great gym with lots of machines and free weights

early check in after a super early flight in from boston was very much appreciated

early check in at 9am was greatly appreciated

no room service

was a hockey team of kids staying

room service was amazing as always

prompt service, including room service, asking for some toiletries, etc.

i didn't have enough time to enjoy the spa and dining at the hotel.

mini bar was warm so all contents in the mini bar were warm

the spa & pool where closed for remodeling.

staff was exceptional. paola at the bar was great.

it couldn’t be better the stuff is awesome the bar is always wonderful

location, lobby, friendly staff, nice gym

i would love to see them open the space up for a champagne bar or cocktail bar, some way to experience the space without having the whole high tea thing

the gym was extremely underwhelming

the staff were friendly and they allowed an early check in

early check in

no reataurant, pool, gym or breakfast due to covid. not their fault.

location, views, cleanliness, comfort, gym

attentive, great location, spacious rooms, accommodated early check in and luggage storage for check out

gym needs yoga mats. better hairdryers would be a bonus too.

portant when you have to get your work clothes clean asap)

it would have been nice if it had a gym.

no room service food menu

value and was appreciative for early check in, however the heat in room did not adjust well

there was no room service menu, i had to call and have one delivered

early check in was lovely

they gave us complimentary late check out which was great

you could get room service but i like to have a drink i

e chicago half marathon), at 4:50am and the cleaning ladies

the pool is awesome

room was confortable and we asked for an early check in and when we arrived we got it.

this was room service, not the upstairs restaurant

no room service but the operator still forwards the call to them

room service food was not good, breakfast was not good and extremely expensive for what was being

we didn't get a chance to go to the hotel bar but from the lobby it looked really nice

due to covid, facilities were closed, yet it was possible to go to the gym, which was nice.

limited breakfast options, no buffet; coffee ordered with room service was cold

forgot to ask but was confused about room service bill

location fantastic. bar area superb, warm and friendly. staff were all great. check in was easy.

we were told we had free coffee, wifi and workout room

we had drinks and food from the bar we wanted to keep cold

towels are hard and could of been 4 instead of 2. room service very high price

smells so good when you walk in through the doors. just a very pleasant place to stay. nice gym.

i had an amazing view and room service was delish

and polite spa facilities and staff were excellent room spacious bathroom nice great with kids loved having fridge and

beautiful hotel great bar fabulous coffee

pool hours

gym facilities were under reconstruction and the lap pool is really small

from the valet who greeted us and took our bags, to the front desk, to room service staff to the spa and gym staff, and to the waiter staff in the bar and restaurant

the staff was fantastic from the doormen

great room service and restaurants, large bathrooms, good seating and comfy beds and pillows

room service due to being too busy - not great for lone females late at night trying to get

are no ice machines on the floors and you have to call room service for it, which they do very quickly

restaurant and room service menus are a bit overpriced

the pool on the 20th floor is large and offers a magnificent view of the city, with every possible

staff, gym location, room, closet

ice machines accessible by customers. i do not like to wait or call room service frequently.

our 5 year old keeps remarking that, “this hotel really likes kids

the breakfast was excellent, and there was a wonderful atmosphere in both the bar and the chinese restaurant

they also have a machine that provides both flat and bubbly water in the gym on the fifth floor

the pool and gym are top of the line

kids enjoyed the pool

the gym is very nice, plenty of machines and space, fresh towels and water

wish the restaurant/room service menu had more selection

the pool was lovely and offered great views of the city

i didn t like the price of the room service

room service food was outstanding

the pool was smaller than i thought and quite busy with lots of kids.

because people s drinks were getting splashed, but i also understand the father since kids will be kids

room was very nice and wide and with a kitchen corner very comfortable

the breakfast was nice as well

clean, modern, updated, friendly staff, excellent location, and the continental breakfast

the small kitchen was impressively well-equipped, which was especially helpful as we were traveling with a

kitchenette

two elevators needed to get to your room was a difficult journey while traveling with young kids

the breakfast was good room service was excellent

let me do early check in around 1p

was pleasant and comfortable, accommodating numerous requests - including an early check in and late check out

starbucks inside was a nice perk as we were running late and found something to satisfy the kids for awhile

room service was reasonably priced and quick

the room was incredible and they even had robots that would wait on you and bring you room service

the room service robots and the very cool decoration

the room service robots are so fun

the bar was such a good vibe as

no room service

the gym seemed high quality, but we didnt get to use it

close to everything we wanted to do! great gym and pool area.

close to everything we wanted to do! great gym and pool area.

the pool was very cold in the morning. otherwise no complaints.

also, there's no pet fee

the room itself was very comfy with a huge tv and the wifi was

thout doing anything

was no daily room service to empty trash or tidy up the room

sheets are kinda crunchy and i would prefer room service every day not every other day.

my husband and i enjoyed the gym

good location in the down down, close to the shopping, restaurants and caffe shops, early chaco on and cheap out, they give us early check in

great pool facilities, helpful staff.

our kids loved the outdoor pool on the roof

my kids loved the free cookies and water

the washer was broken i started my laundry and the machine was broken so i had ti wash my clothes by hand

we like the location and great breakfast bar in the morning.

the evenings snacks and adults drinks were perfect as well as breakfast! the kids loved it all!

the evenings snacks and adults drinks were perfect as well as breakfast! the kids loved it all!

the pool and hot tub were freezing.

wasn't really a place for young kids due to party downstairs at night

the main advantages were 24 hours laundry and kitchen, cozy rooms, beds with curtains, private bathroom for each room

a lot of college kids were staying over the weekend, so the noise and doors slamming late at night were disturbing

an old abandoned building they got a terrible paint job and you just paid money to spend your kids birthday at the least accommodating hotel

would have loved if there was a room service daily

good location. i hope their pet fee little less.

the pet fee for $50. this should have mentioned upfront

but it is in a great location near great attractions, including the newest one bally's casino

convenient to everything etc food and casino

there is a small gym on the second floor and a nice sushi bar

no pet fee! perfect location and place for me and my puppy!

i also didn't receive a wifi password or response to my texts to the front desk

$20 daily fee for wifi/bottled water and fitness club

to make 3 calls, 2 texts and finally 1 trip down to the front desk to get my room serviced when it was listed to be done when we checked in

don't have the laundry room and the microwave in the room

everything! it was a perfect get away for my kids and i.

breakfast, great location and comfortable room. gym and pool both good.

large size. had more than we needed. complimary breakfast and dinner

rooms with ample space, great for families with small kids

wifi strenght and speed to improve

on room service menu

the room was large; early check in and the bed was very comfortable

we had to request cleaning service and room service assistance multiple times to get our order filled

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

the lobby with the rooftop was nice. they also offer room service which was nice

clean, perfect location and free breakfast!!!

nice pool gym sauna, very good breakfast, good

we also got 4 tickets for breakfast

and they allowed a late check out since i was waiting on audition for my daughter at depaul

wifi was superb

pet fee + 100 cleaning fee) extra for one night for my dog

jacuzzi bath tub, and room service staff did not pick up dirty dishes for two days

gym and pool are great. beautiful views.

almost everything, low quality/damage furniture, low ceiling gym, over rated

level 7 gym, pool area is where we spent the most time each evening

kids were sad pool was closed and unable to get caffeinated coffee for our coffee maker.

frame of the bed did not match up to the mattress and the kids kept bumping into and it caused some bumps and cuts

parking prices room service

no late check out!

the staff was great, the pool is ideal for younger kids, and the restaurant was

great free breakfast and a 2 hour open bar with snacks every evening was included

pool for the kids, the breakfast and happy hour, and the location was perfect.

no vent in bathroom. indoor pool is small.

pool needs to be heated

was very warm for kids to swim in and the breakfast was amazing

gym available

i loved the spa tub and how comfortable the bed was

loved the location and the pool was so much fun

gym was a bit outdated and the phone didn’t work

loved the large spa tub with the additional walk-in shower, great bathroom with a full vanity

great amenities in the form of games room, gym, kitchen, balcony etc. easy to access everything

the amenities abound with a full fitness center, sauna and steam room, not to mention a pool and hot tub

the heated pool and steam room were a favorite for my friends and i

room did not already have laundry detergent available , i had to request detergent from the front desk but had to wait until

knives (in the kitchen) could have been sharper ☺️

an on site restaurant with room service

location, staff, pool, gym, room, breakfast

having a view of the city and the pool/patio area

great but wifi

the pool area was connected to the gym so my husband and i could rotate keeping an eye on the kids and getting in a workout

robot room service and pool room

the beatrix restaurant downstairs has superb food and offers room service

were small, i ordered breakfast from room service, they brought it in a to go bag

no late night food available. overpriced restaurant and room service

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

guest laundry facility is very useful

didn t have room service, or a view of chicago

the wifi in the hotel was not great

location,pool

great location. pool and hot tub.

gym

the lobby bar really jumps at night and the cocktails are delicious

the nye party in the lobby bar was well planned and

- nice interior design - good gym - vibey bar - great location

the lobby bar is spectacularly fine

i was pleasantly surprised that there was no pet fee

don't like the hidden snack bar kids going to grab candy but nobody is paying 50$more for junk food on a snack

location was great and the pool was awesome for the kids.

easy early check in & late check out

was not a hot tub for adults while the kids swam at the pool

we had room service and tried two restaurants in the hotel: all really good

hotel had connectivity issues, so wifi and tv were spotty and not exactly functional

full gym and pool

the experience with kids cannot be beaten - they make everyone feel welcome regardless of age

no water toys for kids for pool

charged a pet fee when i didn’t have a pet and another miscellaneous charge

pet fee and other fees were not mentioned in their website or in booking

i was traveling with my dog and compared to a lot of the nearby pet-friendly hotels kinzie's one-time pet fee was extremely affordable

didn't like that i wasn't told about the $50 pet fee when i called ro tell them i was bringing my dog

early check in, late check out (3 pm & 12 pm, super convenient)

the staff was friendly and room service was able to honor all our requests

with a small bag of goodies on easter sunday they loved it also the lady working the breakfast bar was amazing overall we wish we could have stayed longer we would ve definitely stayed with

the rooms were clean and it was a bonus to have the full kitchen in the room as well

a bit of a walk to parks, very crowded on saturday night

it felt like we were in a gym

the gym was very crowded in the morning

was great from the rooms, staff, gym and pool

i had a very early check in and late check out

bar experience was great

sercice(room service) is abosolutely professional and warm-hearted (+) i had an amazing stay, enjoyed room service, and had a lovely high tea experience (+)walking distance of most everything room service was awesome and the doormen we so helpful with directions and suggestions (-)not enough variety for room service menu (+) high tea and room service food could have been better, but other than the (-)high tea and room service food could have been better (-) delivery fees for room service (+)the hotel is beautiful, the staff were very friendly and helpful, room service was excellent. (-)restaurant/room service a little expensive.

dairy free milk for

great bar next door and small diner as well

bar downstairs had some good beers

wifi works great which is rare for a hotel

no bar, no restaurant, no gym.

room service was way overpriced with add on

location, comfortable beds, great free espresso machine, spacious lounge, compact but complete gym

it would be nice if they had a bar or restaurant but there's several places next door and nearby

staff was friendly and even allowed us a complimentary early check in

early check in was even offered

i had a drink at the royal sonesta which was hoyt's bar and had a great conversation with the bartender

hotel loved the bar plus a cool outside bar when the weather is nice a 5 min walk to the heart of michigan ave for

clean, contemporary design with full kitchen, living room, bedroom with comfortable king size bed, large bathroom, and a view from 30'

the view was stunning and the food at the bar was divine !!!

great location, lovely staff, great gym, massive room . jose at the restaurant was great.

great location, lobby bar and service.

nice river terrace bar and in-house sushi restaurant

no complimentry internet no mini bar no robes and slippers

there was no one at the bar or cafe for 2 of the days we were there

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

the water temperature was perfect for kids

the room service prices were a little extreme in my opinion.

the prices at the bar and for breakfast felt too high.

so i wpuld not bring kids

room was very clean and room service food was surprisingly good

, hours of restaurant, is there room service

the only thing they didn t have is room service and maybe more transportation to and from

no gym no pool

wifi was not very strong

free and really high-performance wifi

no pool lower level smells pretty bad gym is a joke

the gym was in good condition and the cardio machines worked well

it was me and my two kids 9 and 12

very good location,convenient to everything, very good breakfast.

only complaint about our stay was when we opened up our sleeper sofa for the kids to sleep in, the end of it was literally 3 to 4 inches away from the wall

would have liked less expensive room service.

the wifi was a bit slow

well equipped gym with free water and oranges

be arriving earlier than the standard check in time and they kept a room available for us for early check in

it was clean, room service food was really

the room was clean and bright, and the room service was always on time

room service food was amazing!

there is no pet fee at all compares other hotels that charge you from $50-$150

the kids especially loved the two reading nooks

door would not close, remained open 3) hallway reeked of marijuana 4) thin walls, could hear kids screaming 5) very limited staff available for

expensive bar prices for beer and soda.

there was a charge for wifi and parking was ridiculous at $65 per day

the bathtub was great and love that there wasn't a pet fee.

i liked the modern furniture, friendly staff, excellent breakfast and swimming pool.

wonderful gym, sauna, and pools

beautiful hotel, excellent gym, nice staff.

the bar lol and the amenities

the heated pool also wasn't very heated

the pool was a little cold.

location, amenities

our party included six kids, 11-18

the staff, the pool, the gym and the bar. this place was poping at night

room service service was awesome but food was awful

room service.

entire experience was ruined by me having two kids and having to wait no less than 30 minutes for an elevator each time i had to go to/from lobby

the room, the gym, the staff, the breakfast

entire experience was ruined by me having two kids and having to wait no less than 30 minutes for an elevator each time i had to go to/from lobby

cookies for kids on check in

few amenities for kids

beds, staff, mini-bar, tv/cable, comfort-level, room service, views, nearby stores/amenities, ice machine, door security, concierge

biscuits and gravy with room service were top notch.

example, a mandatory daily $25 wifi fee, mandatory daily $25 food fee, and mandatory $25 daily spa fee was applied regardless of service usage or not

the need to sign onto wifi every day

eat) and went to the gym twice

took my kids for a short stay in chicago

able to walk to many restaurants, garrett's popcorn, and maggie daley park for the day with our kids

it was very nice to have a very nice bar and restaurant right on site as well

wished there was room service or that the restaurant kitchen stayed open past 11pm

we did a breakfast room service card for the morning we left

added $15 amenity fee for wifi, water/coffee/tea in the room, use of gym etc

small gym and a charge for everything automatically. and over priced restaurant.

night room service menu limited

that most hotels provide for free, which included things like wifi and access to the gym which is normally included free of charge at most hotels

the hotel was amazing. having the bar downstairs and the location was unbeatable.

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities (that we did not want to use), water in the room and coffee in the lobby in the

good gym spacious rooms

hours of the bar and restaurant were odd and inconvenient. staff was nice, but not super nice

breakfast service in the room was good and on time

no free breakfast

only one comment, the breakfast room is so lowly lit, i could not see the menu!

good and spacious gym

great at accommodating my late check out time, friendly staff, great food and wonderful lobby.

00 for early check in or they would text me after 12:00 when my room was ready

the gym is a real gym

you had to squeeze around the door to get it shut; someone of larger stature or trying to fit kids in the tub would be very difficult; however, the bathroom was very clean and updated

my kids and i really enjoyed

the swimming pool was closed.

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

wish there was a better menu in the bar restaurant

gym was a good size and machines were decent

no slippers provided no way to have so many quarters to use the laundry machines

the bar downstairs

it was perfect for a family with kids

or condition)

the room service attendant made a sweet little bed for my daughter s stuffed animal when she cleaned

they did not have room service, which is understandable during global pandemic, however they did offer free breakfast

mention they gonna hold deposit for room service and parking though we didn't take any of the services