a disaster

room service is a huge plus

staff were excellent and room service was very good

no food available, not even room service after 2300

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

very comfortable room, quick friendly service. restaurant & room service very good.

t even a coffee) until 11am

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

the bar was very nice as well as the room service

great large room and room service and location close to old city and guggenheim museum by walk.

one day room service was poor

location, very clean, confort, fast room service

we could not reach room service or the front desk

we ordered a pizza through room service

size room, bed, room service

room service

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

the room service and cleaners entered as they pleased without ever knocking.

room service was limited times

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

the bed was a bit hard for me, also it could do with room service.

limited choice in restaurant although room service was good

room service after 2nd night they did not refill anything nether shower gel nor water

no one answers the ring for room service / house keeping

we however ordered room service which took close to an hour for fries

but using room service menu is not allowed

restaurant & room service & bar on the rooftop

staff was friendly and room service meant that my bed was cleaned very quickly.

staff very friendly and kind. lovely gifts in the room for our kids.

great breakfast and really friendly staff

great helpful staff, good breakfast

fantastic location, comfortable beds, great staff and a lovely breakfast.

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

however, prices at the bar, for room service and for breakfast were ridiculous

fast room service, every request is done in a few minutes

the room service food is impeccable and all the staff are exemplary

is no room service during the day or evenings

also very clean, room service daily

room service is available in case you need it

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

the wifi doesn t work very well.

check in late cleaning perfect late check out

has a nice tapas bar to fill any of your needs during the day

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

cafeteria and hotel bar closes early

temperature a little too high and a soap bar would be great in the bathroom

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

wifi was a bit sporadic

to 120mbps)

room was a bit small but not a huge issue room service - probably ordered the wrong thing

could be softer bar should stay open later for hotel residents and room service should be available until

guess because of covid) so couldn t eat in / get room service etc

staff, from the front desk, to the restaurant, bar, and room service were exceptional

reception & room service staff were really attentive and helpful

i tried to order their 24 hr room service

the location and the staff were fantastic! i also appreciated that there was room service.

euros) and sat in the room enjoying the view

very expensive, no in house options for lunch or dinner, except for a very limited room service

very good room service and a comfortable room

great gym and spa facilities and fantastic breakfast

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

location was great for seeing all the sites of interest, hotel clean , beds comfy and rooftop pool a lovely bonus with a great view

breakfast bar had a huge choice of food

for breakfast room and gym was out of that section and a flight of stairs down

there was no room service for food etc in the advertised time as the cook was sick

room service excellent

they seemed to be having a little bit of trouble with the room service

room service wasn t great but that s a minor issue

room service food was also fantastic and good value for money

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

the price of room service was reasonable, and the cake

the garage was well managed and room service timely and

no room service which i expected for a 5-star hotel.

if your children wish to eat dinner before 8pm your stuck with limited room service options

no room service to order some food

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

had room service which was excellent and good value

the main negative i will give the fact that room service took my cup, plate and cutlery

there wasn't room service either

the design was great, friendly personal, free coffee and water, great room service

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

room service was very convenient, good food, a bit too high price, but it was expected

the room service was efficient and tasty but we would have preferred eating in the restaurant

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

food from the room service menu was terrible

also, room service was late when needed just for a cup of tea

the qr codes in the room for room service and such didn t work

-room service food prices were too high.

staff was very helpfull, breakfast was great as was room service.

great room service and breakfast

doorman, bell hops, 24 hr room service, a good restaurant

staff and room service

on one occasion we had room service, we didn t have to wait too long and it was delicious

although we didn't use room service it was available

had a room service issue sadly

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

could order room service outside restaurant hour e

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

the room service food was quite poor considering the quality of the main restaurant

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

r brunch) and it was delicious/fantastic

there was a strike from the cleaning service during my stay...no room service...no fresh towels

niggle was lack of 24hr room service

other rooms) in the morning was too

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

hotel a bit tried, unfortuately due to covid no facilities available except room service

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

room service food

room service was excellent

room service took almost an hour

t there was a conference on) and poor bar area

not a proper bar to relax in. room looked a bit tired.

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

great food served in room service for dinner

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

room service food was quite average

breakfast was ok, the surrounding was nice if you search clam and nature.

good buffet style breakfast

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

breakfast was lovely and staff were very helpful

the breakfast was amazing!

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

breakfast was very continental but tasty

restaurant food was incredible as was breakfast

breakfast good

room was very good, and the dining room served an enjoyable breakfast

parking

+ own garage + good breakfast + quiet location

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

occasionally have bar tender stop by pool and ask guest if they need drink

staff organised complimentary secure parking for my ferrari in their garage

there was a charge for spa usage incorrectly applied to our room

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they had

view is wonderful, staff was very professional, room was well appointed, beds were comfy and the breakfast was divine

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

for late check out only 5 per hour up til 5pm if required

hotel location, cleaning wifi

the fact we arrived sunday the restaurant and bar was closed

a late check out was 5 per hour also

close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

staff were friendly, free parking very

good wifi signal

secure parking excellent

the location was very good and they have private parking

location, easy access, secure parking and free of charge , lovely clean room , modern