he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

staff was kind, parking was easy

the staff was very helpful and was very comfortable and easy parking

parking is easy, check in was smooth

free parking

excellent wifi

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

plenty of free parking

wifi not working in the morning.

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

has a nice tapas bar to fill any of your needs during the day

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

the room and bar facilities.

cafeteria and hotel bar closes early

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

breakfast and room service really good

no food available, not even room service after 2300

very comfortable room, quick friendly service. restaurant & room service very good.

well situated to walk to guggenheim and old downtown, exceptional staff and room service

room service/bar food is a disaster

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

room service was below par the shower had mold on the sides and the drain was semi clogged and

the room service menu was extremely limited and needs to be extended for

had room service on the last night - the burger was great and the wine good

has lots of paperwork and validations room service for dinner - low quality food kids bed of low quality but couples bed quite good

room service was nice too

room service is strange, knocked over our stuff at the bathroom and left glasses and coffee mugs

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

facilities including the jacuzzi and the dry sauna as well as a small little gym

good buffet style breakfast

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

breakfast was lovely and staff were very helpful

great breakfast, nice host, easy to find.

can t order room service

t even a coffee) until 11am

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

great large room and room service and location close to old city and guggenheim museum by walk.

one day room service was poor

is no room service during the day or evenings

loved that the hotel is across the street from the guggenheim! loved the room service!

in addition charge 4 eur for each room service

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

excellent room cleaning and room service staff

we could not reach room service or the front desk

room service

size room, bed, room service

we ordered a pizza through room service

location, very clean, confort, fast room service

room service is available in case you need it

also very clean, room service daily

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

restaurant & room service & bar on the rooftop

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

no one answers the ring for room service / house keeping

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable wait on the

but using room service menu is not allowed

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

minibar, no room service

the room service and cleaners entered as they pleased without ever knocking.

no phone for room service

very clean room, friendly and helpful staff, nice room service

i tried to order their 24 hr room service

a limited room service menu.

very good room service and a comfortable room

cording to the menu) at 5pm and they said they didn't serve until 6pm

very expensive, no in house options for lunch or dinner, except for a very limited room service

staff was friendly and room service meant that my bed was cleaned very quickly.

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

great location in the old town. great sized rooms and breakfast was fantastic

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

location and great breakfast!

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

also good wifi

i had to work for a while and the wifi was good

could be softer bar should stay open later for hotel residents and room service should be available until

guess because of covid) so couldn t eat in / get room service etc

staff, from the front desk, to the restaurant, bar, and room service were exceptional

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room was a bit small but not a huge issue room service - probably ordered the wrong thing

no room service until 8.30 pm

also i tried to order room service and they only had 2 things available from the menu

room service food was not good by any means unfortunately but we loved the woman who delivered the

is good selection but very average quality food, coffee is really not good, room service is only available between

room service food was also fantastic and good value for money

room service food was poor and cold

food from the room service menu was terrible

like reception and room service didn't really have a good handover

room service

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

the garage was well managed and room service timely and

the price of room service was reasonable, and the cake

no room service which i expected for a 5-star hotel.

is difficult to know where to request more as there is no hospitality department in the hotel and room service will only bring ready made coffee

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

no bar service after 9pm

pool was very shallow so not for swimming in

the food was super and the spa was great to start the day before breakfast

not much you could do but the pool and sky bar was a bit limited in size

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

although we didn't use room service it was available

staff and room service

had a room service issue sadly

on one occasion we had room service, we didn t have to wait too long and it was delicious

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

staff was very helpfull, breakfast was great as was room service.

doorman, bell hops, 24 hr room service, a good restaurant

room service far too expensive

room service, accommodation and provisions were exvcelent

great room service and breakfast

the room service food was quite poor considering the quality of the main restaurant

room service does not serve the full menu 24/7

could order room service outside restaurant hour e

room service was excellent and front of house people could not have done anything else for

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

room service was excellent, good food and the woman who delivered to our room was very friendly

room service, one of our orders was a burger without vegetables and with goat cheese instead of

the main negative i will give the fact that room service took my cup, plate and cutlery

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

room service only until 11pm, no ice machine for guests

room service was fast and excellent

i got the same excellent service from the restaurant staff and room service

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

other rooms) in the morning was too

niggle was lack of 24hr room service

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

r brunch) and it was delicious/fantastic

shower, and bathtub were too old room service

room service food

room service took almost an hour

room service was excellent

no kettle in the room , had to ask for a corkscrew. gym off site

very good breakfast, very comfy pillows, helpful staff and good location

restaurant only serves room service

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

quick room service at dinner time

great food served in room service for dinner

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

restaurant was great. the staff was quite friendly and helpful. room service was very good.

had room service as we were tired superb food and pleasant

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

breakfast was very continental but tasty

restaurant food was incredible as was breakfast

amazing breakfast. great bathroom beautiful view

the spa services were exceptional

had lunch by the pool which was very average my ceaser salad had little fried chicken nuggets rather than fresh

breakfast at the terrace with sea-view made us feel great in the morning

bar again beautiful but again staff just need a bit more training

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

the fact we arrived sunday the restaurant and bar was closed

the hotel wifi was fast and everything worked well

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

wifi was not good enough to support streaming or downloading tv shows

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

free parking on premises

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

the staff were very helpful and the breakfast was good

there is parking under the hotel and a lift

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the hotel