the bar and restaurant were used daily and were very nice

(they provided shampoo, conditioner, and bar soap

extremely friendly staff. great that the fitness center was open 24 hours a day.

the bar and staff were very personable

great bar and dining area that encompasses the experience of the location

the hotel decor was cute, the staff were friendly and helpful, and the breakfast was nice

the kind staff, lovely breakfast and amazing beauty and history of the hotel

excellent breakfast

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

the front desk staff was accommodating and the chef in the breakfast room was attentive and cooked me a wonderful breakfast with great coffee on both mornings

the bar closed at 10.

shuttle driver was amazing

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

really appreciated the hotel shuttle service

the pool and hot tub were clean and fun

great kitchen, balcony and location. lovely breakfast place next door

the kitchen was outfitted with everything one could ask for

clean, fresh bedding, amazing kitchen

balconies and kitchen!!!

the guest house was quiet and they had a wonderful kids menu which allowed us to get a pack and play, a play mat and baby bath

we were told they were at capacity and we had to use the room service menu from our room and it is not the same options so we did not do this

no room service

need room service

expecting a bit more cleanliness and a few more perks like snack bar or drinks available

breakfast buffet was over-priced for the food offered and room service food, while delicious, didn't come with plates or eating utensils

the rooms blocked my cellphone service so i had to use the wifi, which didn't work

breakfast was great. no room service though you could get towels etc from reception.

very friendly staff and best part is the parking garage is attached to the hotel

5 star hotel and complimentary breakfast would be a nice perk if the hotel includes it in the nearby future

room, comfortable bed, nice temperature control of room, quiet location, breakfast was included in this reservation, free parking, short drive to downtown skokie

pet fee is $75 and parking garage around the corner for $25 (take ticket to hotel front desk and

we didn't complain since we know that sometime the property can only do so much and our kids were able to stay asleep

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

also liked that it was quiet and there wasn’t kids running the halls

limited facilities available like a laundry.

the pool was great and the location made it easy to move around chicago

breakfast, big family suite of two rooms, big beds, room amenities were great (kitchen), friendly

the pool was fun for the kids

the breakfast was exceptional

the breakfast was excellent, and there was plenty of space

have all the basics in the kitchen

needed a few more pots and pans and serving bowls for cooking. it was a great kitchen.

spacious and had kitchen

the property is great. kitchen is nice, bathroom is well appointed

i was in a one bedroom apartment with kitchen

loved the breakfast!gym was also very nice

breakfast, pool,gym, staff, price,etc

breakfast with cool pancake machine and cinnamon rolls sooo delicious

late check out

the gym is also small but has everything what you need for training

rooftop bar lovely staff good breakfast amazing room

breakfast delivered to the room would have been nice

would love to see a smoothie bar with greens, frozen fruit, oat milk, flax seed, etc

pleasant staff, good breakfast and nice beds.

excellent breakfast

no pet fee for our miniature dachshund

the spa tub was nice

the spa tub was really nice and the hotel was close to lots of restaurants.

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

i made reservations for at room with spa and when we got there the rooms were all sold out.

no pet fee! perfect location and place for me and my puppy!

to make 3 calls, 2 texts and finally 1 trip down to the front desk to get my room serviced when it was listed to be done when we checked in

great location, super friendly and helpful staff especially maura, nice lobby and bar area, clean super nice room with a great bed and shower the mattress was the best ever had in a

had to pay for wifi hallways and lift was very dated bottles of water were expensive lack of hooks to hang towels

the wifi and cable was out during my trip and could not be restored before i left.

the only thing we did not like was that the room booked for 4 people (2 adults and 2 kids) was not ready with the sleeping sofa

was hotel was great-very clean,well decorated, the kitchen had everything we needed to accommodate to our children, very friendly staff & as well as

the game room was nice, and my kids enjoyed it

the view the kitchen area smart tv

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4 days

the pool was lovely and offered great views of the city

it is nice if you are going as a couple, but it is not kids friendly

room service brought all food in 20 min or less

were they have an exclusive happy our only for the guests including hot chocolate for the kids

it is nice if you are going as a couple, but it is not kids friendly

due to covid, no room service. they had outside service but it was more like takeout.

room service due to being too busy - not great for lone females late at night trying to get

great room service and restaurants, large bathrooms, good seating and comfy beds and pillows

style of the hotel, bar and restaurant

room service was on the ball, fast, reasonably priced and elegant, everything worked

restaurant, gym

they gave us great ideas about where to eat with kids and good activities for families visiting the city for the first time

were always ready to assist with cabs and with umbrellas, to the lovely front desk folks, to the room service, to the staff at the brasserie

eucalyptus steam room in the spa was wonderful

e lane) without wave

i would love to see them open the space up for a champagne bar or cocktail bar, some way to experience the space without having the whole high tea thing

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

i would love a beautiful lobby and bar accessible ramp or escalator.

location, lobby, friendly staff, nice gym

staff was exceptional. paola at the bar was great.

there is no coffee machine or kettle in the room so i called the room service and they brought me a kettle and mugs

you need to get better food service for room service

room service wasn't good - never asnwered

room service was not cleaned the room even we asked and remembered many times to reception

be sure to order room service for breakfast

the employees were wonderful. location was very good. the restaurants and bar were very nice.

loved the staff from valet to check-in to bar to coffee service in the morning

the bed was very comfortable. room service excellent.

at the front desk was awesome when we were checking in and made a connection with our two kids very quickly over their shared love of harry potter and chatted to them about the store in

the breakfast and the location

there was no pool available, it was renovated - which was not informed appropriately before

busy, bar service poor

kids as special vip's

the view, the pool and the cocktails! the staff were extremely welcoming.

ice cream trolly for kids

we typically bring children on our visits and utilize the pool, and swimming makes us hungry for late night snack, lbvs

late check out handling unfriendly amd not very cooperative

go to the pool the views are superb

accommodated early check in

location, views, cleanliness, comfort, gym

was a hockey team of kids staying

kids enjoyed

we stayed was the night of the festival of lights parade, so the hotel was very busy with tons of kids

comfy bed and beautiful facility. enjoyed the gym too!

we stayed was the night of the festival of lights parade, so the hotel was very busy with tons of kids

very clean. the bar was great.

the gym had excellent equipment

the bed was soft and i loved the view of the city. the property has a gym quiet in my room

the receptionist i encountered when i ran down my laundry was just horrible

i would have normally ordered room service, but because of restrictions it wasn t offered

the indoor pool and spa area was great

room service orders were made and delivered promptly

that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race

you could get room service but i like to have a drink i

, on renovations until june end, spa had no body to service, and in door swimming pool super small, restaurant not a good one

pools were ok for kids if adults are with them

no room service but the operator still forwards the call to them

my kids loved parker, the house dog

spa shut down

pool closed at 10pm

the pet fee for $50. this should have mentioned upfront

good location. i hope their pet fee little less.

i was able to have a late check out at 1pm which was nice to be able to do stuff in the morning without feeling rushed

charge too much money for an early check in

paid for early check in

staff, gym location, room, closet

the pool on the 20th floor is large and offers a magnificent view of the city, with every possible

dining excellent and great bar for nightcap

best spa and pool for lap swimming

nice, the room was amazing, the food was very good and also lots of good and healthy options for kids

wish the restaurant/room service menu had more selection

the bar was very lively and lovely serving staff

you have to pay for wifi unless you are a preferred guest.

room service staff should make a swing through halls to pick up trays

dinner menu was good but needs a few less out there items and a few more that appeals to older kids and those with a less adventurous palate

the gym was another highlight – well-equipped with quality machines and free weights

bar and restaurant staff were friendly shout out to lauro and the restaurant manager for taking

amazing breakfast with a ton of options

good location for downtown chicago activities. better than average breakfast buffett.

great location , very clean super breakfast

no food room service.

it would be great to add room service, but the store at the lobby is helpful

the pool was very cold in the morning. otherwise no complaints.

no mini bar or water in room

close to everything we wanted to do! great gym and pool area.

pool and hot tub were great for kids

location just off the magnificent mile, good gym, pool and hot tub, great rooms, valet parking excellent

in hotel bar had costly drinks

fast room service. quiet hotel. very professional. extremely clean room. great location.

clean, nice staff, great location, free wifi, free room fridge

breakfast buffet was amazing! best we had on our long road trip. omelet bar was fantastic.

pool area was very well kept

we love the breakfast and lobby!

the gym on site was great and the pool seemed like it could be fun (they were a lot of kids because of (+)attentive staff, clean, great location. great staff during breakfast. gym (+)hotel, clean, friendly staff, and nice gym (-)room, gym, breakfast (+) their gym was good and clean (+)pharmacy and convenience stores (across the street), serves up an excellent breakfast daily, with gym/pool access (+) pool and gym great and fabulous happy hour drinks and snacks which are complimentary (+)i liked that they made the room every day, breakfast included, and other amenities like the gym. (+)the best location of chicago, very clean, rooms with great comfort and free breakfast, pool and gym (+)the location, comfortable air conditioned room, breakfast buffet, gym, pool, happy hour free drinks and food (+) great facilities in the hotel: gym, swimming pool

the room service togo was terrible

lobby bar is a great place to meet other guests

the lobby bar is spectacularly fine

we liked the fact that the hotel bar and front desk were one and the same

the nye party in the lobby bar was well planned and

gym

loved the bar with simple but delicious menu and the ambiance

kids were disappointed there was no pool

room service was reasonably priced and quick

the bar was such a good vibe as

the hotel bar closed at 11 on a friday night. which i thought was super early.

and the butler which was the restaurant that delivered to the hotel was delicious and amazing and room service was affordable and fast

i liked the fact that it has a gym and a variety of options for rooms

in the basement you have gym

wonderful position, lobby bar and staff

charged me a late check out fee for no good

also, there's no pet fee

nice location, very modern european style hotel with a nice gym

the wifi was down fir two days while they updated their system.

the bar was my favorite part with it being cold we was at the bar every night

sheets are kinda crunchy and i would prefer room service every day not every other day.

the beatrix restaurant downstairs has superb food and offers room service

robot room service and pool room

very nice restaurant in hotel provided delicious room service

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

we were there 4 days and didn t receive room service once

made towel animals for kids

kids were sad pool was closed and unable to get caffeinated coffee for our coffee maker.

the pool is small. kids were disappointed because it filled up quickly.

there were college kids on the

i liked the location but the kids wanted to be closer to grant park for the lollapalooza concert

pet fee + 100 cleaning fee) extra for one night for my dog

pool wasn t that great according to the kids.

the room was very nice and the room service from the restaurant downstairs was delicious

the gym should also have a cable pulley machine instead of exclusively machines dedicated to specific

good facilities including breakfast, pool and gym

the pool and gym in the hotel were small but perfectly adequate

rooms with ample space, great for families with small kids

early check in.

the food at breakfast was amazing

de the bed and left pajamas untidy over

room service not available after 10pm. can hear everything outside in the hallway.

my kids made lots of friends and were entertained for awhile

didn't get offered the free wifi

the doorman to room service, the staff was knowledgeable, caring & friendly

highly responsive staff, clean and quiet property, swimming pool and swim deck with games for kids were the highlight of our stay

also the pool

i didn't use the gym and saw that the pool was closed, so if you're interested in using the facilities, it's best to

we stayed in a junior suite with spa tub this time and omg that tub

loved the location and the pool was so much fun

the location is nice, river north. lots of restaurants. the gym was nice. the pool was nice.

my kids enjoyed the pool and breakfast was good every time we went

kids loved the pool and we liked the terrace where you can enjoy coffee and snacks even a meal or

having a view of the city and the pool/patio area

teen kids taking advantage of the beautiful property and staff

just did not like when i was at the pool, the gym was right next to us and we could see into the gym and they could see into the pool

it was at 12 after room service ended

the room was large; early check in and the bed was very comfortable

for safety reasons, there should be a bar in the bathroom so one doesn't slip and fall.

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

room, no do not disturb signs for door, we created our own, in order not to be woken up by room service

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

the fitness area is well equipment and the pool has a very cool,retro vibe

too many kids. a bit dull

great location, great rooms, beautiful pool, attentive staff.

wifi works on and off in the room, we have to wait for around 10 mints to get hot water in the

would have loved to see better pricing for room service