secure parking for our motorbikes and member of staff was excellent

parking outside property. this was the only negative point.

parking was a challenge the first night as there was an event in town and all the parking lots were

there is no parking on site

a problem, but be aware that parking is on the road and a steep climb to the hotel

service, cleanliness, breakfast could not be better

the breakfast is delicious and we the staff very gentle

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

room, excellent hosts and great breakfast

what a great hospitality. very nice breakfast. superb setting

parking is available near the hotel and there is a kitchen/bar downstairs

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

breakfast was of poor quality and boring

spa closes at 18.30. most of the rooms without bath.

breakfast is limited with few vegan options

spa and breakfast

this hotel, superb breakfast, lovely big room and a bathroom with bath and shower, perfect stay

parking situation was unclear. breakfast can be improved

thank you to virginia at reception really helpful and very pleasant ud83dude0a great breakfast ud83dude0b ud83dudc4c

the personal was really nice and helped us with restaurants and they prepared the breakfast in advance in morning because we left before the opening time

breakfast was included, basic but good selection

the bar was located at the lower floor with good coffee and pintxos and visited throughout the day by

nice bar downstairs with some snacks

nice staff in the bar and reception. nice quiet hotel.

the bar underneath does great pinchos and the staff are really friendly

wifi all right

the bar downstairs was brilliant, just loved it

easy parking on the premises

free car parking snd easy walk to/from town center

travelled with 4 kids and a dog

free parking and playground for kids in front of the

free parking and playground for kids in front of the

comfy beds, good greenery all around the hotel, good kids playground in the park right next to the hotel

a picnic over the road from the hotel on a picnic bench, where there is a great little park for kids

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant attached

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

nice bar in the building and great restaurant around the corner

fantastic facilities. beautiful grounds excellent breakfast free drinks in room

and also the breakfast was were poor - even any kind of hot meal, fried and scrambled eggs were for

the breakfast was ample and served quickly

i liked that all mini bar drinks were included in the price

amazing castle stay. nice restaurant. great breakfast

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and good

breakfast was nice and personal

continental style breakfast but you could order eggs

the hotel offers a good continental-style breakfast and i ate two evening meals in the restaurant, both of which were excellent

a lovely start to the holiday, couldn't have been more welcoming - & there was an honesty bar which was lovely, nice to be somewhere that trusted their

lovely onsite restaurant providing great dinner and plentiful breakfast

outdoor grassed terrace for breakfast with lovely views

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

the breakfast was amazing!

great breakfast, nice host, easy to find.

breakfast was lovely and staff were very helpful

good buffet style breakfast

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

location, tranquil setting, with ample free parking

convivial bar and restaurant

lively bar and restaurant

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

thout password) worked though i had to go back down and ask about it

free parking

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

parking is easy, check in was smooth

the wifi

had room service on the last night - the burger was great and the wine good

no room service menu in room, no coffee making facilities in room.

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

room service was nice too

room service was excellent, good food and the woman who delivered to our room was very friendly

the design was great, friendly personal, free coffee and water, great room service

room service only until 11pm, no ice machine for guests

there wasn't room service either

the main negative i will give the fact that room service took my cup, plate and cutlery

room service was limited times

no phone for room service

the bed was a bit hard for me, also it could do with room service.

location. room service was very good

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

staff was friendly and room service meant that my bed was cleaned very quickly.

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

good location in old town of the city

hotel, great location, lovely room, amazing roof top bar and pool

wouldn t call it an indoor pool) and rooftop pool and bar which were not

well equipped gym and spa

pool was very shallow so not for swimming in

the food was super and the spa was great to start the day before breakfast

is no room service for breakfast and the options offered in the evening are very scarce

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room was a bit small but not a huge issue room service - probably ordered the wrong thing

room service available, brakfast very tasty and a restaurant within the same building

shame that nothing was open

the room service menu was extremely limited and needs to be extended for

room service was below par the shower had mold on the sides and the drain was semi clogged and

very comfortable bed and excellent room service and changeover

the room was very comfortable and room service was good value, a varied menu and delivered promptly

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job