waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

excellent parking

there is a nice free parking

free, on-site, easy parking - super extra amazing

staff was kind, parking was easy

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

no food available, not even room service after 2300

very comfortable room, quick friendly service. restaurant & room service very good.

breakfast and room service really good

staff were excellent and room service was very good

room service is a huge plus

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

has a nice tapas bar to fill any of your needs during the day

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

basic bar area

cafeteria and hotel bar closes early

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

the room service menu was extremely limited and needs to be extended for

the room was very comfortable and room service was good value, a varied menu and delivered promptly

very comfortable bed and excellent room service and changeover

however, prices at the bar, for room service and for breakfast were ridiculous

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

loved that the hotel is across the street from the guggenheim! loved the room service!

have been greater, only one type of each tea bag etc

excellent room cleaning and room service staff

can t order room service

great large room and room service and location close to old city and guggenheim museum by walk.

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

the bar was very nice as well as the room service

t even a coffee) until 11am

room service is available in case you need it

also very clean, room service daily

ovided detailed directions

free wifi, free coffee service

an excellent stay with young kids - highly recommended

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

i tried to order their 24 hr room service

we ordered a bottle of basque sparkling wine from room service

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

a limited room service menu.

the location and the staff were fantastic! i also appreciated that there was room service.

good parking if you are driving

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

t

location, tranquil setting, with ample free parking

the lively restraunt and bar was a warm and entertaining place to sit

location, very clean, confort, fast room service

we could not reach room service or the front desk

room service

we ordered a pizza through room service

size room, bed, room service

we however ordered room service which took close to an hour for fries

room service after 2nd night they did not refill anything nether shower gel nor water

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

room service was very fast

like reception and room service didn't really have a good handover

room service

the room service was efficient and tasty but we would have preferred eating in the restaurant

also, room service was late when needed just for a cup of tea

room service food was poor and cold

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

no room service menu in room, no coffee making facilities in room.

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

had room service on the last night - the burger was great and the wine good

the bed was really comfy and the room service was tasty.

no phone for room service

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

limited choice in restaurant although room service was good

the bed was a bit hard for me, also it could do with room service.

room service was limited times

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi is blocking certain network services without giving you upfront or during usage a warning

wifi wasn t working

staff was friendly and room service meant that my bed was cleaned very quickly.

great breakfast and really friendly staff

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

good location in old town of the city

room service meal , menu was limited and food was just ok

no room service which i expected for a 5-star hotel.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

if your children wish to eat dinner before 8pm your stuck with limited room service options

room service wasn t great but that s a minor issue

there was no room service for food etc in the advertised time as the cook was sick

no room service until 8.30 pm

is good selection but very average quality food, coffee is really not good, room service is only available between

they seemed to be having a little bit of trouble with the room service

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

guess because of covid) so couldn t eat in / get room service etc

quite expensive, and would like to have option for glass of wine in the room service not all full

shame that nothing was open

staff, from the front desk, to the restaurant, bar, and room service were exceptional

on one occasion we had room service, we didn t have to wait too long and it was delicious

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

staff and room service

although we didn't use room service it was available

had a room service issue sadly

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service does not serve the full menu 24/7

room service was excellent and front of house people could not have done anything else for

the room service food was quite poor considering the quality of the main restaurant

could order room service outside restaurant hour e

no bar service after 9pm

hotel, great location, lovely room, amazing roof top bar and pool

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

great location, rooms were clean and quiet, super friendly staff, great spa and swimming pool

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

doorman, bell hops, 24 hr room service, a good restaurant

the room was very comfortable and clean, and the room service quite fast

room service far too expensive

room service was very quick, beds were very comfortable.

-room service food prices were too high.

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

i got the same excellent service from the restaurant staff and room service

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

niggle was lack of 24hr room service

r brunch) and it was delicious/fantastic

shower, and bathtub were too old room service

didn't have breakfast, but opted for room service

there was a strike from the cleaning service during my stay...no room service...no fresh towels

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

the room service staff are great

the room service didn't work, even going through reception

restaurant only serves room service

room service took almost an hour

room service was excellent

room service food

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

room was lovely, the parking solved a few problems and the breakfast was very good

room was massive and room service were great

had room service which was excellent and good value

there wasn't room service either

the main negative i will give the fact that room service took my cup, plate and cutlery

i would have liked to be able to make tea in the room and room service.

free wi-fi and free parking

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

breakfast was really good value for money

& wifi didn't work

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

free secure parking

underground car parking and nice walks around area

breakfast good

good breakfast

+ own garage + good breakfast + quiet location

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

while we were there the weather was not very warm yet so pool etc

is was quickly rectified by

the views from the terrace and pool are what make the hotel exceptional

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

wifi was not good enough to support streaming or downloading tv shows

really, could have done with more staff on in the evning to cope with the bar and restaurant

for late check out only 5 per hour up til 5pm if required

the hotel itself is stylish and modern, with clean and air-conditioned rooms with free wifi

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

underground parking was a bonus and it's free

the location was very good and they have private parking

the hotel has an underground car park (max headroom 1

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

free parking

good buffet style breakfast

facilities including the jacuzzi and the dry sauna as well as a small little gym

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice