close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

the breakfast is delicious and we the staff very gentle

breakfast was amazing

owners, service, breakfast, dog friendly, peaceful, parking, high ceilings, interior

parking outside property. this was the only negative point.

secure parking for our motorbikes and member of staff was excellent

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large town of durango which is very a locals town

parking was a challenge the first night as there was an event in town and all the parking lots were

parking was downhill from the hotel

breakfast was of poor quality and boring

spa closes at 18.30. most of the rooms without bath.

breakfast is limited with few vegan options

spa and breakfast

this hotel, superb breakfast, lovely big room and a bathroom with bath and shower, perfect stay

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

easy parking on the premises

free car parking snd easy walk to/from town center

osed sundays)

central location with good bar and pintxos. good value

wifi all right

nice bar downstairs with some snacks

the bar downstairs was brilliant, just loved it

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

good parking if you are driving

location, tranquil setting, with ample free parking

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

wifi works well

t

parking is easy, check in was smooth

thout password) worked though i had to go back down and ask about it

wifi good

friendly people. nice comfy room. parking space.

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

breakfast was lovely and staff were very helpful

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which we really appreciated it

facilities including the jacuzzi and the dry sauna as well as a small little gym

great breakfast, nice host, easy to find.

parking is available near the hotel and there is a kitchen/bar downstairs

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

the bed was really comfy and the room service was tasty.

room service was nice too

had room service on the last night - the burger was great and the wine good

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

the design was great, friendly personal, free coffee and water, great room service

room service only until 11pm, no ice machine for guests

room was massive and room service were great

room service, one of our orders was a burger without vegetables and with goat cheese instead of

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

parking was free and good

breakfast was nice and personal

very clean room, friendly and helpful staff, nice room service

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

minibar, no room service

the room service and cleaners entered as they pleased without ever knocking.

staff was friendly and room service meant that my bed was cleaned very quickly.

very good breakfast

location and great breakfast!

also there was a little play area in the breakfast room for kids

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

room was a bit small but not a huge issue room service - probably ordered the wrong thing

staff, from the front desk, to the restaurant, bar, and room service were exceptional

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

is no room service for breakfast and the options offered in the evening are very scarce

quite expensive, and would like to have option for glass of wine in the room service not all full

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

well equipped little gym and spa

the spa was a a nice addition especially on a colder evening to come back to

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

the pool, gym, and spa are amazing

amazing castle stay. nice restaurant. great breakfast

the food was excellent for both dinner and breakfast

great breakfast. particularly enjoyed the fresh squeezed orange juice.

no mini bar list

and also the breakfast was were poor - even any kind of hot meal, fried and scrambled eggs were for

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service at night came within 20 minutes as i had been notified

very comfortable bed and excellent room service and changeover

however, room service had a nice selection and the delivery was timely

the room service menu was extremely limited and needs to be extended for

location, very clean, confort, fast room service

we could not reach room service or the front desk

room service

we ordered a pizza through room service

size room, bed, room service

but using room service menu is not allowed

room service after 2nd night they did not refill anything nether shower gel nor water

we however ordered room service which took close to an hour for fries

no one answers the ring for room service / house keeping

restaurant & room service & bar on the rooftop

great large room and room service and location close to old city and guggenheim museum by walk.

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

the bar was very nice as well as the room service

one day room service was poor

t even a coffee) until 11am

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi was a bit sporadic

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

also i tried to order room service and they only had 2 things available from the menu

room service excellent

there was no room service for food etc in the advertised time as the cook was sick

room service food was also fantastic and good value for money

they seemed to be having a little bit of trouble with the room service

staff were excellent and room service was very good

the various restaurants the location the room service

room service was prompt and absolutely delicious, and the location couldn t be better just a

room service is a huge plus

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

room service meal , menu was limited and food was just ok

the price of room service was reasonable, and the cake

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

room service

also very clean, room service daily

room service is available in case you need it

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

ntral

ovided detailed directions

fast room service, every request is done in a few minutes

the room service food is impeccable and all the staff are exemplary

loved that the hotel is across the street from the guggenheim! loved the room service!

in addition charge 4 eur for each room service

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

the room was very comfortable and clean, and the room service quite fast

staff was very helpfull, breakfast was great as was room service.

the qr codes in the room for room service and such didn t work

great room service and breakfast

room service was very quick, beds were very comfortable.

niggle was lack of 24hr room service

other rooms) in the morning was too

there was a strike from the cleaning service during my stay...no room service...no fresh towels

didn't have breakfast, but opted for room service

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

the location and the staff were fantastic! i also appreciated that there was room service.

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

we ordered a bottle of basque sparkling wine from room service

a limited room service menu.

very good room service and a comfortable room

room service food

room service was excellent

room service took almost an hour

the wifi coverage was inadequate in the room

breakfast was additional 11 euros and was amazing, it had local products

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

staff and room service

although we didn't use room service it was available

had a room service issue sadly

on one occasion we had room service, we didn t have to wait too long and it was delicious

room service was very convenient, good food, a bit too high price, but it was expected

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

also, room service was late when needed just for a cup of tea

room service

the room service was efficient and tasty but we would have preferred eating in the restaurant

room service does not serve the full menu 24/7

could order room service outside restaurant hour e

the room service food was quite poor considering the quality of the main restaurant

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent and front of house people could not have done anything else for

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

good, clean facilities with room service

the room service didn't work, even going through reception

there appears to be a room service menu but no way to order as reception does not answer calls

the room service staff are great

room service food was quite average

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

there was no room service menu in the room and no wifi instructions

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

i got the same excellent service from the restaurant staff and room service