the breakfast, though it was good, was also not close to the other relais chateau hotels

i liked that all mini bar drinks were included in the price

mini bar was free, which was very nice

no mini bar list

the food was excellent for both dinner and breakfast

parking was free and good

breakfast was nice and personal

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel

easy parking

the bar underneath does great pinchos and the staff are really friendly

nice staff in the bar and reception. nice quiet hotel.

wifi all right

there's a bar beneath with tasty bar snacks

the bar downstairs was brilliant, just loved it

easy parking on the premises

free car parking snd easy walk to/from town center

good buffet style breakfast

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

breakfast was ok, the surrounding was nice if you search clam and nature.

great breakfast, nice host, easy to find.

breakfast was lovely and staff were very helpful

close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

wifi was unusable the first night and then fixed

wifi works well

free parking and quiet room

lively bar and restaurant

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

the wifi

parking is easy, check in was smooth

wifi good

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

great bar serving very reasonably priced food

what a great hospitality. very nice breakfast. superb setting

driving to durango means severe parking issues and no alcoholic drink possible

as others are reporting, the breakfast is a lovely touch

room, excellent hosts and great breakfast

service, cleanliness, breakfast could not be better

parking outside property. this was the only negative point.

host was very friendly. parking nearby. the area is beautiful.

parking was a challenge the first night as there was an event in town and all the parking lots were

there is no parking on site

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

had room service on the last night - the burger was great and the wine good

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

the bed was really comfy and the room service was tasty.

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

nice bar in the building and great restaurant around the corner

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant attached

very comfortable bed and excellent room service and changeover

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

the room service menu was extremely limited and needs to be extended for

however, room service had a nice selection and the delivery was timely

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

room service was prompt and absolutely delicious, and the location couldn t be better just a

staff were excellent and room service was very good

well situated to walk to guggenheim and old downtown, exceptional staff and room service

no food available, not even room service after 2300

the bar was very nice as well as the room service

t even a coffee) until 11am

one day room service was poor

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

can t order room service

no phone for room service

the room service and cleaners entered as they pleased without ever knocking.

very clean room, friendly and helpful staff, nice room service

room service was limited times

minibar, no room service

we ordered a pizza through room service

location, very clean, confort, fast room service

size room, bed, room service

room service

we could not reach room service or the front desk

staff was friendly and room service meant that my bed was cleaned very quickly.

good location in old town of the city

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

the restaurant was closed on the sunday evening but we managed to get room service

restaurant & room service & bar on the rooftop

we however ordered room service which took close to an hour for fries

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

is no room service during the day or evenings

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

in addition charge 4 eur for each room service

fast room service, every request is done in a few minutes

have been greater, only one type of each tea bag etc

guess because of covid) so couldn t eat in / get room service etc

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

is no room service for breakfast and the options offered in the evening are very scarce

could be softer bar should stay open later for hotel residents and room service should be available until

shame that nothing was open

also very clean, room service daily

room service is available in case you need it

check in late cleaning perfect late check out

an excellent stay with young kids - highly recommended

little attention for the kids

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

to 120mbps)

wifi wasn t working

lovely friendly staff and nice gym

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

bar wasn t open which was a shame as the weather was great, but understand it s seasonal

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

not much you could do but the pool and sky bar was a bit limited in size

there wasn't room service either

room was massive and room service were great

room service only until 11pm, no ice machine for guests

room service was excellent, good food and the woman who delivered to our room was very friendly

the main negative i will give the fact that room service took my cup, plate and cutlery

room service wasn t great but that s a minor issue

there was no room service for food etc in the advertised time as the cook was sick

they seemed to be having a little bit of trouble with the room service

room service excellent

room service food was not good by any means unfortunately but we loved the woman who delivered the

very good room service and a comfortable room

we ordered a bottle of basque sparkling wine from room service

the location and the staff were fantastic! i also appreciated that there was room service.

i tried to order their 24 hr room service

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

if your children wish to eat dinner before 8pm your stuck with limited room service options

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

the garage was well managed and room service timely and

no room service which i expected for a 5-star hotel.