wifi is a bit poor - so bare that in mind if you rely heavily on it

free wifi

staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

breakfast was tasty as well

not go for breakfast option as there was better value for money options elsewhere in the town

offer you only 1 hour at the spa

the hotel has an interesting hydro spa on the ground floor - and open to guests

the breakfast was amazing with a good choice of different sweets and salty foods

breakfast is limited with few vegan options

spa facilities, good value for money

a medium size hotel with own spa circuit

lack of water and breakfast only average

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

i would have liked to be able to make tea in the room and room service.

room service, one of our orders was a burger without vegetables and with goat cheese instead of

room service only until 11pm, no ice machine for guests

room was massive and room service were great

room service was excellent, good food and the woman who delivered to our room was very friendly

room service took almost an hour

room service was excellent

room service food

nice clean hotel with free usage of a really good gym down the road.

t there was a conference on) and poor bar area

lovely friendly staff and nice gym

the pool, gym, and spa are amazing

great to cool down in though and bar beside it was great which was open til 10pm

hotel, great location, lovely room, amazing roof top bar and pool

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

there was a strike from the cleaning service during my stay...no room service...no fresh towels

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

didn't have breakfast, but opted for room service

niggle was lack of 24hr room service

shower, and bathtub were too old room service

shame that nothing was open

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

quite expensive, and would like to have option for glass of wine in the room service not all full

room service food and breakfast is poor quality.

is no room service for breakfast and the options offered in the evening are very scarce

the place was great and comfortable with delicious breakfast

location, comfortable bed, good breakfast, convenient off road parking, very friendly and helpful

we used the kitchen for preparing some food in the evening

private parking is extremely handy

kitchen, the room, the bathroom, it has everything you could want

had room service on the last night - the burger was great and the wine good

room service was nice too

the bed was really comfy and the room service was tasty.

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

staff was friendly and room service meant that my bed was cleaned very quickly.

good location in old town of the city

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

very good breakfast

also there was a little play area in the breakfast room for kids

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

restaurant only serves room service

the room service staff are great

great food served in room service for dinner

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

no phone for room service

limited choice in restaurant although room service was good

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

the bed was a bit hard for me, also it could do with room service.

room service was limited times

room service wasn t great but that s a minor issue

also i tried to order room service and they only had 2 things available from the menu

there was no room service for food etc in the advertised time as the cook was sick

room service excellent

no room service until 8.30 pm

room service far too expensive

the food was poor, especially room service.

-room service food prices were too high.

great room service and breakfast

doorman, bell hops, 24 hr room service, a good restaurant

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

to 120mbps)

wifi is blocking certain network services without giving you upfront or during usage a warning

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

restaurant & room service & bar on the rooftop

the restaurant was closed on the sunday evening but we managed to get room service

but using room service menu is not allowed

the price of room service was reasonable, and the cake

room service

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

if two people want to have room service, they cannot sit together

we ordered a pizza through room service

we could not reach room service or the front desk

size room, bed, room service

location, very clean, confort, fast room service

room service

although we didn't use room service it was available

staff and room service

on one occasion we had room service, we didn t have to wait too long and it was delicious

had a room service issue sadly

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

hotel a bit tried, unfortuately due to covid no facilities available except room service

there was no room service menu in the room and no wifi instructions

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

i got the same excellent service from the restaurant staff and room service

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

room service was excellent and front of house people could not have done anything else for

room service does not serve the full menu 24/7

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

could order room service outside restaurant hour e

the room service food was quite poor considering the quality of the main restaurant

the bar was very nice as well as the room service

t even a coffee) until 11am

one day room service was poor

can t order room service

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

very comfortable bed and excellent room service and changeover

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service at night came within 20 minutes as i had been notified

the room was very comfortable and room service was good value, a varied menu and delivered promptly

also very clean, room service daily

room service is available in case you need it

nice room amenities such as mini bar, toiletries, and super fast wifi

wifi was free, but weak, for emails okay

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

a limited room service menu.

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

euros) and sat in the room enjoying the view

cording to the menu) at 5pm and they said they didn't serve until 6pm

very good room service and a comfortable room

the staff were very helpful and the breakfast was good

good car parking with underground and surface parking

room was very good, and the dining room served an enjoyable breakfast

parking

very friendly and good price. garage parking for motorbikes.

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

like reception and room service didn't really have a good handover

room service was very convenient, good food, a bit too high price, but it was expected

also, room service was late when needed just for a cup of tea

there was not room service

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

is no room service during the day or evenings

in addition charge 4 eur for each room service

excellent room cleaning and room service staff

loved that the hotel is across the street from the guggenheim! loved the room service!

breakfast and room service really good

the various restaurants the location the room service

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

room service is a huge plus

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

wanted a hotel with parking and easy access to the motorway and this ticked the boxes

it's not really a restaurant , you sit in the bar at plastic tables. the food was mediocre.

also, just a warning to other travelers that the on site restaurant and bar closes on sundays

great parking space availability

attractive and stylish rooms and a friendly welcome from the host and bar staff

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient

we decided to have room service

but what i disliked the most was the room service waiting time

we ordered room service for dinner, it took quite a while but the food was delicious

we did not go to the spa, as our time was limited, nor did we order room service

the room service pizza we ordered was 35 and it wasn't even the pizza toppings we ordered

room service evening meal choice very limited and not very appealing

room service menu was very limited

location was great. lovely room service food.

hoice from the scan code which did not work properly and was full of advertisements

staff; good buffet breakfast; restaurant and bar in the hotel; room service; mini bar in the room; comfortable bed; bathtub in the

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

friendly staff, wifi, interior of public zones